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Turner Appliance
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical for Home Addition or Remodel - Install,
About us
If one of your home or business appliances suddenly breaks, whether a refrigerator is not cooling or a stove is not heating, don’t stress, call Indianapolis’ Turner Appliance. We specialize in repairing appliances and getting you quality new or refurbished units when necessary. Our dedicated team is committed to providing excellent repairs, installation services, parts, and warranties. No matter your appliance disaster, you can rest assured that Turner Appliance will handle it with prompt professionalism.
Business highlights
65 years of experience
Services we offer
Large Appliance Repair & Sales - Washers & Dryers. Refrigerators & Freezers. Dishwashers. Microwaves. Ovens & Cooktops. Disposals. Ice Makers. Water Heaters.
Accepted Payment Methods
- CreditCard
Reviews
4.71,993 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 8% | ||
| 3% | ||
| 2% | ||
| 2% |
Showing 1-25 of 1993 reviews
Ruth C.
Feb 2023
They were really nice, kind, friendly and did a great job
STEVE K.
Jun 2022
Replaced Thermal Fuse and Thermostat
Kyle R.
May 2022
It went great. He opened up the dryer and didn't find any issues and the buzzing stopped when he was here. He gave me a few ideas as to what could be causing it and gave me an estimate on a motor replacement if that's what it turned out to be later down the line.
JIM P.
May 2021
It was very good and it went very well. They clean and try to fix it but turn out to be quite expensive so we decide to buy a new one and they didn't charged us for the repair.
Dave I.
Feb 2021
Turner Appliance was great. Very responsive after making initial call. Our technician Thomas was great. Wore shoe coverings and mask. Was quick and knowledgeable. Would hire Turner Appliance again.
Dan B.
Feb 2021
Serviceman was on time, very efficient, had proper part with him, and repairs were finished.ML was our serviceman.
BRIAN M.
Jan 2021
Terrible. This company is only after your $95 initial service visit. Total scam. Technician showed up early (no issue there). Made several rude comments about my fridge being "cheap" because it was made in China and was "not worth repairing". Was in a hurry to get to my CC charge for the $95 as fast as possible. Was there no more than 10 min. and did zero testing or diagnostic on any parts. Simply looked in the back and guessed that I needed a new control board. Said he'd be in touch in the next couple days with info on parts and cost for repair. Never heard from them again. Save your $95 or donate it to charity.
Response from Turner Appliance
"First of all this company is not a scam. We have been in business over 60 years. We have an "A+" rating with the BBB and an "A+" rating with Angie's List. Also we have received their Super Service Award for the past 10 - 15 years. That is a huge accomplishment. Our tech went out and did pull his tools out and did remove the main control board housing and saw that there was a blown capacitor on the main board, that to me sounds like he did diagnose it. You see my tech's know what their doing. just because he wasn't there all afternoon does not mean he "guessed" He told the customer what he found and told him he left the control unplugged since it wasn't working anyway. Customer asked if he would plug it back in that he may sell it. How you sell something that doesn't work is beyond me. So he went behind the unit again took it back apart and plugged the board back in. That takes more than 10 minutes. The reason he has not heard back from us is because we have not heard back from the company. Yes his unit is built in China and I am sorry but it really is a very low end piece of equipment. The company is terrible to deal with and to get parts is even a bigger joke. As far as just wanting to collect the service call, well I wish I could keep this business running by collecting service calls all day. The truth is we make nothing collecting service calls, we make our money by repairing appliances. Yes we want to repair your appliances so we can make money. We as a company run over 100 calls a day and our tech's know what they are doing, that is why they can get in and get out and onto the next call. Thank you and may God bless this great country of ours!!"
Susan H.
Jan 2021
I like that I was given a 2 hour window and not a 4 hour window. Brent called to say he was on the way and showed up when he said he would. He had the dryer apart and the broken switch out in about 15 minutes. He had a replacement in his truck and it was installed and tested within 20 minutes. The price was as quoted and was in the ball park for other estimates I received.
Cathy H.
Jan 2021
Great! We never had any problems but after 31 years, a piece of paper went down our dryer lint vent and caused a terrible noise being partially caught in the fan. We couldn't use it for fear of fire. Tracy showed up with a great attitude and was very friendly and knowledgeable. He had us fixed up in no time and I was back to doing laundry the next day. We would use them again and ask for Tracy!
Mary K.
Dec 2020
Steve estimated accurately and was efficient and helpful in expediting service
Larry T.
Nov 2020
They checked it out and quite honestly told us the transmission was shot. Also said they could fix it but would best to get a new one
Bob H.
Nov 2020
The Turner tech botched the installation of my dishwasher. It broke right after he left. In addition, he left a mess of dust and drill shavings all over my cabinet. When I complained about the incompetent tech that broke my appliance and made a mess, I got a weird, unhinged screed response from the dude that manages the place blaming me for the problems his company caused. Really, really, weird. I’d stay away from Turner Appliance. There are several other reputable companies that do this work. Turner Appliance is classless outfit run by a bunch of clowns.
