Over 50,000 satisfied customers since 1996, we are the premier home improvement company in Chicago and the surrounding areas. Prime Time Window Cleaning provides the best residential home and commercial property services at the most competitive price. Our goal is to make each customer a raving fan and to earn not only their business, but also that of their friends, neighbors, and relatives. If you are not satisfied with our service to your home, you simply do not have to pay! Contact Prime Time Window Cleaning for your window washer, Chicago services, as well as other exterior projects, such as gutter cleaning gutter repair power washing and soft washing. We look forward to helping your home look its best! Book an appointment today at 800-480-1360.
RIP OFF ALERT !!! Read all google and Angies list and Yelp 25% are nightmare storys. This company is a scam and I would run before you call them. They did not do the work and then billed 35% additional . My home failed an inspection due to downspouts amd clogged gutters in July 78 days after so called cleaned. Run fast from this company and call another one !
Description of Work: None at ths time !
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
MEGAN M.
06/2024
1.0
pressure washing
+ -1 more
This company completely took advantage of me by over charging me for gutter cleaning work without authorization to my credit card. I caught it, and had an extremely difficult time fighting to get the money back, even though the owner himself was involved. I'd also done power washing during the same period, and I was put in an uncomfortable position when the tech arrived and they quoted an insanely high price. I'd asked for the office to give me a quote on what I'd paid previously before starting the work, and instead of doing this, they sent the tech over and said it would be $1k to power wash my front and back porch. I felt bad for the tech who said he'd cleared his calendar for this and would lose out if job wasn't done, so agreed to pay him $450 (including $50 tip) to do the work, but it was not done properly and I was on a business call when he asked for payment and couldn't check. When I reached back out to have them come back out to finish the job, I was asked what day would be good for him to come back. After replying, I never heard back from them, even after multiple email follow ups. DO NOT USE THIS COMPANY!!! I HAD A BAD EXPERIENCE MY FIRST TIME AS WELL, AND STUPIDLY DECIDED TO GIVE THEM ANOTHER CHANCE, BUT WILL NEVER USE THEM AGAIN.
Description of Work: This company completely took advantage of me by over charging me for gutter cleaning work without authorization to my credit card. I caught it, and had an extremely difficult time fighting to get the money back, even though the owner himself was involved. I'd also done power washing during the same period, and I was put in an uncomfortable position when the tech arrived and they quoted an insanely high price. I'd asked for the office to give me a quote on what I'd paid previously before starting the work, and instead of doing this, they sent the tech over and said it would be $1k to power wash my front and back porch. I felt bad for the tech who said he'd cleared his calendar for this and would lose out if job wasn't done, so agreed to pay him $450 (including $50 tip) to do the work, but it was not done properly and I was on a business call when he asked for payment and couldn't check. When I reached back out to have them come back out to finish the job, I was asked what day would be good for him to come back. After replying, I never heard back from them, even after multiple email follow ups. DO NOT USE THIS COMPANY!!! I HAD A BAD EXPERIENCE MY FIRST TIME AS WELL, AND STUPIDLY DECIDED TO GIVE THEM ANOTHER CHANCE, BUT WILL NEVER USE THEM AGAIN.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$450
Tap S.
02/2024
4.0
gutter cleaning
+ -1 more
They got the job done and timely.
Description of Work: Needed my gutters cleaned.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$200
Response from Prime Time Window & Gutter Cleaning Inc
Hi [Member Name Removed], thank you for this positive review! I am so glad that you had a positive experience, and found us to be timely. If there's anything we could have done to earn 5 stars from you, please don't hesitate to reach out.
Aprile J.
07/2023
5.0
gutter cleaning
+ -1 more
It went great! They were friendly and did a good job. Price was reasonable.
Description of Work: Gutter and down spout cleaning
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$208
Mario P.
06/2023
4.0
gutter cleaning
+ -1 more
It went well. Just a little off on estimated time of arrival
Description of Work: Clean gutters
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$250
Dan M.
05/2023
1.0
window cleaning
+ -1 more
This is a very unfortunate situation. The quality of work was great, but when quoted $170 to clean windows, and actually charged $310 after the fact, thats when there is a problem. When I was originally quoted, the rep eddie was not clear in how they count windows. Instead of asking about pains of glass, he just asked total windows. It's almost like they do it purposely to get their foot in the door and jack the price up.. I wouldn't recommend this type of shady business practice. They also offered no sort of refund after bringing this up.
Description of Work: This is a very unfortunate situation. The quality of work was great, but when quoted $170 to clean windows, and actually charged $310 after the fact, thats when there is a problem. When I was originally quoted, the rep eddie was not clear in how they count windows. Instead of asking about pains of glass, he just asked total windows. It's almost like they do it purposely to get their foot in the door and jack the price up.. I wouldn't recommend this type of shady business practice. They also offered no sort of refund after bringing this up.
