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About us
At Donley A/C & Plumbing, the health and safety of our customers and employees is our top priority. We are following the guidelines set by the Centers for Disease Control (CDC) to ensure the safety of our customers, technicians and staff. Our team is keeping a close eye on any updates or changes and we will adjust our protocols as needed. We professionally install, service and repair HVAC systems and provide all plumbing services including water heaters, water softeners, drain cleaning, and re-piping jobs of all sizes. Donley Service Center has been serving the Valley since 1976. We are a two time winner of the Better Business Bureaus Ethics Award. Check out our A+ rating on the BBB website. All work is fully guaranteed. We have more than 60 employees dedicated to our goal of 100% customer satisfaction. Experienced technicians that receive over 120 hours of continuing training per year.
Business highlights
Emergency services offered
49 years of experience
Services we offer
Residential & Commercial Air Conditioning Sales & Service, Plumbing, Water Heaters, Drain Cleaning, Camera Inspections - Drains & Sewer Lines, & Solar Water Heating.
Services we don't offer
We do not repair or install Solar Electric Panels. We service and install Solar Thermal (Hot Water) systems.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Our recent projects
- 3
Assorted photos uploaded by Donley A/C & Plumbing
Reviews
4.7238 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 1% | ||
| 3% |
Filter reviews by service
Showing 1-25 of 238 reviews
Daniel L.
Jul 2024
Heating and Air Conditioning Service
I would give a zero stars if I could. Clearly the individuals that work for this company think that LAWS put in place around the country to protect people with disabilities don’t apply to them. ADA laws were put in place clearly stating that at no point in time can you ever park a vehicle completely blocking a sidewalk that is made for people and most importantly people with disabilities. Best part is the this truck has been parked here for two nights 20 feet from a curb cut specifically designed for a wheelchair. I guess my disabled mother is supposed to magically have her legs work so she can hop around this truck and then get back in her wheelchair. Ignorance at it’s finest.
RAY B.
May 2023
Heating and Air Conditioning Service
We spend $4670.64 on a rattling pipe issue in our bathroom... we still have the same issue....today a plumbing was coming out again the 4th time same issue, however he could not find my house...what what!!!!! what is Angi going to do for me???
David D.
Dec 2022
Plumbing
Excellent team - honest and professional. Would hire again. Highly recommend!!!
Roman K.
Sep 2022
Heating and Air Conditioning Service, Plumbing + 2 more
Super! Super!
Jay L.
Mar 2021
Heating and Air Conditioning Service
Donley has been servicing our AC’s for many years. After our semiannual checkup, a wine cooling unit stopped working. They came over the weekend to discover it needed a new part. The store didn’t open for several days. Donley had the store open at 9pm on a Saturday to get the part. Tony, the service technician, spent many hours in the middle of the night fixing the AC. They didn’t charge us anything. There is simply no better AC service company in Phoenix. There isn’t a better service company of any type in Phoenix. I couldn’t recommend a company more than Donley.
Cristy K.
Jan 2021
Heating and Air Conditioning Service, Plumbing
very well had to retrieve parts from plumbing supply( a rarer brand than they carry in truck} accomplished this, and completed job. well done and I WILL use again if needed
Terry S.
Dec 2020
Heating and Air Conditioning Service
Good very easy to understand.
Gary R.
Oct 2020
Drain Pipe Installation
They never responded to my call
CYNTHIA W.
Oct 2020
Water Heater Service, Drain Pipe Installation
Very satisfactory. We’ll call them for the AC service too.
Dionna O.
Sep 2020
Plumbing, Drain Pipe Installation
Water Main Replacement
Response from Donley A/C & Plumbing
"This is not what happened. 2 options were given, Our plumber has both estimates documented in WO # 355332 Option 1) Use leak locator to identify where leak is located. Dig up water line and spot repair leak. $1,053.82 (Declined) Option 2) Replace entire main water line. NEW water line line from city meter to home, w/new hose bib. $2,602.57 (Approved ) Service was run on 9/9/20 Plumber was on site from 10:52 am Completed diagnosis and estimate, closed out job 11:20am N/C estimate Customer called in 9/9/20 at 2:11 pm cancelled work (reason given “it fixed its self”) We are not sure why the customer is alleging a $20K quote. All of our estimates are in writing and we do not proceed until we have the customers approval. Please remove this review."
