Puro Clean Water and Fire Restoration

About us

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.

Business highlights

5 years of trusted experience
Emergency Services Offered

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

CreditCard

Reviews

4.628 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
0%
3
7%
2
7%
1
0%


Rating CategoryRating out of 5
quality
4.6
value
4.3
responsiveness
4.5
Showing 1-25 of 28 reviews

Irene J.
03/2023
5.0
The staff was wonderful. They took care of talking with the insurance adjuster. They cleaned and moved the items in the basement to get rid of the water. Made sure equipment was set up properly to dry and sanitize the basement. They installed new sump pumps. Hopefully I will not need their services again but would hire them without question.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Peter L.
03/2023
5.0
Puroclean were prompt, courteous and efficient

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Mika H.
12/2022
5.0
Puroclean did a great job at my house when I sustained major water damage. All of the staff was professional and courteous. The experience was first class and they are great at removing water damage.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro
$7,500

Vidal V.
11/2022
3.0
No comment.

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
3.0


Edwin J.
11/2022
5.0
We returned from vacations and our entire basement was flooded around midnight Saturday and they were at my house the next day by 6:30 am, everything had been cleaned and removed. They are incredibly responsive. They are pros.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Lawrence K.
11/2018
5.0
Robert was the man who took care of the problem. He was very polite and would highly recommend him.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Rich P.
11/2018
2.0
I may be pre-mature with this rating as I am still waiting for a replacement trap as the initial one was not sensitive enough to trip and catch the animal. I have been waiting 2 weeks for a new trap. I hope this is fixed soon and then my evaluation will prove.

Rating CategoryRating out of 5
quality
2.0
value
3.0
responsiveness
2.0


Wal J.
11/2018
5.0
The gentleman was very professional and did his job quickly. He was in and out in no time at all.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Larissa L.
10/2018
2.0
No follow up.

Rating CategoryRating out of 5
quality
2.0
value
0.5
responsiveness
0.5


Shawna B.
10/2018
5.0
Robert was able to identify the opening squirrels and take care of the problem and very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Janet A.
10/2018
N/A
Will fill this out on my own later
Rating CategoryRating out of 5

jim m.
10/2018
5.0
Robert was great!!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Ron R.
09/2018
5.0
I has a bat in the house last night but could not find it today. I spoke with Nick and was contemplating using his service. He told me a good way to catch a bat is by putting duct tape on a broom with the sticky side out. I went downstairs and there it was. I used Nick's advise and caught the bat! What a rush! Thank you Nick for your advise and if I ever need a service I am calling you. For sure!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Claudia D.
09/2018
5.0
Nicholas was awesome!! He was prompt and very professional!! I would definitely call him again in the event i come across a critter problem.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Carrie Z.
09/2018
5.0
Moving day .. My kitty freaked out and hid and could not find her. Time crunch...These guys came through. Not only did they respond to the urgency of the matter they were quick knowing we were leaving our home for a new one. They were great with the kitty. Caught her in under ten minutes. Yup - 10 minutes. This is one satisfied customer and I would highly recommend them to anyone.

Rating CategoryRating out of 5
quality
5.0
value
3.5
responsiveness
5.0

Yes, I recommend this pro

Michael A.
08/2018
5.0
Prompt and professional.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Michael A.
08/2018
5.0
Prompt and professional

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

SCARLET C.
06/2018
3.0
Slow in responding.

Rating CategoryRating out of 5
quality
3.0
value
3.0
responsiveness
3.0

Yes, I recommend this pro

Richard S.
05/2018
5.0
They cleaned out and disinfected my duct and covered the vents to prevent birds from getting in.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Lindsay Q.
05/2018
5.0
Got the job done quick and thorough.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

INGA J.
05/2018
5.0
Very professional and courteous. I was able to ask specific questions and answers and explanations were given. Was willing to work around my schedule. Kept contact with us. Assured us all would work out and it did. The animals were removed and we're grateful to Robert and all his and his recommendations and referrals. I wouldd definitely refer him to others. Great job removing animals.

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
4.5

Yes, I recommend this pro

Karen B.
05/2018
5.0
Very professional young men. Put an extra guard on an other vent on my house for no extra charge. Cleaned the mess and made sure everything was good. I would hire them again.

Rating CategoryRating out of 5
quality
5.0
value
4.0
responsiveness
5.0

Yes, I recommend this pro

Mike D.
05/2018
5.0
Nick was a great help and I liked his work!

Rating CategoryRating out of 5
quality
5.0
value
5.0
responsiveness
5.0

Yes, I recommend this pro

Corey F.
03/2018
4.5
Awesome guys. Also, since it was an insurance claim, they really have treated my home like they were vying for everything they could for coverage from the insurance company, like it was their own home.

Rating CategoryRating out of 5
quality
4.5
value
3.5
responsiveness
4.5

Yes, I recommend this pro
    • 1(current)
    • 2


Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day

Licensing

Licensed*

Trade License Number
MRSR4164
Trade License Locale
IL
Trade License Expiration
07/31/2026
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories


FAQ

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

Sunday: Open All Day

Puro Clean Water and Fire Restoration accepts the following forms of payment: CreditCard
Yes, Puro Clean Water and Fire Restoration offers free project estimates.
No, Puro Clean Water and Fire Restoration does not offer eco-friendly accreditations.
No, Puro Clean Water and Fire Restoration does not offer a senior discount.
Yes, Puro Clean Water and Fire Restoration offers emergency services.
Yes, Puro Clean Water and Fire Restoration offers warranties.

Service hours

Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day
Sunday:
Open All Day