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"This company is a scam, beware. Pay yourself the payment you will be money ahead when they can't fix the appliance they won't honor the replacement agreement ."

"Our Inspector was not thorough at all. He turned the water on for the bathroom sink and then the shower in the front bathroom and when he did the water in the sink almost stopped flowing and he didn't notice that so I pointed it out to him and from that point he should have proceeded to ck the water flow in the rest of the house to see if the whole house had low flow issues but he didn't. The Inspector also noticed a flexible gas line off of the water heater that ran through the floor into the crawl and to a wall heater just on the other side of the wall and said it didn't have a ground on it but he would look at it in the crawl space but he didn't go over to where the flex gas line was. When he proceeded to the crawl space he only checked a very small part of the crawl with the largest areas of the crawl only accessible or visible through passthrough openings due to solid block support walls and this is a very easily accessible crawl space. I pointed out a wet looking spot on one of the block walls which was on the other end of the crawl from where we were and he wouldn't check into that and told me to ask the homeowner if they had and leakage issues in the crawl space so we had to get another crawl space inspection from another company 2 days later, and I'm sure the home owner would have said oh yeah you are gonna be screwed when it rains. No appliances were checked for proper operation. During the attic inspection he didn't see a switch for the attic light so he used his flashlight, I looked at the light to see why he didn't turn it on and I followed the cord up and over the door where it was plugged into a droplight that had no bulb or guard on it exposing a shock hazard and it was ran over to an outlet and plugged in so I pointed that out to him also because he didn't see it. The Inspector never found the Master bedroom and bath (unbelievable) that is in the back corner of the house down a hallway so none of that even got looked at. The $75 charge for a Septic Inspection consisted of turning on the kitchen sink faucet, putting the dye in the drain and immediately proceeded to make 1 pass around the property which he went well into the neighbors back yard and I had to tell him about that. This Inspector was extremely absent minded on this day. I did follow J.M. through this whole inspection process."

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"I had a bad computer board in my oven. they said they would not cover it because they found a roach. This is Florida we have some roaches. i do not have a bug problem. It has nothing to do with a bad computer board. This company looks for a way to deny claims. i had one other claim and they tried to deny it as well. Save yourself some agravation and stay away. They must post their own positive reviews. They took my $65.00 fee and did nothing"

"BPG Inspections Failed to Honor Their Guarantee or Take Accountability Summary: In my experience, BPG Inspections failed to uphold their guarantee, and I encountered poor follow-up and vague, shifting justifications for denying my claim. Details: I hired BPG Inspections in Pensacola, FL, to inspect a home I purchased in April. The inspection occurred in March, and I moved in during May. Within a few days of moving in – well within the 90-day warranty period – I discovered two issues that the inspection report had explicitly marked as functional: 1. The garbage disposal unit did not work (it made a soft noise but did not function). 2. The HVAC system failed to deliver air to the kitchen and adjacent bedroom, though the inspection report had indicated the air handling was operational and in good condition. I promptly emailed BPG about these problems, and while the inspector initially responded, I was then passed to their claims department. After repeated follow-ups, I finally received a call on June 23rd – nearly a month after reporting the issue – only to be told that neither issue was covered under their warranty. I raised the following concerns: 1. For the HVAC, the inspector had confirmed it was functional in an email, contradicting the claims department's later justification that it could not be tested. If no air reaches two rooms, it should have been evident during either heating or cooling tests – this was missed. 2. For the garbage disposal, I was told it was a "kitchen appliance" and therefore not covered, despite it being a fixture included in inspections. When I asked where the warranty excluded it, I received inconsistent explanations. At no point did the company offer to re-inspect or further investigate these issues. I expected more accountability from a professional inspection service – especially one offering a guarantee."

"It took a lot of phone tag to finally get the technician to our house, but once here he was efficient and professional and did an amazing job. The chip was in the edge of a white quartz countertop, very difficult to match perfectly, and the repair is absolutely invisible. Not the lowest bid, but worth the price."