The Floor Guy, LLC

"Ms. G, I appreciate the opportunity to clarify the events of this project. I have been a flooring contractor for over 15 years with a 4.7-star rating from 183 Angi/HomeAdvisor reviews, and I take pride in my reputation and quality of work. On this job, more than 80% of the $2,400 flooring project was completed before work came to a halt due to escalating hostility and repeated verbal abuse. The customer alleged that I dented their refrigerator, claiming to have video footage from a camera that was placed in the kitchen pointing directly at the refrigerator while I was working on the project. Despite my repeated requests, no such footage has ever been provided. I also have my own photo documentation of the refrigerator showing no dent at the time of installation. I have always maintained that I would gladly pay for repairs if verifiable video evidence from that camera were produced, but no proof has been shared. As for the timeline: I was scheduled to return the following day, but due to the level of hostility from the customer and her husband, I contacted the police beforehand for an escort to ensure my personal safety. This was the only reason law enforcement became involved ? not to embarrass the homeowner, but to protect myself after repeated threats and verbal abuse. Even with police present, I was unable to retrieve my tools from the property, forcing me to replace them at my own expense. I understand this situation was frustrating for all parties, but I believe the review omits key facts. The work was mostly complete, the refrigerator claim has never been substantiated, and I acted responsibly by involving the police only to ensure safety. I remain committed to fairness and have even offered a partial refund despite completing the majority of the work and losing my tools. My request is simply that any claims made against me be backed with the evidence that was promised but never provided. ? Chester Brown, The Floor Guy LLC"

"It was truly a Pleasure working with you guys. Please give me a call when you're ready to laydown that LVP in the kitchen"

"Honestly I never worked this Hard to restore a floor in my career, LOL. Seriously though it was so nice to work with you and the Mrs. and do call me if you guys purchase another rental..."

"Ms. [Consumer Name Removed] I'm totally confused by your review. I did the repairs to your sun porch while you were there and I even asked you to inspect the work before and as I replaced the new flooring. I got paid in full and you even hired me Again to do your kitchen backsplash. After multiple unnecessary trips to Home Depot for missing and broken tiles, I declined your backsplash service and told you I'd return the receipt for the materials once I was in the area and you OK'd it. Seems to me after I declined your job now there's a problem and most importantly I was NEVER given a call to fix what you didn't like, you went straight to social media. If this was an actual complaint, an easy fix would have been for you to Communicate...Sorry for any inconvenience created and I'm here if you need me??"

"Thanks and send me that HOA?"