When I complained I was told that the well may be the problem. Why was I then sold on this particular system? I was also told by the owner that his mother has the same system as other customer and they all work. Little help for me because mine is not efficient. Company has never looked into solving the issue.
We only had the brand new system installed last October so this December 2014 the pump failed. The system is only 1 year and 3 months old. We spent over 13,000$ for this system so imagine our reaction. We called for service. Now we have 10 year warranty on parts but not on labor. This meant that for the service call I was billed for was 95$ and on top of that I had to pay them to change the broken piece. Which would have been fine until.....
Three problems arise : 1) I unwillingly paid for the service charge because when the tech came to our house he had no clue of what had happened. Confused he called the 800 number on the heat pump and ask the customer service to guide him through the process to understand why the pumps failed. I find it ridiculous that I call nashoba for service and I need to pay for a service call when the only service I receive is watching the tech call the 800 number which I could have called and save the 95$.
2) when I was told that I needed to change the fan which made the pump fail I was told that since I hadn't pay to have a labor warranty (like I hadn't paid enough already) I had to pay over 400$ to change the fan. I told Nashoba I did not want them to return to my home and be charged so much after having spent an enormous amount of money for a new system.
3) as soon as nashoba realized I did not want them back the pulled out the warranty card and told me that if I touched the system I was going to lose the year warranty on parts. I wasn't convinced so I called the hot heather manufacturer who explained that that would not happen and that the home owner can change the piece. I would lose the warranty only if I damage the Heath pump while installing the replacement piece.
The meeting with the owner did not go well. Unprofessional and got up from his chair while I was still talking as soon as he realized we were not agreeing. He never offered any suggestions, he never met halfway to keep the customer happy. He just wanted his service charge money and threaten me with "pay or otherwise I see you in court" I never met anyone so abrupt before. "},"url":"https://www.angi.com/companylist/us/ma/littleton/nashoba-air-and-boilerworks-reviews-373354.htm"},"position":7},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Lawrence Septic & Sewer Service","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Stephen B."},"reviewBody":"I do it every 2 years. I have been using them for years. They do a good job. They pump it, and they inspect the walls of the tank to make sure everything is okay. They make me flush the toilet to make sure it works, and they make me run the tub water and sink water to make sure it is coming out of the house okay. They are very good."},"url":"https://www.angi.com/companylist/us/ma/gardner/lawrence-septic-and-sewer-service-reviews-8480068.htm"},"position":8},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Naturescape","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Magaly K."},"reviewBody":"It went well. It matches the pool area and it looks amazing. The employees were reliable, polite, punctual, professional and extremely hard workers. "},"url":"https://www.angi.com/companylist/us/ma/plympton/naturescape-reviews-7387081.htm"},"position":9},{"@type":"ListItem","item":{"@type":"LocalBusiness","name":"Wind River Environmental","address":{"@type":"PostalAddress","addressRegion":"MA","addressCountry":"US"},"review":{"@type":"Review","author":{"@type":"Person","name":"Karl G."},"reviewBody":"Called wind river out to pump distribution box and field, scope, and jet the lines, as I am having a backup issue. The sales rep said they will send out a crew,and will do an evaluation, including scoping out the lines. The evaluation is a mandatory to just have them show up. The salesrep said the crew will do the inspection first. then decide if jetting is the right thing to do, perform the work, and then do a final inspection. Sounds good: crew will show up, evaluate, the decide wthat to do. The crew showed up, started to work on the dbox. First stuck a scope down the line, and of course, it's full of black water, and not going to see anything. This is what you get when paying for the $350 for the mandatory evaluation. They pumped and jetted the lines. After about 45 mins, they packed up and left. No scoping the lines afterword to look for damage, roots, etc. I expected them to give me a report of how my field looks in order to decide what to do (repair vs replace), instead just a big bill, and still don't know the condition of my lines. Don't use this company as they don't bother to listen to the customer, and are looking to charge big bucks to solve problems they aren't willing to take the time to investigate and understand."},"url":"https://www.angi.com/companylist/us/ma/marlborough/wind-river-environmental-reviews-3533927.htm"},"position":10}]}
Well And Pump Service reviews from real Angi homeowners in Kingston, MA
Last update on October 15, 2025
Nancy S.
4.0
08/2024
Heat pump/mini split installed. Great people. Fast and dependable. Clean work.
Bay State Pump called me in response to an online service request. During the call, the Bay State Pump representative diagnosed the problem - a simple switch reset. Didn't cost me a penny, and my pump was working again. Next time I have a problem that needs service, they will get my business.
It went well. It matches the pool area and it looks amazing. The employees were reliable, polite, punctual, professional and extremely hard workers.
Karl G.
1.0
05/2012
Called wind river out to pump distribution box and field, scope, and jet the lines, as I am having a backup issue. The sales rep said they will send out a crew,and will do an evaluation, including scoping out the lines. The evaluation is a mandatory to just have them show up. The salesrep...
With offices in Middleton, Stow & Lakeville, Mass. and an additional service depot in Plymouth, Mass., H20 Care, Inc. performs water testing & analysis, specifies and installs equipment with our Master Plumber headed staff. We also have a full service staff to maintain your water filtration and softening systems to optimize their useful life and performance. We can correct any water problem that you are experiencing, including hard water, high levels of iron or manganese, bad odors & taste, and health threats such as radon, arsenic, PFAS or others. We GUARANTEE our work! Our service staff is available and on-call 24/7 and our experience within our industry is unmatched. See our published articles in Water Technology Magazines on regional water quality issues on our website's publications section at www.h2ocare.com. You may also email us at [email protected].
"Very professional and courteous"
Reggie P on August 2025
With offices in Middleton, Stow & Lakeville, Mass. and an additional service depot in Plymouth, Mass., H20 Care, Inc. performs water testing & analysis, specifies and installs equipment with our Master Plumber headed staff. We also have a full service staff to maintain your water filtration and softening systems to optimize their useful life and performance. We can correct any water problem that you are experiencing, including hard water, high levels of iron or manganese, bad odors & taste, and health threats such as radon, arsenic, PFAS or others. We GUARANTEE our work! Our service staff is available and on-call 24/7 and our experience within our industry is unmatched. See our published articles in Water Technology Magazines on regional water quality issues on our website's publications section at www.h2ocare.com. You may also email us at [email protected].
Clear Water Pump & Well Service, Inc. is your trusted partner for all your well, water filtration and pump service needs in Massachusetts and Rhode Island. With over 15 years of experience, we are the leading experts in the industry. Our commitment is to deliver exceptional service without compromising on quality, all at an affordable price. We have extensive knowledge of the latest technology in the Water Well Industry in Massachusetts and beyond, and our services are available throughout the region. Contact us today and let us earn your business.
"Good job done."
John N on November 2024
Clear Water Pump & Well Service, Inc. is your trusted partner for all your well, water filtration and pump service needs in Massachusetts and Rhode Island. With over 15 years of experience, we are the leading experts in the industry. Our commitment is to deliver exceptional service without compromising on quality, all at an affordable price. We have extensive knowledge of the latest technology in the Water Well Industry in Massachusetts and beyond, and our services are available throughout the region. Contact us today and let us earn your business.
Live Your Most Comfortable Life with a Company You Trust. We offer Same Day Service and Next Day Installation! Sila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it’s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe — season after season. We guarantee satisfaction and are proud to have earned over 7,000 “A” ratings on Angie’s List and its prestigious Super Service Award!
"Charged $2,000 (that's right, $2,000!) to install a new sprayer faucet and soap dispenser in Boston. $1,500 went to labor, which took less than 2 hours. I'm sorry, but $750/hr is outrageous. I did pay it because I wanted to expedite solving the problem for the tenants, but I now regret as their dishwasher is not working and I suspect the plumber failed to reconnect everything probably."
Joel R on August 2025
Live Your Most Comfortable Life with a Company You Trust. We offer Same Day Service and Next Day Installation! Sila has been the center of delighting homeowners since 1989, with our team of engineers, certified technicians, and system designers that are proud to deliver the highest level of expertise in the HVAC industry. Whether it’s a repair, replacement, installation, or service, we have an unwavering commitment to keeping you and your family comfortable and safe — season after season. We guarantee satisfaction and are proud to have earned over 7,000 “A” ratings on Angie’s List and its prestigious Super Service Award!
