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"Good as it expected. No complaints yet"

"This cleaning was considered post construction cleaning due to the contractors/painters left so much dust in the home, so it took longer than anticipated to clean. Which I completely understood because of the amount of dust and they were very thorough in all of the cleaning. After they were done, you would never know that the house was even dusty. They also gave me suggestions on how to maintain the cleaning in the kitchen since the previous owners seemed to not clean after cooking with grease that had built up on the cabinets, stove top and oven. I appreciate all their hard work and attention to detail."

"Mirna and Rafael the best and easiest people to speak with. Walked me through the process and inspection. Gave a full overview of what was needed and its purpose. Discussed the warranty of all work done. 3 day operation of a 33 ft chimney. Tuckpointing of foundation to crown, New crown replaced, New flashing. 25yr warranty. Highly recommend to friends and family"

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"It went GREAT!!!"

"They proceeded expectations. They are a high level cleaning service."

"This is not a professional service. They cleaned at the same level as I would have done myself or worse. The owners drop off people who cannot speak English to clean nor do they know what to do. The owners did not call to find out how the first service went of cleaning. My recommendation is to find a different company or do the work yourself. This company is definitely not worth the money."

"Great from start to finish."

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Business did not disclose hidden fee (liability insurance fee of $7.25) during initial scheduling and when tech called to notify when on the way. The cost should be up front and integrated into the quote given not on top of the quote! Poor customer service."