AFFORDABLE DUCT CLEANING

Outstanding! Professional in every way, hard working, efficient and cleaned up well before leaving. Entered the sysstem in several places besides the vents. We had ducts cleaned years ago by a different provider who did not go into the system other than by the vents. That is totally inadequate, this was what is required. The system is significantly more efficient now and I saw the large amount of detritus removed. EXCELLENT in every respect!

I bought a new home where the previous owner did not ever change the air filter in the furnace or have the air ducts cleaned.  I scheduled an appointment with Lori over the phone who was very thorough in explaining the process.  The two gentlemen arrived promptly at 9:00am on Saturday.  It took about 5 hours as they were very dirty and they showed me some of the pictures of the vents and ick!  They explained to me how important it was to change the furnace filter and maintenance.  They put on nets on all of the vents to prevent any remaining dust from circulating in the house.  They were having a 20% off sale, so it would have cost $600, so I'm very pleased with the cost of $480.  I would definitely use this company again and at the time, the security rep that was at the house asked for their information because of their professionalism.

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I have about 15 vents in my condo unit.

Nice people on the phone, very responsive and professional. On a Monday, They canceled my first appointment for Wednesday, and rescheduled for Friday at 9 - no problems, and very professional. So the crew showed up at 930 due to GPS problems (then why did I bother to give detailed directions, such as "I'm 1.1 miles off the highway on the right." - truly couldn't be easier to find.).  Then they hooked up their gear and turned on the vacuum to be sure it worked. This is when it all fall apart - the vacuum blew out.  There was soot from a prior job all over my living area, my floor, my stove, my counter - a general mess, but basically contained. And quickly cleaned up using my Electrolux.  They then asked if they could use my vacuum cleaner for the job if I had extension wands/tools, etc.  Um,. noooo.  So they said they'd have to go back and get another system and come back another time. I had already rescheduled my day once, so I called their office and spoke with the owner, Chris - again, all very apologetic and professional, and he knocked off $100 for the work and insisted they would finish it that day. Great. So they left at ten thirty and returned two hours later.  They cleaned the furnace filter, which I asked that they show me as it had been replaced new in April, and I wanted to see how bad it got without the heat running. In order to access the filter, they had to move a piece of furniture which was next to it. The filter still  looked new,  pretty good over all - which was as it should be since I didn't run the heat very often after it had been installed. 















 I asked them to show me the floor register to see how clean it looked, and I realized they hadn't actually vacuumed it out. "Oh I vacuumed that!". Then why was dust clinging to the grate and the filter? So  I took the filter to clean and reattached it later.  They finished the job (or so they thought), turned on the heating system, made sure it worked. I paid them the reduced amount  and then left about five minutes later.  Then the fan / blower for the heating system kicked on - and the dirt started flying.  There were chunks of dirt and clouds of soot pouring from my heating vents into the house.  They basically cut holes into my ducts, spun some wire brushes around, taped the holes up (without actually dusting down the vents to make sure the taped area was clean and the tape actually would attach!). Dirt in my bathroom all over the floor, the dust boards, the counters, the washer dryer, in my guestroom/ office and all over my desk and computer keyboard - you get the picture - not pretty.















I turned off the heat, called their office, spoke to a very compassionate and professional woman who said she would send out her best technician and the company owner for 830 Monday morning.  She did offer to have a cleaning company come, but by now it was 4pm, and as I was expecting company for the weekend, I really couldn't wait to get it cleaned. So that was how I spent the remainder of the day and early evening. She then had to call back to say they would be at my house at 930, due to avoiding rush hour traffic . Fine.















I went to the basement to see how things looked and to clean the piece of furniture which they had moved. It seemed that  they broke the legs of the cabinet right off. They moved  it without taking the other items off the top, and then didn't place it back right - so whatever happened - they must have known it was broken. Great. but as I was expecting the owner to come on Monday, I figured it wasn't worth the phone call back to the office.















So, come Monday morning at 930 - no one is here. Apparently they had left a message saying they needed to pick up some equipment before coming. Well, they knew they were coming Friday afternoon, before close of business, and I supposed to be the first stop but they still were late due to equipment issues? They arrived at ten thirty, an hour late. No company owner, but another very nice technician named Rich and Victor, their best tech, whose English is as good as my Spanish (ie not very good).















