Best well and pump technicians near Wayne, IL

"Water Well Pump Repair: It was really well done. They were on time and completed the work with no issues."

"Had a heat pump installed. The installation went well. The installers were efficient, courteous and professional. Job well done."

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I usually don't look forward to giving reviews because if I can't give a stellar review I'd rather not give any review -- just my nature. But with the Plumbing Doctor I have never had a better customer service experience than I had with John and his staff.

I had a pretty bad leaky outdoor faucet and when I saw the Big Deal for an outdoor faucet replacement I did an impulse buy hoping that's what I needed. John got back to me within the 2 days the deal said he would and we made an appointment within the next few days.

His serviceperson arrived on time and went to work. That's when we had a problem. When he was trying to change the assembly, it broke off inside of the wall between the inside and outside walls due to the way it was originally installed. He said he would have to open up my inside walls to get to it, which to me was not so much the problem as it was to getting to the wall as I have a one piece desk-hutch unit that hugs that corner of the wall and basically is non-moveable. Lucian (the plumber) had John call me and said even though opening up walls is not part of the basic service, they would cover it because the pipe broke while the technician was working on it. Whew! I was not ready for major plumbing expenses for a leaky faucet.

Lucian had to take apart some panels under my desk and make 2 holes in the wall before he able to fix and replace the broken section of pipe. When he was finished he said I would have to get someone else to fix the holes as he didn't know how to do that. I was a little disappointed but more concerned that mice or bugs would come in from the outside. About an hour later John called to ask if I was happy with the work done and I told him I still had holes in my wall, he said he wanted me to be "100% satisfied" and said he would send someone over to get them patched. Since that was a Friday, I received a call on Monday from a different gentleman who made an appointment for the next day to finish the job. He brought pieces of drywall and spackle and finished the job. He offered to come back when the plaster dried to sand it down but I told him not to bother that I would worry about it when I repainted the room since the patching was hidden behind the desk panel. He put everything back, cleaned up and wanted to make sure I was a satisfied customer. I cannot believe it. These guys were really concerned about getting the job done, on time and correctly. I would trust them with any plumbing job in the future. And, by the way, the faucet works great and doesn't leak!

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"Excellent, as always. They have done SO much work for us over the years - 13 years since I have been here at our condo. We have two catch basins that need to be rodded and cleaned as preventive maintenance regularly. They have also done some work for us when we've had tree roots grow into our sewer lines. They were far less expensive than other quotes and did the work just as well. They are terrific. Angel, who always services our condo building is the best!"

"Josh, is extraordinary. Well versed in effectively resolving problematic issues. Absolutely no hesitation in using again and recommending his services to others."

"These guys are awesome! My well pump quit on a Sunday. They responded first thing Monday morning and came right out. Kevin and Steve had the pump replaced and the water running again by 10am!"

"I did not hire them and Angie’s lust did not allow me to remove. Kept sending reminders"

"It went well! The repair was very extensive but they did a great job. They were very professional and I would highly recommend them."

"The customer service was too notch. The work was done in a timely manner and done well. I would recommend F3 for future services."

"Colin was a creative problem solver, it was the second time in using the company and their service was superb. They worked well, very accommodating, very fair in price and decent."