Get matched with top storm drain installation pros in Dundalk, MD

"We were very happy with the response and service. Frank & Sam came same-day to diagnose our problem. They diagnosed & cleared a clog in the drain line and cleaned our sump basin to remove the odor. Once the clog was cleared, they also ran the drain camera throughout the lines under the house to check the integrity of the pipes. They were professional, personable, and efficient. They cleaned up thoroughly after they were finished. We'd definitely hire them again."

"A bit pricey to unclog a drain in one hour but the work is done and they were knowledgeable. I paid $450 for one access drain, each access is $450!"

"They did great work. The only thing was they forgot to plug back in my drain box for my AC and it filled up and shut my system down. Not really a complaint just a tip for future customers."

"Tru Integrity, LLC lives up to their name. My basement flooded twice this year due to sump pump failures so my husband and I knew it was time to make some major changes. We interviewed 3 companies, even big name companies and Wendell (the owner) was the only one that explained things and did a thorough assessment of our property to figure out how to fix our sloping and minor foundation issues and within our budget. His team arrived on site on time and worked a full day until the job was completed. Our basement was left cleaner than they found it. We added another sump pump due to the size of our basement and that drain well looks better than our original. This will allow any water that maybe overworking the main pump to be redirected and pumped out on the opposite side of the house. I'm happy with the look and everything is so quiet now."

"We got 5 estimates from companies regarding a leak in our office and adjoining storage unit. This was the only company that accurately pinpointed the problem , which was a leak coming from gaps surrounding our electrical conduit pipe. Other companies had quoted us 6400$ to dig up the front yard and redo everything from the outside. Others wanted to dig up the inside. I’m so glad Mike explained everything to me clearly- and it all came down to common sense. These guys found the exact spot where the leak was coming from, and knew how to fix it. He also suggested replacing our sump pump because it was the original, and mud was starting to back up. He suggested we do this as it would be tragic to fix one problem and have another occur (and subsequent flooding) that could have been prevented. There was a minor connectivity issue with the sump pump a couple weeks later but I called at 9 am, the man who took the call put it in as an emergency because of some water splashing out and the problem was fixed by 11 the same day. Great responsiveness and customer service. I feel confident in my decision to choose this company, and would recommend them to others."

"Everything went perfectly and was done in a timely manner. I have no water in my basement and the drain is working well. I greatly appreciated that there was mess left to clean up when they were done."

"After interviewing a variety of companies to help us out with our water issue in our crawl space, we decided to schedule the work with Pete Westera's Basement System's USA in North East MD and we are so happy with our decision. From the first phone conversation with Tina Reaves (production manager) who scheduled our free estimate, to the estimate appointment with Tim Schlegel (inspector), to the day the work was completed by Jordan (lead technician) and Nate (assistant technician) the experience was a pleasant one. Tina was informative and easy to talk to. Tim was very down to earth, you felt like you could have him over for coffee. He explained everything in great detail and I didn't feel like I was talking to an obnoxious sales guy. He cared about our issues and fixing them the right way and the cost effective way. It was refreshing to have him break down all the parts/equipment to decided what was worth spending the money on and what we could stand to forego while still solving our problem. He created a blueprint on his laptop in our kitchen and explained every detail. He allowed us a few days to make our decision just as we told him that we need and he wasn't pushy with the follow up, but still kept in touch. His personality, attitude and sales tactics were a huge selling factor in the reason that we selected this company. We also loved the idea that the company and the owner were local to our area and that the own was a preacher. They also have an excellent warranty that covers the life of the structure making it comforting to know that the warranty can transfer through multiple owners without any "fine print" snags. They originally had the next available install date about 30 days from the day we received the estimate. Due to our busy life schedule, a honeymoon, and the upcoming cold weather we were in a time crunch and requested to have it done in 2 weeks. Tim and Tina made some calls and made it happen, again helping us out big time. The week before the install we were out of the country on our Honeymoon and I communicated with Tina asking that she reach out to my Mom in the event of any last minute changes, she made a note on the account and everything went smoothly. The install crew arrived on time and the lead Jordan was excellent at communicating with me from the time that they arrived to the house, to excellent detailed description of what they we actually doing as they performed the work, to the time they took a brief lunch break and the follow up the following day when he had to return to finish the drain outside. They were both very courteous, they worked very hard all day, they were easy to talk to and maintained a very clean work environment both inside and outside of my home as they completed this project. The company also offers a financing option of up to 6 months with 0% interest which was very appealing to help us pay off this project in a timely manner without racking up another high interest home project credit card. From start to finish we couldn't be happier. Now 5 days post install I am happy to report that our system is operating properly and it was well worth the money (a very competitive price I might add) to have the piece of mind to know that we received quality workmanship and to no longer have the fear of further expensive water damage or cringing every time that it rains. Thank you very much to Basement Systems USA and their entire team. I will be sure to pass your name along to anyone in the market for your expertise!"

"Sam and Chad did a wonderful job clearing the tub drain, installing new faucets in the bathrooms, installing a new shower head, and other projects. They double checked their work and answered any questions I had. While they need to come back next week to do a small part of the whole project, they were honest about what piece of equipment they thought would work, but would not. They were efficient, professional, and pleasant to be around. They made my day."

"I really liked the plumber who represents your company."

"We had water coming in to the basement from the ground of our new home. After we spent a ton of money remediation the resulting mold, we had to figure out how to prevent more groundwater from making it's way inside. We got an estimate from one company, but it became clear that they didn't know the real source of the water. We called a second company, which gave a rational explanation and plan to waterproof, but the price was too high. Then we called Best Buy, we met Jay and everything was just right. Jay was very friendly, he explained what the problem was and had a clear cut plan to resolve the issue. Just as important, he got us approved for a great deal and came in about $1500 cheaper than the other company. (He didn't even know about the other estimate, he was just eager to help a first time homeowner get out of a hole.) Also, when we had a follow up question about out sump pump, Jay didn't just drop us because he'd made the sale. I called after hours, not expecting to get a call back until the next day. Instead Jay called me within 30 minutes and took the time to answer my questions. We really appreciated it and it made me sure that we made the right choice. Since the repair, we've had a few storms and everything has held up. The next big test will be when we power wash the house, but with Best Buy's phenomenal warranty, I am not worried. Finally, the crew that did the work were great. They cleaned up when they were done and Hamilton (Hammy) made sure to run through things with us. He was also very sweet to my elderly mother."