"Charged $2,000 (that's right, $2,000!) to install a new sprayer faucet and soap dispenser in Boston. $1,500 went to labor, which took less than 2 hours. I'm sorry, but $750/hr is outrageous. I did pay it because I wanted to expedite solving the problem for the tenants, but I now regret as their dishwasher is not working and I suspect the plumber failed to reconnect everything probably."
Additional service area - Cohasset, Fitchburg, Worcester, portions of Chelsea-Saugus, Chelmsford Counties. South Shore & Cape Cod and All of Rhode Island. Family owned and operated since 1984. Additional email - [email protected]. Additional phone - (800) 439-0788. Additional DBA - Pioneer Basement Waterproofing Inc.
"Went well. pumps replaced"
Esther H on August 2022
Additional service area - Cohasset, Fitchburg, Worcester, portions of Chelsea-Saugus, Chelmsford Counties. South Shore & Cape Cod and All of Rhode Island. Family owned and operated since 1984. Additional email - [email protected]. Additional phone - (800) 439-0788. Additional DBA - Pioneer Basement Waterproofing Inc.
*****Please Call Before Booking through Home Advisor***** We are dedicated to providing our clients with the very best in service, installation, and repair for all phases of your plumbing needs. We specialize in a variety of residential services and take pride in the attention to detail put into each of the projects we are involved with. We are known for our high-quality work, integrity, respectfulness, and pride in what we do. We look forward to building long-term relationships and guaranteeing your satisfaction. Whether it's a leak or a renovation, no job is too big or small. You can call us in the middle of the winter when your heat goes out and we'll be there for you. That's why we're here!
"Extremely happy with work completed. They came in went right to work, cleaned up and came in under estimate. They were professional and explained the work they did.
Will definitely use them for future work."
Louis I on September 2025
*****Please Call Before Booking through Home Advisor***** We are dedicated to providing our clients with the very best in service, installation, and repair for all phases of your plumbing needs. We specialize in a variety of residential services and take pride in the attention to detail put into each of the projects we are involved with. We are known for our high-quality work, integrity, respectfulness, and pride in what we do. We look forward to building long-term relationships and guaranteeing your satisfaction. Whether it's a leak or a renovation, no job is too big or small. You can call us in the middle of the winter when your heat goes out and we'll be there for you. That's why we're here!
"Extremely happy with work completed. They came in went right to work, cleaned up and came in under estimate. They were professional and explained the work they did.
Will definitely use them for future work."
Clear Water Pump and Well Service is a leading well and pump service, and water filtration company based in Massachusetts. Our goal is to provide exceptional pump and well service at a price you can afford without sacrificing quality. We have serviced well systems for more than 15 years. We have a vast knowledge of technology currently being used in the water well industry in the region and are able to service both Massachusetts and Rhode Island. We are looking forward to earning your business. For your information we install our equipment, not equipment you purchased elsewhere.
"Extremely responsive. My well pump died and they were at my house 30 minutes after my call to diagnose, and installed a new pump first thing the next morning. Such responsiveness gives me great peace of mind "
Chris O on April 2025
Clear Water Pump and Well Service is a leading well and pump service, and water filtration company based in Massachusetts. Our goal is to provide exceptional pump and well service at a price you can afford without sacrificing quality. We have serviced well systems for more than 15 years. We have a vast knowledge of technology currently being used in the water well industry in the region and are able to service both Massachusetts and Rhode Island. We are looking forward to earning your business. For your information we install our equipment, not equipment you purchased elsewhere.
"Extremely responsive. My well pump died and they were at my house 30 minutes after my call to diagnose, and installed a new pump first thing the next morning. Such responsiveness gives me great peace of mind "
We have the experience and dedication to get the job done right! Specializing in Plumbing and Heating services, we guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule an estimate today!
"Mr. Moses and his assistant were exceptionally qualified, did professional work, were very courteous and efficient. Prices reasonable. They installed a complete new bathroom vanity and piping and exchanged and old toilet for a new one. Very pleased. "
James C on September 2025
We have the experience and dedication to get the job done right! Specializing in Plumbing and Heating services, we guarantee your satisfaction, and we won't leave until the job is done right. We pride ourselves on the quality work we provide, while delivering great customer service! Call or click to schedule an estimate today!
