Get matched with top patio pros in West Falmouth, MA

"I used this company for a number of years and the overall service is no longer the same. I had them over to clean my gutters and I witnessed ladders slamming against the side of my house and they tore one of the edges from the corner of my roof with their step ladder. I will not use them going forward."

"Spring clean-up was good. Some branches of a ground cover evergreen were broke & sheered(discovered later that spring). The estimate included debris removal, but that was lost in translation, never got done. Our yard is a 3rd of an acre including the house's foundation, yet it took 8 yds of mulch. Well, that's what we were charged, anyway. Word to the wise, always insist on a bill with your name on it from the wholesaler supplying the mulch to make sure you're getting what you pay for! Especially, if it's being dispensed from the back of a truck! We used to order 3 yds. of mulch and have it delivered. So, I know what 3 yrds of mulch can cover. We would then distribute the mulch throughout the yard. It seemed to be sufficient. So, when you find yourself weeding beds when you paid for a lot of mulch you've got to wonder, did I really get 8 yds of mulch? In my opinion, I don't think so. We also had a couple of trees cut down to the ground with the understanding they would come back(when it was less busy) to plant a tree in the void created. Haven't heard from them since. I guess they don't always return to the scene. Kiril, you said you'd call me in June/July to plant that tree, Remember? Updated 8/7/2019: rebuttal to provider's response Review Text: We discussed the pile of brush during your initial visit and it was supposed to be part of your estimate. When you finished the original job, the pile of brush was still there. I pointed that out to you and at that time you said that would be a separate charge. I let it go. Did you include the 2 yds of mulch you claimed you had in your truck from a previous job? Your paperwork doesn't prove anything! If there was 3" to 4" of mulch in the beds, there would be no weeds. Not with 5 yds. or 8 yds. on less than a 3rd of an acre. You called me a couple of weeks ahead of your scheduled appt. to say you had a day free and wanted to do the mulch. I should have realized something was up. No, I'm not changing my review, because in my opinion I did not get what I paid for."

"He did excellent job and he's very good."

"Russell replaced, repaired, repointed and sealed my front brick steps. His expertise was quickly apparent as he offered knowledgeable, highly valuable suggestions in our initial discussion. He gave me an estimate at our first meeting and completed the entire large job within a week. Russell was a pleasure to work with. He was professional, reliable, punctual, courteous, honest, and gave meticulous attention to detail. His price was very reasonable for the amount and quality of work he did. I had confidence in his abilities at our first meeting and his work proved to be even better than I had hoped for. I’m so happy I found him! It was truly a pleasure to meet and work with Russell. I wholeheartedly recommend him to anyone looking for an experienced, professional mason who sincerely works hard to provide the highest quality service for his customers."

"Dream Home Improvement did excellent job replacing my doors and windows. Arrived on time, did their best when complications surfaced. I couldn't find any leftover trash on the ground and areas that had to be patched - matched existing siding perfectly, unbelievable quality work. Very pleased. Highly recommend!"

"Exceptional work. Craftsmanship and materials were all too notch. Very professional and skilled craftsman will definitely reach out to them again in the near future"

"i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep."