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"Initial installment electrical cords were installed under the recliners. Eight hours after delivery two out the three recliners were in the out position.. When the third was being reclined, sparks flew and large popping sounded.. The sofa was dead and all three recliners were in the out position.. A replacement wasn't delivered for 2 weeks.. Not a great way to kick off the Christmas holidays with company in town. New sofa was delivered and less than three months later the middle recliner stopped working.. Service member changed a part, however an hour after he left the seat broke again. Two weeks later another service member came out to check on the sectional. I was informed a new electrical part needed to be ordered. That took 6 weeks to come in.. Was informed on the phone that the service members would bring the part to the house and fix it. Well that was another person telling the wrong information.. When they arrived they took the piece with them back to the warehouse. Two weeks later the section was returned, however the electrical cord was now to short to reach the outlet.. Even the person(s) installing it said it was too short.. Called again and said I would be receiving a new recliner (the one that was broken) since the issue has been ongoing.. Will see if that happens, but I am not holding my breathe. One would think with Warren Buffett owing the company there would be integrity, excellent customer service and good products. I have not found any of these things since my purchase a year ago with the company. Many incompetent and rude people. If anyone asks where I purchased my sofa I will tell them Nebraska Furniture Mart in The Colony, TX. And to not waste their time or hard earned money on any of their products."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"