i have copied the complaint I have filed with the BBB. When I spoke to the manager at champion on Monday he said someone would get back to me by the end of the week. Here it is late Friday and I’ve heard nothing. I left a message on Monday with a customer service rep who’s voice mail said I’d get a call back in 24 hours but have had no return call yet. Even if the company reserves the right to cancel, their our bad oh well attitude and not even trying to work out some kind of resolution for their mistakes is the most unacceptable and unprofessional part of the whole experience with them. I added a picture of my contract with them so everyone can see how straight forward it shows what I was told I was paying for. Here is the BBB complaint Company rep gave a price of $24562 on vinyl siding during an in home sales presentation. At that time I explained I was not ready to purchase due to still looking at colors but also wanted to add on doors. Rep called his manager who said doors would have to be done separately either way but gave a price in the low $20’s over the phone if I signed up for the siding today. I passed and called the rep back a day or two later to come back to show us door options so we could add them on and get a total price. Rep came back on 3-13-19. We picked out 3 doors and he gave us a total price for everything of $29599. Contract was drafted up and signed and a deposit of $8880 was given by credit card. Was told by the rep there will be someone coming out to confirm measurements and price may fluctuate slightly if he under measured but was pretty confident he was close to accurate. On 3-15 some one came out and measured for the doors and remeasureed for the siding. He called back on 3-19 stating he had to come by and recheck one more measurement but I didn’t need to be home. That is the last I heard from the company till I called on 4-08-19 as we were told 3-5 weeks. First call was left on hold for 20 minutes, second call was told they would call me right back, made third call after waiting over an hour for call back only to find out my contact had been voided because they under charged me for the project. They said the rep misquoted the whole project and I was never charged for the doors even though the contract I signed shows I was. Said there was nothing they could do and they have a right to just void the contract if the so choose. Which they did without even telling me. The manager who acknowledged giving the rep the low price the first day out refused to even honor that price saying he gave it out not knowing all the information but gave it any ways. Not only did the rep supposingly misquote the job the manager gave an even lower one in order to close the sale. Now the cost they are telling me is approximately $29000 plus another $11000 for the doors. That’s a far distance from the original $24000 for just the siding that the rep and the even lower price the manager gave from the first visit. Manager said it would be at least 4 days before anyone else above him could even get back to me about this. He wouldn’t give me anymore names of the next people in line I could call. Just kept telling me he would give my information to the right people and they would call me. Stated I would be having a lawyer look into this and finally got a name and number of some customer service rep.

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They are knowledgeable.  We have used them before and they do good work.  They are our go-to window people.

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We were very pleased with them. They were very good help and everything was fine.

Originally, Champion was supposed to begin installing siding on July 4, 2014 (we signed the contract in February, 2014).  I called and spoke with the receptionist approximately July 15th and was told they were getting a "well-trained" crew who were just finishing up a job in Colorado and would be coming approximately the end of July.  When that didn't happen and I called again, I was told that the company was having trouble getting "quality" crews and they would be coming as soon as they had a great crew to do the installation.  Finally, in September,  when we were on our way to Colorado to celebrate our granddaughter's birthday, the company called and told us they were coming the next Tuesday.  As both myself and my husband work outside the home, we had little  time to clean up and move things to make it easier for the installers to get around.
On Tuesday, my husband delayed going to work so that he could get the crew started, answer any questions they might have and make sure that we were going to get a quality job.  One person showed up and, after talking with my husband and assuring him that he was an independent contractor with lots of experience in doing jobs for Champion, began work.  He worked diligently for the next 10 days, and when he was finished, it was a truly quality job.  All the lines around the house were straight with no gaps, all the caulking was done, and all the debris was cleaned up. 
As you might imagine, the manager of the Casper, Wyoming, store was right there to collect the money.

After sitting down and talking to them as well as several others and seeing samples of the product, that is who we decided to go with.  We were happy when the work was finished.  We have no problem at all recommending them to others and we have indeed.

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Will never use this company again.  There service department is does not follow back on calls on anything. I will never re-hire this company for another project.  This company took four tries to get the door correct.  Once they had the correct door, they refused to put everything back as to what they took part.  I had to endure another cost to get fixed as well.  I asked for a discount for all the trouble, that the Service Rep just laughed at me.

