Best well and pump technicians near Wheaton, IL

"It was great! They were prompt , friendly , and cleaned up well."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Phil is awesome. He actually returned the call in a timely fashion and came right out. to to give an estimate. (some others had an answering service that knew nothing; some were going to have an engineer come out to give an estimate, and then make an appt). He looked and clearly explained what the problem was, why we needed to replace the sump pump, how long it would take, etc. He went out right away to get the pump, was back in less than one hour, replaced the pump, and the final bill was less than the estimate. I cannot recommend his company highly enough."

"Everything was fine. The technicians were nice and they did their job."

"They thoroughly diagnosed the problem before doing any work. They understand exactly what's going on through equipment use of pressurized smoke, cameras and really just overall experience in handling sewer matters. I also had a rat problem that was connected to this, so they tailored a solution that covered all these issues. They can handle it and know how to address the situation without extra expenses. Everything is done to code and part of the issue was that the previous owners had done some sewer work that was not to code and that caused most of the problems associated with that repair. I really liked their professionalism and response. Their entire crew was very knowledgeable and very friendly and able to answer a lot of questions. They spent a lot of time, at the beginning, to diagnose the problem. That for me sets them apart from other companies. Other companies wanted to come in and just digging up and jack hammering up the floor without really knowing what the problem was. The workers cleaned up after themselves. I got a follow up calls from the office to make sure everything was working properly. I thought they did a great job all around."

"These guys are awesome! My well pump quit on a Sunday. They responded first thing Monday morning and came right out. Kevin and Steve had the pump replaced and the water running again by 10am!"

"Well, no problems, and quickly gave me an estimate for other needed work."

"Sam and his team at F3 plumbing were excellent. I recently purchased my home and have had several contractors come out and take a look at plumbing issues, F3 was by far the most straight forward and gave me a great quote. They preformed the work professionally and efficiently. Within a day they were able to come out and look at my plumbing and equipment. I ended up having them fix a leak in my water main line, rod the sewer, replace and upgrade my 50 gallon water heater with a 75 gallon water heater, demo and reinstall a full bathroom with bath tub, tile, and floor replacement (looks brand new beautiful and modern), and install a brand new dishwasher with a new connecting water line. Everything looks great and was professionally installed and they hauled away all of the trash. Great company and highly recommend!"

"Wes came out that night (Sunday) after other jobs to replace the pump on an emergency basis. He and James, the young man assisted, were wonderful. Wes explained exactly what needed to be done, and offered suggestions and options including installing a second pump on a battery backup system. Once I gave the go ahead, he replaced the broken pump, installed a new primary, and the secondary with the battery backup. He explained what had been done, how the battery backup worked, and recommended things I should do test the system and ensure it it working properly going forward. It turns out the ejector pump in my mechanical room was broken, and he stayed to replace that as well. The work was done very professionally one can see the quality that he and James put into the installation. They worked until 10:30 pm to get everything working so the remediation company could come the next morning. I would recommend Ferrari without hesitation."

"It went very well. The plumber whom I was assigned did an excellent job, very prompt and professional."