Richard D.
Sep 2020
Water Filtration and Softening
Went fine!
Trish M.
Aug 2020
Plumbing
Pointed out thepart to repairman. After about 20 minutes looking at it and a phone call quoted $459 for new mechanism and toilet handle. Asked if he was kidding and said no thanks. Replaced the broken part myself from Lowes for$9.98 in about 30 seconds . No charge to come out thankfully.
Paul P.
Aug 2020
Plumbing, Drain Cleaning + 1 more
very well including camera inspection
Blair H.
Feb 2020
Plumbing
Excellent.
Gloria T.
Feb 2020
Plumbing
Brian was very professional and friendly. He is a very hard worker.
Brady T.
Jan 2020
Plumbing
It went well.
Rick G.
Sep 2019
Heating and Air Conditioning Service
They showed up within the hour, completed diagnosis, installed parts and had our AC working in 2 hours!
Bob S.
Jul 2019
Heating and Air Conditioning Service
Prompt response on a Saturday and came early, diagnosed the problem quickly and only charged me the appointment fee.
Cathy D.
Jul 2019
Heating and Air Conditioning Service, Drain Pipe Installation
They responded right away . I felt they were a little pricey. But on the flip side so was the water I was loosing.
Victoria F.
Jun 2019
Heating and Air Conditioning Service
Donley did a terrific job. The technician was able to arrive about 30 minutes early, quickly diagnosed the problem, installed a new condensate pump, and everything is working great. I definitely recommend Donley Service Center.
Donna V.
Jun 2019
Heating and Air Conditioning Service
Fine as always. I have used them for 30 years
Vamsi R.
Mar 2019
Heating and Air Conditioning Service
We bought a home and we were not able to figure out how to turn on the heat. The A/c maintenance person came in but could not figure it out. He said that he could not figure it out so he would send another person for looking at the smart thermostats . I did however figure it out how to turn it on based on some online research . The only problem was Donley charged me the service fees for coming over. I am not sure whether one should pay as the issue was resolved by me and not the company . In the past I got my maintenance done through them and they were excellent
Steven
Feb 2019
Heating and Air Conditioning Service
Great Very professional appearance and demeanor. Exuded confidence. Answered all questions. Caring.
Roger W.
Feb 2019
Heating and Air Conditioning Service, Plumbing
Exceedingly well. There was a small " bump in the road" but with Brian's ingenuity figured out another way to fix the problem.
Robert S.
Jan 2019
Plumbing
Donley called within 20 minutes. The were going to have a plumber in the area later the day. He was. He arrived about 2 hours after first contact. Job was done in 15 minutes. Easy. Peasy.
Licensing
Bonded
Insured
Licensed*
Trade License Number
249210
Trade License Locale
Arizona
Trade License Authority
Arizona: Contractors
Trade License Expiration
09/30/2022
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Donley A/C & Plumbing is currently rated 4.7 overall out of 5.
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Sunday: Open All Day
Donley A/C & Plumbing accepts the following forms of payment: American Express, Check, Visa, Discover, MasterCard
No, Donley A/C & Plumbing does not offer free project estimates.
Yes, Donley A/C & Plumbing offers eco-friendly accreditations.
No, Donley A/C & Plumbing does not offer a senior discount.
Yes, Donley A/C & Plumbing offers emergency services.
Yes, Donley A/C & Plumbing offers warranties.
Donley A/C & Plumbing offers the following services: Residential & Commercial Air Conditioning Sales & Service, Plumbing, Water Heaters, Drain Cleaning, Camera Inspections - Drains & Sewer Lines, & Solar Water Heating.
We do not repair or install Solar Electric Panels. We service and install Solar Thermal (Hot Water) systems.