"Mr. Moses and his assistant were exceptionally qualified, did professional work, were very courteous and efficient. Prices reasonable. They installed a complete new bathroom vanity and piping and exchanged and old toilet for a new one. Very pleased. "
Family owned business since 1982 and 2016 Angie's List Super Service Award winner. All long term employees, no salesman and the two owners are on every job. We do not sub-contract unless it is a field of expertise outside of our field of business. We do offer financing and payment plans.
"The entire experience, from start to finish, was a pleasure, which we were not expecting. From the time Curt came out to take a look at our issue, from the time the team was wrapping up the work, everyone was extremely professional and friendly. We always heard from Curt when he said we would hear from him, and the team on-site was a hard-working group of professionals. The quote from Real Dry was about 3k less than competitors. There were no high-pressure sales tactics, and no surprise add-ons to the quote. And the work they performed is top notch! They did a fantastic job and they will be my go-to company for any services they offer. We are very happy with the entire experience!"
Tristan B on June 2022
Family owned business since 1982 and 2016 Angie's List Super Service Award winner. All long term employees, no salesman and the two owners are on every job. We do not sub-contract unless it is a field of expertise outside of our field of business. We do offer financing and payment plans.
"The entire experience, from start to finish, was a pleasure, which we were not expecting. From the time Curt came out to take a look at our issue, from the time the team was wrapping up the work, everyone was extremely professional and friendly. We always heard from Curt when he said we would hear from him, and the team on-site was a hard-working group of professionals. The quote from Real Dry was about 3k less than competitors. There were no high-pressure sales tactics, and no surprise add-ons to the quote. And the work they performed is top notch! They did a fantastic job and they will be my go-to company for any services they offer. We are very happy with the entire experience!"
Tristan B on June 2022
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FAQs for well and pump service projects in Kingston, MA
Estimating what size well pump you need is challenging and often inaccurate, but a general rule of thumb is to take the number of fixtures—including water-consuming appliances—in your home and aim for that number in gallons per minute. That calculation method would allow for every fixture in your home to use about one gallon of water per minute. However, it’s best to leave the pump size determination to a professional technician, as they can ensure your pump is providing your home with sufficient water, especially during peak usage hours.
Some states and municipalities restrict well pump repair and replacement to licensed plumbers and technicians, while others don’t have requirements. However, it’s always a good idea to hire a certified plumber to repair or replace well pumps and water pumps. Certified professionals are far more likely to get the job done correctly and prevent future issues, which is especially important for ensuring access to clean water for your home.
It’s possible to fix a broken well pump yourself, but we don’t recommend it. Well pumps are hard to reach and service without the proper equipment, and even if you can reach the pump, it involves working in close proximity to water and electricity, which can be extremely dangerous. Any mistakes made during the repair process could contaminate your water supply or put you and your home at risk. Additionally, some states require that a licensed plumber carry out well pump repair. It’s worth it to hire a professional water pump repair service.
The average cost to repair a well pump is $950, with most well pump repairs ranging between $100 and $2,900. A few factors influence your total repair cost, including the component of your well that needs repair or replacement, the extent of the damage, the accessibility of the pump, and the age and size of your well pump. It might be more cost-effective to replace your well pump if it’s old or has multiple broken components, as the average cost to replace a well pump is $1,800.
Most professional well and water pump technicians will take between two and four hours to replace an above-ground well pump, while a submersible well pump typically takes four to five hours to access and replace. You can also ask your well pump replacement technician how long they expect the process to take, as some jobs take just an hour or two. Keep in mind that you’ll be without access to water during the replacement process, so plan ahead by showering early and stocking up on bottled water for drinking and cooking.
The Kingston, MA homeowners’ guide to well and pump services
From average costs to expert advice, get all the answers you need to get your job done.
The cost of a well inspection depends on the design of your well, the location of your property, and the add-ons you select. Use this guide to plan your budget.
Dry wells are handy for anyone who’s experiencing drainage problems. But dry well installation costs can vary depending on its size, location, and volume.