Get matched with top insulation pros in Dundalk, MD

"Ducts were sealed quite dramatically from the graph they provided. I am not seeing much savings on heating as I expected."

"Debbie, the AC&R salesperson, was very knowledgeable and confident. They were the 2nd quote I got for work and came in even lower than I expected (which gave me pause as a low bid is a red flag). But true to her word, they did the work professionally (mostly...see below) and promptly. While I had another company do the energy audit for the Pepco rebate, AC&R took over the work, did the blown fiberglass one day and the spray foam the next.



For the blown fiberglass in the attics above our additions, they added spray foam (from a can) around any gaps per the contract and foam board baffles at the soffits. The installer noted that all our soffits were blocked and the batting insulation was too wide for the rafter channels, so he leveled it out as best he could to ensure an even coating of blown insulation. At the end, he sealed up the gaps between the attic and our to-be-finished upstairs (cape cod style, so all one room).



For the spray foam insulation, the team came in the next day, and I had to be out of the house due to fumes. I did come back around noon as they expected to be done well before then. They didn't know I came in and I went to the back of the house to watch TV on my work break. The one annoyance was during their cleanup, one of the installers came down into our kitchen and then saw me. He said he was looking for a vacuum cleaner to clean the stairs. I told him don't worry about the carpet as it was getting pulled up, but this was the one piece of unprofessionalism I noted above. Contractors should NEVER use the homeowner's property; they should bring their own tools, including vacuums!



While the spray foam can get very messy, they kept the splatter mostly contained to inside the crawlspace, not the finished flooring. However, I was surprised that they didn't tape off the outlet covers or light switched. since the particles are so small, we're going to have to replace the switches/receptacles at our cost. Also, there was a storm door screen that wasn't covered and now needs cleaned. Basically, I think they should have taken more care in covering the very few items we left upstairs and the outlets/switches.



They didn't spray around the window frames (large gaps where window weights used to be) because the open cell foam would expand too much. If I wasn't there, I think they would have just left, but it was clear in our contract discussions they needed to insulate those spaces too. They used a few cans of "Good Stuff" equivalent, but didn't fill in the gaps entirely. It did the job well enough, but it's a ding against them as I expected more preparation.



Lastly, I thought that AC&R would walk me through all the scheduling and final "test out" (for the Pepco rebate), but I had to contact them and schedule with someone different each time. They were always prompt, but I expect the experts to know to do this for/with me rather than expect me to know the process. I go through it once in a lifetime while they do it weekly.



While the end of the review sounds more negative than positive, I would definitely recommend AC&R out to others as they're priced right, they have been in business for over a century, and like any contractor, you just need to follow up to be sure everything is done to your satisfaction.
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Same quality and company, NEW NAME!!!! Yep we've upgraded our branding to better reflect out company goals. As always, quality products are essential for success, but without certified and trained technicians installing everything to the exact specifications for greatest success, your home wouldn't get the best results. That's why we do things right - every time. Our excellent products come with extended/lifetime warranties INCLUDED - there will never be an upcharge for a warranty. The adage "you get what you pay for" is 100% true for Insulation Geniuses. We'd rather explain the investment up front rather than trying to explain quality for the next 20 years...

"Bob & his crew arrived on time and worked diligently to add the insulation to my home taking the time to educate me as well. They cleaned up afterwards and even patched up some nail pops that appeared."

"Everything went well. The technician, Howard Shires, called before arriving. He did a through inspection, fixed everything he found and made recommended regarding our attic's insulation requirements. He was professional and good to work with."

"They pointed out areas of air loss that needed to be covered or blocked and advised  more attic insulation which service they will provide. Their price offer seems reasonable.  I'm still crunching numbers.
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"Pilot Home Services did an excellent job with the insulation job. Explained everything throughly, cleaned up, and left everything as found. Very professional and went above expectations. Will definitely use again."

"We have the BGE Home protection program, so we have them come out in Fall to do a check-up on the heating system, and in the Spring to check-up on the A/C. They are always prompt, pleasant and professional. In the past we have had them repair the system and we area always happy with their work. The protection plan is well worth it - we had a water heater die and it was great that we could call BGE and have the problem fixed without having to pay thousands of dollars.
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"My home was very drafty.  During the consultation I was told that by insulating my heating and AC bills could be reduced by 40%.  This past winter was not cold enough to compare, but in the summer my air ran constantly and my bills were not reduced even 20%.  My interior walls have nail pops everywhere.
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"They were fine.  They left some pieces of insulation in our front yard, which it was winter time so they're still out there; little pieces, not big, big amounts.  But they were kind of messy.  I think they did a good job.  As for responsiveness, they came right away.  They fit it into their schedule and we work, so a lot of times we're not here.  Somebody was here that day but I don't think that was in issue.  I wasn't there that day. "