Coastal Comfort
About us
Coastal Comfort has been offering excellent customer service paired with a quality product for an affordable price for over a decade. We build long term relationships with our customers and aim for 100% satisfaction all the time. Our knowledge, trained, and certified staff members can help service, maintenance, or design a new/replacement system today.
Business highlights
Emergency services offered
20 years of experience
Services we offer
Heating & air conditioning, Indoor Air Quality, duct work, ductless systems, geothermal, maintenance systems & tank-less water heaters. Maintenance agreements
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.822 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 5% | ||
| 0% | ||
| 0% |
Showing 1-22 of 22 reviews
Fati S.
Oct 2024
Review: Installation of Rinnai Gas Hot Water Heater by Coastal Comfort This was my second time working with Coastal Comfort, and once again, I am extremely satisfied with the results. The entire team, from the office staff to the installation crew, exceeded my expectations. Installation Manager John was especially professional—he ensured that the installation met all local codes and promptly returned my call when I had a minor concern. The gentleman who provided the estimate was thorough and knowledgeable, and the installation crew worked efficiently to get everything set up properly. The attention to detail and high level of service truly stood out. Overall, I am very happy with the work Coastal Comfort did, and I would highly recommend them not only for HVAC services but also for gas water heater installations like my Rinnai. Their professionalism and commitment to customer satisfaction make them a standout company in this field.
Janet P.
Dec 2017
From the initial phone call to the final cleanup it was professional from start to finish. The intallers were courteous and careful. The estimator was knowledgeable and experienced and patient with our many questions.
Response from Coastal Comfort
"Thank you, [Member Name Removed]. We are so happy to hear about your experience with Tim and the installation team. We look forward to working with you for years to come!"
Wayne C.
Aug 2017
They were outstanding.
Response from Coastal Comfort
"Thank you, [Member Name Removed]!"
Bill S.
Oct 2016
I called Coastal Comfort at 10:00am Monday morning, had 2 written estimates emailed to me by 11:30, gave them a deposit by 2:00. Two days later, techs installed outside unit, which was up and running by 11:00am. I'm one happy customer ! BTW, I'm a self-employed, licensed Master Electrician, and I see a lot of LOW quality work. I highly recommend Coastal Comfort for their workmanship, fast service, and competitive pricing.
Richard R.
Mar 2016
unknown
Gerard R.
Sep 2015
Same day service was great
Bill S.
Feb 2015
Two man crew showed up on a Tuesday and removed old unit in attic. This gave me time to insulate area under air handler. Crew returned on Friday and installed new unit. I was kept informed and all my questions were promptly answered. As a self employed electrician I see a lot of improperly installed equipment, so when I say they did a great job, I really mean it. By the way, I waited 4 months to post this review anticipating a problem would arise....none did.
Derek S.
Jan 2015
They do good work. They stand by the work they do. They are very reliable. When they say they will be here they are always here on time. I would tell others to use this company.
James J.
Nov 2014
I wasn't too pleased with what he did. There is a switch on my heater, and when he was working on my heater, he cut the switch off, so it wouldnt' come on, but he left it off. I then had to call another company. I wasn't too pleased about that. The other guy showed me the switch, and showed me the position it is supposed to be in. He gave me the impression that he knew what he was doing.
Response from Coastal Comfort
"Upon reading the review we have looked into our records and are not able to find where we did service work for this customer or this location. We have asked Angie's List to look into this review a little further to verify the customer has the correct company since the work was performed a year prior to the review. Coastal Comfort strives to not only meet but to exceed standards for the services we provide. In the event this happened and of one our technicians did turn off the emergency switch to the furnace, it was a simple mistake and had the customer called Coastal Comfort and informed us of any issues/concerns after the service was completed, we would have addressed them immediately. Unfortunately, this is the first time we have been made aware of any issues by the customer. For nearly 10 years, customer satisfaction has been our top priority and feedback from our customers always helps us improve. Thank you for taking the time to write a review, we hope you will give Coastal Comfort another opportunity to work with you in the future."
Allan C.
Sep 2014
Sales rep was professional and on time. Service rep was terrific. Got my system going until new unit was in. Installation guys were very good, and unit was installed perfectly. Service tech came back to make sure gas was installed and set up and duc lines were taped. Also hooked up my dryer vents with new parts for no extra charge. Best price by thousands over the other two estimates for exact same equipment. First class all the way.
Response from Coastal Comfort
"Thank for choosing Coastal Comfort and for taking the time to write a positive review about your experience with us. We look forward to working with you again in the future for any and all of your heating and air conditioning needs."
Julie D.
Feb 2014
We gathered quotes from various companies before deciding to use them. While there were a few challenges getting the system installed and working properly, Coastal comfort did ultimately provide what was promised. It took them a few visits to make everything right. Now, we are in a warranty period, so maintenance and everything else is free. |From a service standpoint, they have been excellent. Most recently, this weekend our heat was struggling to keep the house warm. I called Saturday morning, and had a call back from the technician, Tim, in less than 10 minutes. He said he'd arrive in 45 minutes, and he was exactly on time. He checked everything out, and it ended up being a bad (old)circuit breaker. Tim was extremely professional and courteous. We are grateful to Coastal Comfort and to Tim for their prompt and thorough service.