Rating Category
Rating out of 5
quality
4.0
value
1.0
professionalism
2.0
responsiveness
4.0
punctuality
3.0
$310
Response from Prime Time Window & Gutter Cleaning Inc
I feel compelled to share the entirety of our unfortunate experience with [Member Name Removed] from Compass Mortgage, as it goes beyond just non-payment and includes manipulative and unethical behavior. Not only did he strong-arm our company into providing additional services without fair compensation, but he also resorted to extortion tactics by threatening to leave slanderous reviews if we did not offer his client a $30 discount. Reluctantly, we refunded his client the $30 as a gesture of goodwill, hoping to avoid further issues. However, [Member Name Removed] still carried out his threat and left defamatory reviews not only on Angie's List but also on BBB, Yelp, and Google. It is worth noting that the client, who was genuinely satisfied with our work, became an unwitting pawn in [Member Name Removed]'s unethical scheme. The client's positive experience was overshadowed by [Member Name Removed]'s dishonest actions. We believe in the principle of fair and honest business practices, and it is disheartening to witness such blatant disregard for professionalism and integrity. To those considering engaging with [Member Name Removed], be warned that his behavior not only jeopardizes business relationships but also tarnishes the reputation of companies unfairly targeted by his misleading reviews. We are confident that karma will catch up with [Member Name Removed], and we hope that others in the business community will be cautious when dealing with someone of such dubious character.
victory O.
04/2023
2.0
gutter cleaning
+ -1 more
Randomly just showed up. Disregarded the time that was scheduled for the appointment
Description of Work: Cleaning gutter
Rating Category
Rating out of 5
$250
Peg K.
10/2022
1.0
gutter cleaning, window cleaning
+ 0 more
It wa a nightmare. They sent an inexperienced workman who took two full days to wash the windows. He broke one of the windows and it took weeks to get it settled with their insurance. Just today, I found that he broke a latch on one of the storm windows. DO NOT HIRE! You will be sorry
Description of Work: windows washed
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$465
Barbara E.
08/2022
1.0
gutter cleaning
+ -1 more
Very expensive. Did not open front screen door to move window to clean bottom. Did a horrible job on side windows
Description of Work: window washing
Rating Category
Rating out of 5
quality
1.0
value
1.0
Keith D.
07/2022
1.0
window cleaning
+ -1 more
Windows were cleaned as contracted. However, the technician apparently damaged one section of gutter while cleaning the windows. While the work was being performed I heard a distinct "bang-pop" in the area where the technician was working near the section of the roof where the damaged gutter was eventually discovered. I did not notice the damage right away, however, during the next several rain storms I saw water overflowing the gutter where the gutter was damaged. I hoisted my own ladder and removed the gutter guards to observe a bent down gutter and several broken gutter hangers. Between witnessing the overflowing gutters and finding time to climb a ladder to inspect the damage approximately 45 days passed. The location where the gutter was damaged has visual evidence of mechanical damage giving the appearance that someone stepped directly on the gutter while cleaning the windows. When I contacted Prime Time the operator initially complained about the passage of time since performing the work. But I offered a solution, the option of either repairing the damage themselves (which involves bending the gutter back into position and replacing a few broken gutter hangers) or I would contract with a different service to have the damage repaired and I would send Prime Time the bill. Prime Time chose the option to come out to inspect and repair the damage themselves. As a result, we agreed on a follow-up appointment to have the gutters inspected by a technician. The first follow-up appointment the technician failed to show. When I contacted customer service the explanation given was that there were no windows in the area above the damaged gutter (even though there are windows above the damaged gutter) which is the reason the technician gave for not showing. When I explained that there are windows above the damaged gutter Prime Time reconsidered and agreed to schedule a second appointment. At the second appointment the technician arrived two hours late and after inspecting the damage the technician's initial explanation was that the gutters were old. When I explained that Prime Time was the only contractor who had been on the roof since the gutters were last worked on (gutter guards were installed in mid 2020) the technician claimed that then damage must have been caused by winter snow. In the end the technician offered to repair the damaged gutter at my expense which is a non-starter for me. As a result I will repair the damage on my own and will send the bill to Prime Time. Based on the lack of cooperation, unprofessional employees (customers are always wrong -- the technician called me a liar to my face), and how this company handles customer service I don't expect the Prime Time accept any responsibility for the damage. Customers beware.
Description of Work: Window Cleaning
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,105
Bill M.
12/2021
1.0
gutter cleaning
+ -1 more
No show. Four days of waiting and wondering.
Description of Work: Gutter cleaning
Rating Category
Rating out of 5
Debra K.
04/2021
1.0
gutter cleaning
+ -1 more
They left a mess. I asked them to sweep up the debris but they only cleaned up the own space I pointed out as an example and left debris on my other decks and a/c unit.