They had to cut another hole because the first guys didn't cut it in the right place, they admitted it was still crazy dirty and told me my filter was really old and filthy and needed to be replaced. It was loaded with dirt now - unrecognizable from the ten minutes that the heating system ran on Friday. "You should really go buy a new one before you run this system" he said.  REALLY?















They vacuumed up stuff the other guys were supposed to have done yet somehow managed to break off some plastic from their hose and it landed on the heating coils.  So, when the heat came on, it started to melt.  AWESOME. Now my house was smelling like burning Barbie dolls. I smelled it from outside. I left all the doors and windows open while running my furnace, just to basically cook it off. Nice. They kind of poo poo'd it and said they couldn't smell it anymore. But I could.















Lots of other confusion and miscommunication, but I know they tried to make it right. They gave me my check back, but I still ended up having to take another day off, cleaning up all kinds of soot from the vents (the reason I hired a company in the first place) and generally left frustrated, with a dirty, smelly house. 















I know they tried to be professional and I didn't end up paying but it still meant that I had to clean up soot, and miss another day of work.  So, not the best experience.

I saw the Affordable Duct Cleaning truck parked nearby, so I asked the two workers if they could fit me in. I'd been meaning to find someone to clean out the dryer hose since it seemed dusty in our laundry room, and our things were taking a long time to dry. The men called the office to fit me in that morning since they were in my neighborhood.
They discovered when they pulled out the dryer--a mobnstrously heavy appliance stacked on a washer in a very tight location--that the hose wasn't fully attached to the dryer! That's the reason lint had been blowing around and linens hadn't drying well. The men found the connecting part, attached it to the hose, and reconnected it properly. The dryer has been running like a champ ever since.
This unexpected repair was in addition to getting on our roof and cleaning out the top part of the hose. The office was great about renegotiating the unexpected repair. The cost was very reasonable. So this was a good experience. Many of our neighbors use them to clean out their dryers, so that's a recommendation in itself.

Confusion of price per duct.  Compromised but final price considered still high.  Dryer vent was broken by the power brush but I was able to repair easily.

I was able to get an appointment with them very quickly which was nice.  I called on a Wednesday or Thursday and they came out on that Saturday.  They were on time and it actually took a little less time than they originally had told us. They just went right to work and we didn't talk to them too much.  For the most part they cleaned up after themselves, I just needed to do a quick sweep in the upstairs after they were gone.  They washed the vent covers and everything.  Our ducts seem to be working better now that they completed the cleaning.

Project went as expected - technician was on time, explained what he was going to do, preformed the work, went over the work after he completed the project, and the final price was what was quoted over the phone.

The entire experience was excellent. The two gentlemen arrived punctually and were very polite and professional. They introduced themselves, did a quick walk-around to identify all of the vents and main duct, and went straight to work. They cleaned all of the vents, including washing the vent covers, which I had not expected and pleasantly surprised me. They spent almost 3 hours doing an extremely thorough job of cleaning all of the ducts and vents. They showed me before and after photos and I was amazed at the improvement!
Vincent and John were extremely pleasant and courteous. They explained several things they found to me, including recommending a better type of filter to use for my intake duct. They cleaned up after themselves and left no sign that they had been there, once they left.
They gave me a magnet and reminder card, which showed the next time I should schedule a cleaning.
I will absolutely use Affordable Duct Cleaning in the future and will recommend them to others.

As far as I know, they did a good job. They came on time. I was happy with them. There was a couple of people that came in and they had all the machines which they were supposed to have. Basically, they took all the air ducts for the heating system and made sure they backed out the duct that went down to the furnace. I think that they did a good job. I thought that they were reasonable in terms of price. I would use them again. The quality I think was fine. They were efficient and they came when they were supposed to.

unknown

This went VERY smoothly. They did exactly the services I had requested without trying to get me to purchase additional and unneccessary services. They were prompt, courteous, and worked efficiently. I didn't need to clean up after them - they were very neat. The amount charged was the amount quoted. I was home the entire time and felt completely safe. They needed to cut into the ductwork and showed me exactly what they were doing, as well as showing me how they sealed those cuts when they were done. I would definitely use them the next time.