Response from Coastal Comfort
"Thank you [Member Name Removed] for the review on Coastal Comfort. We stand behind our products and our workmanship. We strive to exceed expectations and if we ever fall to meet those standards, we work to make things right as quickly as possible. Thank You for continued support of our business, we look forward to working with you again soon."
Robert H.
Oct 2013
they arrived on time. the work was very complicated, they kept me informed along the way of what they were doing. it took them most of the day to do the installation. the final result was that they installed the unit and did a great job. the unit works well and accomplishes what we needed which was a heating and a/c unit in the room above the garage.
Response from Coastal Comfort
"Thank you [remove member name]for the review and for your continued support our business. We strive to exceed expectations and we hope to continue to serve your hvac needs."
Cody K.
Mar 2013
Was there mon 20 min after calling and was on time when they came back to finish the job.Communicated very well and explained the troubleshooting steps. Excellent experience.
Kenneth W.
Dec 2012
I feel it went pretty well. I'm pleased with the product and the service.
The contractor showed up on time (8:30), and worked until the job was complete (around 5:30). I was offered several different models to choose from, with each showing how much I could expect to save on electric and propane (I had heated with propane in prior years). True to form so far through mid December I've only spent around $150 on propane (when I used to spend that much each month). I also understand its been a warm winter, but still. Also, the installer (Chris) stayed late to help me program the high tech high dollar thermostat I got.
I did have one issue in November where the back-up heating source hadn't been turned on (the valve to let the furnace use propane to heat when it drops below freezing). I called and they sent someone out that day to look at it. During the install someone neglected to turn on the valve, so it was a quick fix. He did apologize, and also went through the thermostat to ensure everything was running correctly. He (Chris) again apologized, and so far so good! Things like this happen during an 8+ hour install, so I'm not worried about it. The big thing is they came back to fix it, and fix it that day for free.
I'll be sure to use these guys again, and would recommend for anyone. Very responsive. I contacted them via email during the quote process, and Will responded promptly to my questions. And Lacey was also good about letting me know about the status of my DPand L refund for using a high efficiency AC.
The contractor showed up on time (8:30), and worked until the job was complete (around 5:30). I was offered several different models to choose from, with each showing how much I could expect to save on electric and propane (I had heated with propane in prior years). True to form so far through mid December I've only spent around $150 on propane (when I used to spend that much each month). I also understand its been a warm winter, but still. Also, the installer (Chris) stayed late to help me program the high tech high dollar thermostat I got.
I did have one issue in November where the back-up heating source hadn't been turned on (the valve to let the furnace use propane to heat when it drops below freezing). I called and they sent someone out that day to look at it. During the install someone neglected to turn on the valve, so it was a quick fix. He did apologize, and also went through the thermostat to ensure everything was running correctly. He (Chris) again apologized, and so far so good! Things like this happen during an 8+ hour install, so I'm not worried about it. The big thing is they came back to fix it, and fix it that day for free.
I'll be sure to use these guys again, and would recommend for anyone. Very responsive. I contacted them via email during the quote process, and Will responded promptly to my questions. And Lacey was also good about letting me know about the status of my DPand L refund for using a high efficiency AC.
Response from Coastal Comfort
"Thank you for your continued support of Coastal Comfort and taking the time to write a positive review about your experiences with us. We look forward to servicing all of your heating and air conditioning needs."
Nancy S.
Nov 2012
Not one complaint from the installation of the new system to the yearly maintenance to the emergency maintenance I would not hesitate using them again.
Elaine S.
Sep 2012
I could not be more pleased with professionalism and outstanding customer service that I received from my initial call, to the technician, follow up, etc. Tim was the technician that visited my home both for the service call and follow up, and he was fantastic to deal with.
Richard R.
Sep 2012
Show up when they said they would be there. Found the problem and orgered parts and fixed unit in a timely manor.
William P.
Sep 2012
They were an excellent company. The service rep was very personable. He explained what he did very, very well. They seem to be very customer oriented. They were a little bit slow getting back to me but once they did everything went well. I would definitely use them again in the future.
Richard R.
Dec 2011
Work was done at a fair price on time.
Kenneth W.
Sep 2011
Overall they were very reliable, fixed the issue, and were pleasant to deal with.
Diane H.
Jul 2011
Have had heating a dn a/c problems periodically since moving into this house. They have serviced my needs when called and always been prompt. Very good service.
Greg C.
Mar 2011
I was buying a house and going to be a long distance landlord to a few college kids. During a pre purchase inspection something was found wrong with the emergency heat source. These guys came right out diagnosed and fixed the problem the same day. Immediatley after closing, about 3 weeks later, we entered the house and found the emergency heat running constantly. I called Coastal Comfort and unfortunately they could not come right out since we were in a extreme cold streak and they were busy getting other peoples heat back on, totally understandable. They did come at a later date and found the board that they put in was bad and replaced it with no charge.
Licensing
State Contractor License Requirements
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FAQ
Coastal Comfort is currently rated 4.8 overall out of 5.
Coastal Comfort accepts the following forms of payment: CreditCard
No, Coastal Comfort does not offer free project estimates.
No, Coastal Comfort does not offer eco-friendly accreditations.
No, Coastal Comfort does not offer a senior discount.
Yes, Coastal Comfort offers emergency services.
No, Coastal Comfort does not offer warranties.