Description of Work: gutter cleaning
Rating Category
Rating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
3.0
punctuality
5.0
$180
Shalita W.
04/2021
5.0
gutter cleaning
+ -1 more
The company provided an appointment for service very quickly. They arrived promptly to clean the gutters and I'm pleased with the service.
Description of Work: Clean gutters
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$110
Response from Prime Time Window & Gutter Cleaning Inc
At Prime Time Windows we do not just want customers, we want raving fans. We stand by our work and are proud you had a 5-star experience with us. We greatly appreciate your business and look forward to servicing you again!
Barbara F.
03/2021
5.0
gutter cleaning
+ -1 more
They were polite and respectful. They did a very good job.
Description of Work: They did gutter cleaning.
Rating Category
Rating out of 5
Yes, I recommend this pro
$192
Response from Prime Time Window & Gutter Cleaning Inc
At Prime Time Windows we do not just want customers, we want raving fans. We stand by our work and are proud you had a 5-star experience with us. We greatly appreciate your business and look forward to servicing you again!
Terrence C.
03/2021
5.0
gutter cleaning
+ -1 more
Great, did a thorough job. We are happy with their services.
Description of Work: N/A
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
Thank you so much for your feedback, [Member Name Removed]! Here at Prime Time we strive for 100% customer satisfaction and are glad that you were satisfied with this project. We really appreciate your business and look forward to servicing you again.
David O.
03/2021
5.0
gutter cleaning
+ -1 more
They did a great job cleaning my gutters. Cleaned up all debris afterwards.
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
At Prime Time Windows we do not just want customers, we want raving fans. We stand by our work and are proud you had a 5-star experience with us. We greatly appreciate your business and look forward to servicing you again!
Jesse C.
03/2021
5.0
gutter cleaning, window cleaning
+ 0 more
Great! Provided images of gutter cleaning (before/after); efficient and prompt! Very happy.
Description of Work: Gutter cleaning/window washing
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
At Prime Time Windows we do not just want customers, we want raving fans. We stand by our work and are proud you had a 5-star experience with us. We greatly appreciate your business and look forward to servicing you again!
Bonnie L.
03/2021
5.0
gutter cleaning
+ -1 more
Great, friendly and neat and cleaned up
Description of Work: gutters cleaned
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
Thank you so much for your feedback, [Member Name Removed]! Here at Prime Time we strive for 100% customer satisfaction and are glad that you were satisfied with this project. We really appreciate your business and look forward to servicing you again.
Marilyn A.
03/2021
2.0
window cleaning, replacement windows
+ 0 more
Only one man came to wash my windows, inside and out. It was done very quickly, the windows looked pretty clean, except around the edges and the wells were still dirty. I would not recommend
Description of Work: N/A
Rating Category
Rating out of 5
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$120
Response from Prime Time Window & Gutter Cleaning Inc
Ms. [Member Name Removed], The review you left us on Homeadvisor stated "The appointment was made very easily and I was given an early date to have the work done. Joe came on time and cleaned the windows very quickly but very well. He went out of his way to clean a very high ledge under the upper windows and made sure all the window wells were completely cleaned. Very satisfied with the work and would recommend Prime Time to anyone. If you could kindly revise this review to have it more in-line with the review you left us on Homeadvisor we would greatly appreciate it. Thank you!
Mike D.
03/2021
2.0
gutter cleaning
+ -1 more
The work was fine. My issue was having the guy doing the work call me from the job site and demand more money than the original estimate. I refused and told him to leave. I then called their office to complain. The office did not know about the demand and told me the work was already done. Bottom line is the gutters are cleaned but someone tried to scam me. Would not trust. Also would not have bothered with writing this review but they have sent me several emails begging me to review them. You get what you ask for.
Description of Work: Gutters cleaned
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
3.0
punctuality
3.0
Response from Prime Time Window & Gutter Cleaning Inc
Mr. [Member Name Removed], The review you gave us on Homeadvisor stated "Prime Time did a great job, work was done quickly and well, 4 stars because they guy doing the work called me from the job site and asked for more money than the original quote" Our confirmation states that the phone estimate is approximate and that the exact price will be given before the work is started. Your gutters had not been cleaned in some time and there plants and trees growing out of your gutters. We are not surprised that the technician called to inform you it would be more, it was double the amount of work. If you could kindly revise this review to have it more inline with the original review you left us on Homeadvisor we would greatly appreciate it.
Linda D.
11/2020
2.0
gutter cleaning
+ -1 more
I used their website to book my appointment. As they requested, I provided my cell number and my email address. They gave me a first (Friday), second (Monday), and third (Tuesday) choice and were clear on the site that no appointment was booked until they contacted me. I NEVER HEARD FROM THEM. On Thursday (not one of the choices they provided to me), I came home to find a man on a ladder cleaning my gutters! He had started work even though no one answered the doorbell. I had received no communication from Prime Time and had received no estimate. I asked him how much it would cost, he said $180. As long as he had started I let him proceed. When finished, he charged me $204!! What a scam. AVOID THIS COMPANY. NOT AT ALL PROFESSIONAL IN ANY WAY!
