Get matched with top appliance repair pros in Palmer, MA

"Fridge stopped working. No lights, no functions at all. They arrived in a timely manner, diagnosed the problem as a dead fuse in a circuit board which required a new circuit board. After the job was completed, I looked it up online and replacing the fuse is not an easy fix, requiring some soldering, etc. The fridge is also working better now with the new board. Using fridge thermometers, it had to set the fridge compartment at 46° to get it at 37°, Now it's just a couple of degrees off. I'm really glad they fixed it, because I've read there's a nationwide shortage of large appliances the last several months. The repair guys were pleasant and professional."

"Quick and helpful"

"Will be finished Friday. Excellent experience."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Even with a previous questionable experience with them, I hired Santana Electric again. They did a rush whole house surge protector installation that did not follow the manufacturer's recommendations. I had to call him back to do it right. He knows how to do it right but will cut corners on the work."

"They are the best. We had a complicated / expensive problem on an out of warranty LG induction range. They figured out the problem and fixed. The OEM parts we needed were expensive, but the labor charge was more than fair. They communicated clearly at every step, showed up when promised, cleaned up, etc, etc. 10/10."

"Very timely and professional"

"We chose the right company to remodel our kitchen when we went with Kitchen Counsel. Mike was great to deal with from the very beginning. He was up front about what could be done, how long it would take, his prices were reasonable and I was thrilled that I could have any color cabinets I wanted. He gave us a 5 week window for completion (of course, we have an older house, so I added two more weeks for unforeseen problems). The job was completed in 5 weeks – Wow! I have to say the best part of this whole experience was working with Mike's team. I can't say enough about how much John and Jack did for us during this process. They definitely went above and beyond the task and did a wonderful job. The cabinets are custom made maple, their doors are perfectly hung and balanced, the quality is perfect. I am totally thrilled with my new kitchen and would 100% recommend Kitchen Counsel for any job. Thank you sooo much Mike!!"

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."