Response from Turner Appliance
"We received a letter about the installation of the dishwasher. We all got a real good laugh out of it. [Member Name Removed] pretty much wished everything evil and short of death on us all. The name calling was a real hoot too. Yes it was our fault and we would have corrected the error as we would for any mistakes we make. HOLD ON!!... ... .we made a mistake?? There is no way we made a mistake, we are perfect! All fun aside we do make mistakes, we are not perfect. We all make mistakes every day, even [Member Name Removed]. Unfortunately [Member Name Removed] purchased an overseas dishwasher, and not a very good one at that. Terrible manufacturer to work with, he will see that when it breaks. We have been in business over 60 years. You can't have clowns run a business that stays afloat for over 60 years. Clowns are for the circus, and this ain't no circus!! We have an "A" rating with Angie's List along with their Super Service award every year. Also an "A" rating with the "BBB". Thank you and God Bless!! [Member Name Removed]."
Dennis C.
Aug 2020
Fine thought price was a little high
Maureen W.
Jul 2020
Great service.
ELISABETH J.
Jul 2020
The necessary parts were ordered, and the work successfully completed. Professionally handled. The repairman was helpful in answering questions.
Hope P.
May 2020
Noticed the ice in our freezer was wet one day and items in freezer were soft. By the next day items in refrigerator were warm. Called Turner and they were able to come out within a few days (there was a weekend in between). Jeff was our repairman and he was very polite and efficient. Lucky for us it was an “easy fix” and just needed a part replaced. Whole process was quick and efficient.
Kelley C.
May 2020
Excellent!! On time, and quickly repaired dryer! Thomas was excellent! Even on a Saturday, no extra cost!
Mary L.
Apr 2020
Failed part replaced after 20 months, now warranted for 16 more months, pricey service call & hourly charge.
Response from Turner Appliance
"I NOTICED YOU SAID YOU WOULD NOT HIRE TURNER APPLIANCE AGAIN. WE HAVE DONE QUITE A BIT OF WORK FOR YOU IN THE PAST YEARS. OUR PARTS WE INSTALL HAVE A 3 YEAR WARRANTY ON THEM WHICH IS THE BEST WARRANTY BY ANY COMPANY YOU WILL FIND. OUR SERVICE CHARGE CARRIES A 30 DAY WARRANTY AND THE LABOR CARRIES A 90 DAY WARRANTY WHICH IS PRETTY MUCH STANDARD IN THIS INDUSTRY. SOME FOOD FOR THOUGHT: HAD YOU CALLED ANY OTHER COMPANY IN TOWN TO FIX YOUR DRYER AS WE DID ON 8/24/18 YOU WOULD HAVE ZERO WARRANTY AT THIS POINT. THIS MEANS YOU WOULD HAVE HAD TO PAY NOT ONLY THE SERVICE CHARGE AND LABOR BUT ALSO THE PART AGAIN. SO YOU WOULD HAVE TO PAY FOR THE COMPLETE JOB ALL OVER AGAIN. HAVING THE 3 YEAR WARRANTY ON THE PART SAVED YOU ABOUT $150. MOST COMPANIES GIVE ONLY A 90 DAY WARRANTY ON PARTS AND A FEW WILL GIVE A 1 YEAR WARRANTY. NOBODY GIVES A 3 YEAR WARRANTY BUT US. I HOPE YOU CAN SEE THAT YOU ARE IN MUCH BETTER HANDS WITH US THAN ANY OTHER COMPANY. AGAIN, YOU SAVED $150 BECAUSE OF OUR WARRANTY WHERE YOU WOULD OF HAD TO PAY FOR THE PART ON TOP OF THE SERVICE CALL AND LABOR WITH ANY OTHER COMPANY. I WOULD HATE TO LOSE YOUR BUSINESS AND HOPEFULLY THIS RESPONSE WILL CLEAR THINGS UP A LITTLE FOR YOU. I AM GOING TO PUT A FREE SERVICE CALL IN OUR SYSTEM UNDER YOUR NAME AND ADDRESS FOR A FUTURE VISIT IF YOU NEED SERVICE ON ANY OF YOUR APPLIANCES. THANK YOU AND GOD BLESS! RICK."
Joyce E.
Apr 2020
I had called in to Turner Appliance to have someone come out and check my old washer, but found out it would cost more to have it repaired versus purchasing a new one. I purchased my new washer from Turner Appliance, and on the day my new washer was delivered and installed, the installers were very polite and punctual. They were professional, and had it installed very quickly! They, also, disposed of my old washer. I have to say, things went very well!
Rachael B.
Mar 2020
He was professional and did a good job. Fixed the problem without any hassel
Jim M.
Mar 2020
Had small fire in microwave. Burnt out some sensors / parts. Turner Appliance removed ‘under the cabinet’ above the stove microwave and took to office for repairs. Ordered parts and was able to fix. Brought back and re-mounted. Friendly, knowledgeable and professional staff.
GREG H.
Mar 2020
Technician showed up on time and performed repair in a timely manner.
Judy K.
Mar 2020
Turner Appliance sent out 2 men to install the unit. First the ladies i n the office at Turner explained the service, cost and time required to complete the job. I received a courtesy call regarding ETA. They arrived shortly after, and the work was completed in an hour. Very impressed!
Reggie M.
Mar 2020
Assessed problem, ordered part and installed next day.
James P.
Mar 2020
I give them an A!
Licensing
State Contractor License Requirements
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FAQ
Turner Appliance is currently rated 4.7 overall out of 5.
Turner Appliance accepts the following forms of payment: CreditCard
No, Turner Appliance does not offer free project estimates.
No, Turner Appliance does not offer eco-friendly accreditations.
No, Turner Appliance does not offer a senior discount.
No, Turner Appliance does not offer emergency services.
No, Turner Appliance does not offer warranties.