Nebraska Furniture Mart

Initial installment electrical cords were installed under the recliners. Eight hours after delivery two out the three recliners were in the out position.. When the third was being reclined, sparks flew and large popping sounded.. The sofa was dead and all three recliners were in the out position.. A replacement wasn't delivered for 2 weeks.. Not a great way to kick off the Christmas holidays with company in town. New sofa was delivered and less than three months later the middle recliner stopped working.. Service member changed a part, however an hour after he left the seat broke again. Two weeks later another service member came out to check on the sectional. I was informed a new electrical part needed to be ordered. That took 6 weeks to come in.. Was informed on the phone that the service members would bring the part to the house and fix it. Well that was another person telling the wrong information.. When they arrived they took the piece with them back to the warehouse. Two weeks later the section was returned, however the electrical cord was now to short to reach the outlet.. Even the person(s) installing it said it was too short.. Called again and said I would be receiving a new recliner (the one that was broken) since the issue has been ongoing.. Will see if that happens, but I am not holding my breathe. One would think with Warren Buffett owing the company there would be integrity, excellent customer service and good products. I have not found any of these things since my purchase a year ago with the company. Many incompetent and rude people. If anyone asks where I purchased my sofa I will tell them Nebraska Furniture Mart in The Colony, TX. And to not waste their time or hard earned money on any of their products.

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It's a really good dishwasher, it's a Bosch. Installation, sales, everything went flawlessly. It is so large, it's incredible. You can get lost in there.

Price was great, service was good. 

The delivery side of things weren't east to deal with. They are huge so there's a lot of delivery issues.

After they provided the service they should have really had the guy who designed it for us to come to our house and inspect it but they never did it. So the guy who came first who took us to his studio and spent an hour or two to do all the design work and then the implementation time was gone. I was not getting what I'm asking for and this guy would never pick up the phone and talk to me and he just text me all the time and I've kind of lost that connection. So I thought I would have the guy who sold me to be routine provide the one year warranty support as well.

They was a bit of confusion at the beginning. They didn't come when supposed to because we weren't told we had to pay up front. 

I had a sectional in two pieces that was extremely heavy and they showed up with one man to do the sectional so I had to actually move my own sectional in my own house. Then he didn't even take it out of the packaging so I had to do it myself, so it was ridiculous. I'm a woman and I'm only a 5' 1" woman and I had to haul in my own couch so, no, I don't feel good about them.

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Great guys, on time and extremely fast. Great experience! After having our furniture for almost 3 months now we can definitely attest to the quality. We will be back and definitely recommend NHFM!

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They delivered my items on Wed 8/5. They scratched my hardwood floors I just got and paid $2400 for about a month ago. I have been calling them every day since then to resolve the issue but have gotten the run-around from their service department. They tell me every day that a manager will call me back but I have not heard back from anyone yet. They also do not provide me with a number to contact a supervisor. I would like to have my floors fixed and will continue to pursue this until they are. I also left messages with Channel 8 and Channel 4 news to report this incident since Nebraska Furniture Mart won't call me back

Nebraska Furniture Mart arrived in North Texas a few months ago with a big flourish and hundreds of thousands of dollars in promotions and advertising.  My initial visit in early May was very positive.  The store is massive, but the advantage was the ability to look at furniture from different manufacturers side by side, with the help of knowledgable sales staff.  We found a beautiful, good quality, wood kitchen table that we loved (after looking at multiple stores over a year or more without finding anything).  But, alas, they said the table we liked was not in stock and would have to be ordered and it would take 6-8 weeks for delivery.  No problem... except the 6-8 weeks actually became 10+ weeks.  Broken promise #1.  
      The second problem was that after we were called and told the table had arrived, they could not deliver it (for which we paid an extra $65.00) for 10 days because they were "backed up."  This didn't make us happy, but it was not a big deal.  Broken Promise #3 came the day before the scheduled day of delivery.  We were called and told they would arrive between 4:30 and 6:30 pm.  They were a no show.  I finally called their Customer Service number (Customer Service is not local- it's in Nebraska!)  at 7:00pm and after waiting on the phone for about 10 minutes while they checked with the North Texas store from Omaha, I was told the driver was finishing up one delivery and had one more to go before he got to us.  They said he would call when he was on the way.  (He did not.)  The truck finally showed up at 9:00pm  to deliver the table.  The delivery men indicated they had had 17 stops to make during the day and we were #17.  (Figuring at least 30 minutes or more for each delivery - which is what it took them at our house - that means the dispatcher should have planned at least 8.5 hours or more for deliveries plus travel time and breaks, etc. for that truck, but failed to do so!)   I felt sorry for the delivery men - this was in 100 degree heat!   
     While talking with their Customer Service and relaying my displeasure over what is probably the WORST delivery experience  I have ever had (including stores that deliver for free), I was told they were aware they have a problem here in Texas and were trying to correct it and have fired about 50% of their delivery personnel for poor performance since they opened.  In my opinion the problem is NOT the delivery personnel, it is a lack of leadership, knowledge and planning at the MANAGERIAL level, and failure to accurately communicate to customers just how poor things are running.  The Customer Service rep I talked to said she was sorry I was unhappy but they anticipate that they will lose some customers but hoped I would change my mind in the future.  In short, I got the feeling my business was not that important to them, and they really don't care much about their poor delivery performance, and certainly not to the point of offering to cancel the delivery charge for my inconvenience.  In short, this will be my last visit to Nebraska Furniture Mart, no matter how good their selection is.  
       I would also add that before the bungled delivery, I made a second (weekday) store visit to look for another item and I was virtually ignored by the sales staff in multiple departments, because they were all huddled over their electronic tablets, doing whatever, to be bothered with greeting and helping shoppers.  In other departments, groups of 4-5 sales staff were huddled with what appeared to be managers on the floor, totally ignoring shoppers.  Big (negative) difference in customer care from my first visit and reinforcing my perception that Nebraska Furniture Mart is not a user-friendly place to shop.  Bottom line: Great selection, good prices, quality merchandise, poor manufacturer communications, abysmal delivery service.