Description of Work: Gutter Cleaning
Rating Category
Rating out of 5
quality
3.0
value
2.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$204
Response from Prime Time Window & Gutter Cleaning Inc
[Member Name Removed], I would like to first and foremost apologize for your experience. Our goal is to keep the customer informed of the entire cleaning process and remain transparent in our pricing. The gutter cleaning was in fact $180 and the additional $24 was for the downspouts that also had to be cleaned, bringing the total to $204. As for the communication blunder, I will be looking into this right away to make sure this never happens again. We would love an opportunity to make this right, please give us a call at 800-480-1360.
DENIS K.
11/2020
3.0
gutter cleaning
+ -1 more
The technician did a good job. We had gutters cleaned and a patio pressure washed but my issue is with the company. I sent them two emails and a follow up and nobody contacted me. I set an appointment for early Saturday and they on Friday that someone was on their way. I had to call to remind them that the appointment was for early Saturday morning. They said ok and then arrived around 11AM and I had to leave. When I called to schedule the service, I was quoted $220. I questioned the price and I was told that we had a big house, so I said OK. We ended up with a bill for $224 plus an email bill for $236 on 10/25/2020 which was actually a bill from a year ago. So I had three prices for our job. I also had an Angies list coupon that the technician said he could not honor as it was not a complete job. He told this to my spouse but I could not be there to correct his misconception as it absolutely was supposed to be a complete gutter cleaning. I sent two emails explaining the above and never heard from anyone. I even called to discuss this but still no response. Again, I was satisfied with the work but I don't think I would use them again. So, and A grade for work and an F for other issues, so I averaged it to a C.
Description of Work: gutters cleaned
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0
$224
Response from Prime Time Window & Gutter Cleaning Inc
Thank you for providing feedback. Our goal is to provide customers with an overall A-level experience that leaves them 100% satisfied. We apologize for not meeting your expectation and would love to make this right. Please give us a call at 800-480-1360 and we would love to work something out for your next service!
Ricardo W.
11/2020
4.0
gutter cleaning
+ -1 more
Work performed but price shifted from $110 to $130 as stated by email contract. Company needs to be clearer on exact price being charge.
Description of Work: Gutters and Downspouts cleaning
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
[Member Name Removed], thank you so much for your feedback. As for the pricing, I will speak with the booking crew and make sure this doesn't happen again. We really appreciate your business and look forward to servicing you again!
Lynne F.
10/2020
5.0
window cleaning
+ -1 more
Prompt, courteous service. The washer told me which windows he would suggest replacing which will be a large savings for me. I would definitely recommend them and use them again.
Description of Work: Windows washed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Response from Prime Time Window & Gutter Cleaning Inc
Thank you so much for your review! Here at Prime Time we strive for 100% customer satisfaction and are glad that you were satisfied with this project. We really appreciate your business and look forward to servicing you again!
Richard B.
10/2020
5.0
gutter cleaning, window cleaning
+ 0 more
Joaquin was on time, efficient, and thorough.
Description of Work: Winow washimg
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$160
Response from Prime Time Window & Gutter Cleaning Inc
Thank you so much for taking the time to provide this review! We appreciate your loyalty and continued support. We will be sure to let the technician how pleased you were with his performance.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Window Cleaning,
Gutter Cleaning,
Gutters,
Pressure Washing,
Roof Cleaning
FAQ
Prime Time Window & Gutter Cleaning Inc is currently rated 4 overall out of 5.
Sunday: 7:00 AM - 7:00 PM
Monday: 7:00 AM - 7:00 PM
Tuesday: 7:00 AM - 7:00 PM
Wednesday: 7:00 AM - 7:00 PM
Thursday: 7:00 AM - 7:00 PM
Friday: 7:00 AM - 7:00 PM
Saturday: 7:00 AM - 7:00 PM
Prime Time Window & Gutter Cleaning Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,PayPal,Visa
Yes, Prime Time Window & Gutter Cleaning Inc offers free project estimates.
Yes, Prime Time Window & Gutter Cleaning Inc offers eco-friendly accreditations.
Yes, Prime Time Window & Gutter Cleaning Inc offers a 10% senior discount.
Yes, Prime Time Window & Gutter Cleaning Inc offers emergency services.
Yes, Prime Time Window & Gutter Cleaning Inc offers warranties.
Prime Time Window & Gutter Cleaning Inc offers the following services: Window Washing. Gutter Cleaning, Pressure Washing. Softwash, Gutter Repair. Gutter Guard Installation. Holiday Light Installation.