Get matched with top heating and air conditioning pros in Westwood, MA

"Beware of dishonesty. Sometime in February 2023 my tankless boiler system was making a loud clicking sound. It turned out the 3-way valve actuator was broken. EarthTech Systems' technicians came and ascertained the situation and quoted me for the replacement of the part. They advised that the part was difficult to find because it's no longer manufactured but they'd look. Two days later they came and replaced the broken item with no further advice to me. I was at that point a happy customer and I paid my invoice and I was thinking this story was behind me. Two months later I discovered that the system had been leaking at the exact juncture between the 3-way valve and the pipe, which indicated to me that this was not a perfect fit. So I called the company and one of the owners Terry came to check it out but he guaranteed me on the phone that the leak was coming from the pipe inside the concrete beneath my floor, per his experience. When I told him I had pictures of before and after the leak he was less argumentative. When he showed up he agreed that the leak was at the boiler level and not in the ground. I asked what his team is able to do to make me whole again. Long story short, they sent me another quote for $3,000 or so in order to replace some of the pipes to fit with the 3-way valve. I argued that they should make me whole for poor workmanship. Terry responded that his team takes zero responsibility in the aftermath of the project they initially completed. Now I'm left with water damage in my kitchen and a broken boiler. I do not recommend this company to anyone who expects honest or professional work."

"Carlos and his helper were amazing! They were on time, very professional and courteous. They took care to cover the working area with plastic and asked to borrow the vacuum to clean up when done. You could tell that Carlos had a great attention to detail and was very focused on safety. He took a look at all of my fixtures and made some important safety suggestions. I plan on hiring Carlos and his assistant again for some additional work. He was awesome! I wish I found him years ago!"

"Super Service Today didn’t respond in a timely manner, over-quoted us by a thousand dollars, mis-diagnosed our problem in a way that could have proven catastrophic (if we hadn’t gotten a second opinion), and then tried to withhold the return of our deposit to try to get us to sign an “agreement” that we wouldn’t post a bad review. The order of events: 1. Response in a timely manner: Our toilet and two sinks overflowed, with water cascading down from that bathroom to the basement below. We went with Super Service Today because they were the first phone call to an emergency plumber to get through, and had reasonably good reviews online. The overflow stopped on its own, and the company said it wasn’t that much of an emergency, so they’d stop by between 8 and 10 the next morning. At 10am, I called them, as no one had shown up. They apologized and said someone would definitely be there by noon. At noon, I called them again, and told them we were going with another plumbing company. They said they’d sub-contract someone else, in order to keep control of the situation. The company they sent found the blockage, snaked the pipe, and hit a blockage in the sewer leading to the street; they couldn’t investigate further, because they were only sub-contracted. 2. Over-quote and mis-diagnosis: Super Service Today sent one of their plumbers to take a video of the sewer line. This person hit the same blockage and diagnosed the problem as tree roots, then laid out escalating packages to fix it. The lowest level (and what this plumber recommended wholeheartedly) was hydro-jet, a high-powered water burst that can clear tree roots; this was quoted at $1600. The next level was replacement of that segment ($5000 or so) or replacement of the whole sewer ($25000 or so). He said the problem as urgent, and urged us to pick the jet. I hesitantly agreed and paid the deposit. Later that day, I got uncertain and curious and looked up what other companies charged for hydro-jet, and found it was between $300 and $500. At this point, we cancelled our hydro-jet service with Super Service Today and searched for another company. The company we chose took a new video of the line and showed us the truth: there was a mis-join in the line, rather than tree roots, so the two segments were partially offset from each other. They told us that if we’d chosen the (overpriced) hydro-jet, we’d have likely created an enormous sinkhole and done catastrophic damage to our sewer system. We went with them for the repair of that sewer segment, which went smoothly. 3. Withholding our deposit and the agreement: We wanted to conclude business with Super Service Today and get our deposit back. Super Service Today sent us a legal document to sign in order to get our deposit; it stated that we would be prohibited from posting a negative review. I consulted a lawyer friend who confirmed that we needed no “agreement” to get our deposit back, and that this was fraudulent. They tried to force the issue one more time and only relented when we said we’d submitted a challenge claim to our credit card company for the charge. Then, they were very apologetic on the phone as they returned our deposit, as well as an extra $100 refund for our trouble."