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"Home repair gone wrong… Do NOT use Connell for any home repairs! If you do make that mistake, do NOT hand over your final payment until ALL work has been completed to your satisfaction. A large dead tree uprooted and fell on the corner of my house during a rainstorm in December 2023. It caused damage to my siding, roof and chimney. A neighbor came to look at the damage and suggested a company to repair the roof and siding. It was Connell Roofing. I had not used them previously and would NEVER use them again for any work! They told me it would take 4-5 days to complete the work. They brought in a dumpster and began setting up their equipment in June 2024. Things seemed to be good. I was working remotely so could monitor the progress. On day 1, I had a woman contractor ask if she could use my toilet. Then the next day the same thing. Then a man asked to use my toilet. I decided to call the head company and they told me that workers should be going to the bathroom when they leave my house for their lunch break. In the 7 days that they worked on my house, they NEVER left for lunch. They were there at 7:00 am and left around 7:00-30 pm. When I went downstairs to my kitchen, I several times witnessed male workers walking towards the woods on the side and rear of my property looking over their shoulders. Then I saw them at least twice standing in the woods on my property about 25-50 feet from my lawn urinating. I reported that to Connell. You would think that if a company was going to spend 5 days working at your house they would bring a port-o-potty. I can only imagine them defecating in my woods had I not been working from home. Who knows, they may have done that while I was not looking. I prefer NOT to think about it. They played a boom box super loud! Even with my windows closed and A/C on, it was noisy to work in my office. One of my neighbors actually moved out of their house on the 3rd day and did not return until after the work was finished. The workers worked too long a day. I am used to getting things done after work in the evening in my yard like mowing and gardening, but that was all but impossible with the crew working until 7:30 pm each night. To replace my roof, they needed to remove all the old nails. Although they used a tarp to catch them as they were removed, and a magnetic equipment on wheels to gather them each night, I spent the next several months picking up nails all over my yard which must have numbers at least 200! I have a 9 year old daughter who often runs in the grass barefoot. I could only imagine the hospital visit if and bill if she stepped on one and it went through her heel. I have a small mudroom in which I built a beautiful wooden bench that I stained. When the men came in to reside that area (it was previously sided by the former owner), I watched one man feel how smooth the bench surface was. The workers then proceeded to stand on the bench the next 2 days working without a blanket and scuffed the heck out of the surface! I had to sand it several times and recoat it, but the dents and scrapes will remain. All of my gutters and downspouts needed to be replaced. It sounds easy to put 2 pieces of gutter pipes together, but if your workers are not properly trained, and there is a lack of supervision and inspection by Connell, problems will arise. The day the gutters were finished we had a heavy downpour. I went outside to see how the new gutters held up. The one by the garage was gushing water out of its sides for who knows why. When I looked a little closer I could see that the pipes were connected backwards, so the top piece was outside the bottom piece. Had that gutters been inspected, the problem would have been noticed before it rained. Although the workers used a tarp to shield my front door while removing the old siding, they did not protect when they put the new siding up. I had scuffs all over my black door so it needed to be repainted. When Connell sent a painter, he was not a professional. He clearly missed spots with the brush, and you could see that he did not have enough paint on his roller when he rolled the paint on. I called Connell several times then and then months later to get it repainted again. A few days after he painted it, the paint started shipping off. I had not touched it, not had there been a storm, it just was not painted right. 14 months of excuses and my door remains unfinished. I wanted to delay a portion of my final payment at the end of work in June 2024 until my door had been repainted to my satisfaction, but was heavily pressured to pay every penny then, and was guaranteed that the repair would be made to my satisfaction and soon. The workers in the head office talk a good game and are great at making excuses for their workers’ work but are slow/unresponsive to fix problems. Final opinion: DO NOT USE CONNELL FOR ANY REPAIR WORK."

"Longarone in the best company that you can have. They are amazing and my house looks great"

"Great company! Had a great project experience with Absolute. Mike was very responsive and made himself available every step of the way. We’re very happy we chose to work with him."

"Very impressed with Sprague, Mark was very knowledgeable and straightforward. Crew was first class closing roofing and Clean Up in four days and cold weather. Justin was terrific, personable and responsive, and was always on site or available. Crew and especially Foreman were excellent. I would recommend GF Sprague for a high quality Job, their technology and customer service."

"July 2023 hired company to replace the roof. I noticed that vinyl in areas along the roof edges where it meets the roof was missing or displaced. I suspect because of movements during the roof replacement, that they were not securely fasten after the roof replacement. I did not have this problem before. Contacted LONG HOME PRODUCTS by email and telephone calls several times without any positive response to address my concerns. I was told that the product and workmanship would be professionally completed and guaranteed for 30+ years. I was assured that I would not have any immediate issues with my roof. THIS HAS NOT BEEN MY EXPERIENCE. December of 2024, after heavy rains and winds I found several displaced roof shingles from my new roof on my lawn. I again contacted the company with photos as evidence. In January 2025 I had my roof inspected and was horrified by the video images I received. There was image of a significant area of the roof where the roof shingles/covering were missing and clearly was not nailed down and installed correctly. A large area was exposed. (video evidence available). I AM STILL WAITING FOR LONG HOME PRODUCTS TO ADDRESS THESE ISSUES despite promises to return to residence. Unprofessional, workmanship of roof installation by LONG HOME PRODUCTS. I have serious reservations that they can deliver professional roof installation after what I have seen and experienced! I am still waiting. Customer service is poor. Website does not provide for ability to access a company representative that can address issues or follow up with consumers. Focus is on sales. This might be deliberate. No support after project really. Focus only on finance only and not customer satisfaction and well being. Consumers should make sure they complete a LONG research before considering this company as "things are not always what they seem." It is frustrating and I am continuing to pay on a loan for services I did not receive!"

"I made the huge mistake of having my gutter installed by DaBella after their high pressure pitch. After the gutters were installed, the fascia board was left exposed to the elements. I contacted management to have this issue resolved, they said that was not covered or not is scope. The exposed fascia board was an issue they created and they refuse to do anything about it. I got absolutely nowhere with multiple calls and emails to the company. Please do not use this company. It will save you a lot of headaches."

"I had a FANTASTIC experience with LCT! It started with a prompt response from them, setting up an appointment the next day after a tree fell on my house. James came down and explained everything thoroughly and gave me some options. After talking to a few other vendors, I knew I wanted to go with LCT. Their pricing was better than the other quotes and James was great to work with. Before the crew started any work I met the owner, Luis, and knew I had chosen the right company. He was just as great as James, very thorough and let me know what would be happening. In addition to needing the roof replaced we also had some damage to rafters and decking to replace. After the job was complete, Luis did a thorough inspection of the work and made sure I was happy with everything. The crew did an amazing job and I couldn't be happier with the work. The office staff was also great to work with! I got to meet them when I went down to pay the invoice. A 5 star experience from start to finish. Thank you LCT!"

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"The crew replaced the aluminum flashing at my garage gable and it looks PERFECT!!! They cleaned up and the working area is spotless. They also cleaned my gutters and repaired some gaps at the gutter joints. I would definitely hire again"

"This company completely took advantage of my MIL with high pressure sales. She did not need her roof redone yet they convinced her she needed it and 30k$ later she has a new roof she didn't need or want. You should be ashamed of yourselves."