Worst contractor I have ever dealt with. Workers didn't speak English so we couldn't communicate with them.  They left trash all over the yard, coffee cups etc. But that would be ok if they did a good job. But siding was crooked, there was gaps, broken siding, they piece mealed the insulation tyvek rather than whole house wrap, They avoided our calls when we inquired about things. Our windows now stick and are difficult to open when they opened with ease before Champion came. When they removed the deck railings to put the siding on the house, they didn't attach them firmly and they broke.  Our brand new doors were scratched and gouged and dirty from their sloppy workers. Gutters are still over pitched and were so bad that they acted as a waterfall instead of catching the rain and redirecting it. We have had them come back 3 times to fix mistakes! It is almost a year later and I am STILL finding nails in my yard! They did fix the mistakes but claim the tight windows arent their fault when they worked fine for 3 years prior to Champion
I would never recommend Champion to anyone!

They were very good. I was very impressed. They were very professional. They were responsive. It took them two days to replace all these windows, which I thought was very impressive. They're holding up very well. Our energy costs have gone down a little bit. As far as heating and air conditioning and stuff like that, it's done well for us.

The guys arrived on time the first time. The process took a couple of days, which was spread out over a weekend. When they left the property, they left all the trash outside on the lawn and in the driveway. When they were installing our sliders, they got paint on our white blinds that has never come off. The slider that was initially installed was the wrong size, so the lock didn't work. We had to put a stick in the door until that was fixed (more than a month elapsed).
When winter came, we found that a gap had developed on one side of the glass panels. We had to put insulation materials in there to try and stop the bitter cold from coming in. When the repair person came eventually (months passed), they fixed the problem.
Then the lock on the sliders simply wouldn't work again and a gap developed on the other end of the glass panels. We kept trying to reach Champion, but all the numbers were now out of service. Finally, I called their main office in Ohio, and they referred me to the Massachusetts office. The RI office that had done our job was no longer operating. No one from Mass. called us back. We kept trying and got first one, then a second promise and date for someone to come and do the repairs. Both times, they didn't show up and didn't call. We are now moving from our place and are trying to find someone else locally who can do the repairs. We would never recommend using Champion. All in all, it has been a horrible experience.

no one calls me back... I have called every number that I can find to get to a person in charge but no one calls me back.

Service was very good, Mark Elliot and his team were very professional and courteous and they cleaned up very well. Mark and his team did a great job and they went over the old vinyl and pumped in foam insulation in the windows. They used their Champion Window Cleaner to clean up window in my home. I was very satisfied with the work done and would definitely recommend this service to anyone.

We had new windows installed in 2012.  Our bay window developed a leak on the top, after 2 visits it was repaired.  Now we have  water leaking in from the bottom when we get heavy rain.  I spoke to a representative from Champion on May 5, 2014, and was told someone would contact me before the week was over.  On May 12, 2014, I spoke with another representative who told me a repair person would contact me - now 2 days later, no call.  We would never recommend this company.

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Excellent

Account for about six months to give the room a chance to go through the seasons and see if there are any issues that come up that they should resolve.  I am confident that the dark marks where not on the ceiling when they finished the room in the Fall but that over the course of the winter and the heating/cooling of the room/roofing, the adhesive oozed out between the layers. Hopefully this isn't a problem going forward. 

36

They exceeded our expectations. We had used them previously to replace,
 13 regular windows,1 picture window and put in a five section Bow window.
They arrived on time, were professional,cleaned up after the job was completed
and if we needed them,we would use them again. We highly recommend Champion
South  to anyone who wants quality windows replaced.  
George & Jean Douglas

The advertising made us choose them, but I would never recommend them, or use them again, because by the time they were pulling out of the drive way, I was walking around picking siding that had blown around. They had to come back a second time, but now we are seeing a lawyer, because it is leaking in the window so bad, we have to collect the water. The won't give us our money back, they won't acknowledge us. We got a lawyer, and now they are ignoring the lawyer. The first time they came out, the siding was blowing off. Now it is leaking so bad, everything is rotting now. I don't know what to do, because I am not getting any help from them. I never want to see them again. They charged us way too much for what they did.

They were in and out quickly. They worked efficiently and I was very happy with their service.