Nebraska Furniture Mart arrived in North Texas a few months ago with a big flourish and hundreds of thousands of dollars in promotions and advertising.  My initial visit in early May was very positive.  The store is massive, but the advantage was the ability to look at furniture from different manufacturers side by side, with the help of knowledgable sales staff.  We found a beautiful, good quality, wood kitchen table that we loved (after looking at multiple stores over a year or more without finding anything).  But, alas, they said the table we liked was not in stock and would have to be ordered and it would take 6-8 weeks for delivery.  No problem... except the 6-8 weeks actually became 10+ weeks.  Broken promise #1.  
      The second problem was that after we were called and told the table had arrived, they could not deliver it (for which we paid an extra $65.00) for 10 days because they were "backed up."  This didn't make us happy, but it was not a big deal.  Broken Promise #3 came the day before the scheduled day of delivery.  We were called and told they would arrive between 4:30 and 6:30 pm.  They were a no show.  I finally called their Customer Service number (Customer Service is not local- it's in Nebraska!)  at 7:00pm and after waiting on the phone for about 10 minutes while they checked with the North Texas store from Omaha, I was told the driver was finishing up one delivery and had one more to go before he got to us.  They said he would call when he was on the way.  (He did not.)  The truck finally showed up at 9:00pm  to deliver the table.  The delivery men indicated they had had 17 stops to make during the day and we were #17.  (Figuring at least 30 minutes or more for each delivery - which is what it took them at our house - that means the dispatcher should have planned at least 8.5 hours or more for deliveries plus travel time and breaks, etc. for that truck, but failed to do so!)   I felt sorry for the delivery men - this was in 100 degree heat!  
     While talking with their Customer Service and relaying my displeasure over what is probably the WORST delivery experience  I have ever had (including stores that deliver for free), I was told they were aware they have a problem here in Texas and were trying to correct it and have fired about 50% of their delivery personnel for poor performance since they opened.  In my opinion the problem is NOT the delivery personnel, it is a lack of leadership, knowledge and planning at the MANAGERIAL level, and failure to accurately communicate to customers just how poor things are running.  The Customer Service rep I talked to said she was sorry I was unhappy but they anticipate that they will lose some customers but hoped I would change my mind in the future.  In short, I got the feeling my business was not that important to them, and they really don't care much about their poor delivery performance, and certainly not to the point of offering to cancel the delivery charge for my inconvenience.  In short, this will be my last visit to Nebraska Furniture Mart, no matter how good their selection is.  
       I would also add that before the bungled delivery, I made a second (weekday) store visit to look for another item and I was virtually ignored by the sales staff in multiple departments, because they were all huddled over their electronic tablets, doing whatever, to be bothered with greeting and helping shoppers.  In other departments, groups of 4-5 sales staff were huddled with what appeared to be managers on the floor, totally ignoring shoppers.  Big (negative) difference in customer care from my first visit and reinforcing my perception that Nebraska Furniture Mart is not a user-friendly place to shop.  Bottom line: Great selection, good prices, quality merchandise, poor manufacturer communications, abysmal delivery service.

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They have everything, the prices are unbeatable. I bought patio furniture and many other things. They offer great quality. Service was excellent.