Get matched with top water heater pros in Freetown, MA

"Happy with the work, and the customer service. Will definitely call on them for future work."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Wayne was very affordable and respectfull.Next day we had an issue ,he fixed immediately with no cost. I would recommend him."

"Steve installed a new modern oil tank for me at a more than reasonable price. Steve’s work was clean and neat and everything is working excellent. Steve also does annual burner cleanings, and takes his time to ensure everything is operating smooth. I highly recommend Steve for all of your heating repairs."

"Toilet & shutoff faucet were leaking. Already a lot of water everywhere. Called 1st plumber I could think of. The man who came out was fine & replaced the 2 parts. He had a checklist to check which repairs were done & the prices are on it, so I don't blame him; he just works for the company. Was here less than an hour. $457!!!!!!!! for what was a simple fix & maybe $25 in materials. I had to pay as I was stuck between a rock & a hard place. I am furious. Talk about price gouging. I can't stop swearing. I am a single senior on social security. Money grubbing just isn't a strong enough criticism."

"He did excellent job and he's very good."

"I needed to plumb a new whole house generator with natural gas, so why not plan on converting everything to natural gas as the appliance needs replacing (propane hot water and stove) right????? I called TOM'S PLUMBING after doing a search on ANGIE'S LIST for a professional. I figured I would get 5 quotes, narrow it down to 3 and then really compare the 3 and decide on one. I did contact 5 professionals and all came to the house and reviewed the job. So, I decided on TOM's PLUMBING after reviewing the 3 and even with a couple of quick revisions to the job, we were able to schedule it in for the following week. This one point was very important to me as we were going to be leaving for vacation, and if I could get this project done, one less thing for me to think about. Tom and his associate Chris showed up right on time on the scheduled day, which was a hot one. They went right to work regardless of the heat, and completed on time. One way I judge a service is whether or not i would hire them again. In regards to TOM's PLUMBING, yes, I would CERTAINLY hire them again, and in fact, I'm already contemplating a couple of new projects. In summary, TOM's PLUMBING is as professional as they come and yet, small enough to be able to work with a home owner for any and all revisions, I mean, we all know things come up. Tom was always available for any questions or concerns and I knew I was in good hands. so not only would I hire them again, I would recommend TOM's PLUMBING to family and friends, which is really what we all care about!!!"

"Horrible. Cracked pipe. Now headed to court. Unprofessional would be a complement."

"Excellent! Everyone was professional, hard-working, knowledgeable, and great to work with. They installed a new energy efficient system that is working perfectly. The old system and water heater were taken away without a trace left behind. They noticed my dryer vent needed to be fixed and they took care of that as well. They later came back to repair a shower valve. It was all very quick and efficient. I would definitely hire them again."