Get matched with top chimney cap pros in River Forest, IL

"BEWARE of this company!!! Everything started out great, the staff was initially incredibly responsive and came out for an estimate. Their estimate was reasonable and competitive to a 2nd bid I had received, and I was offered a $500 discount and a commitment that the work would be done in 1.5 days if I signed the contract in 24 hours. I went ahead and signed the estimate. That is when the problems started.... The project manager (Moses) was completely non-responsive as to when the work would be completed. They were provided access to my home, yet never contacted me to let me know when they would arrive or when work would be completed. 3 weeks later, I still did not have a response on work completion and Moses stopped answering my messages and would not answer my calls. Finally, after calling the office (which is always closed and has an outdated voicemail response that hasn't been updated since Oct. 3rd) , I received a call from the technician. He tells me that work is complete, and that he'll be doing a walk through in a few days. Today, he calls to tell me he is there , but he doesn't know where the main gas line is and he can't figure out how to get gas to the fireplace. Ok, interesting... I call my gas company because we have working hot water and have been paying our gas bill and they tell me gas is entering the home. I tell this to technician, who tells me, well, that's too bad, they don't know what the problem is and that is my problem to solve, the work is complete on their end. How is work complete, if you have hooked up a gas fireplace , but can't figure out how to get gas to it? Isn't this something you would confirm BEFORE doing work? I can't get in touch with anyone in charge at the office and I am honestly shocked that anyone could have had a positive experience with this company."

"Superior Chimney was great to work with. They showed up on time, explained what needed to be done and cleaned up after they were finished. Great job."

"Ken, who owns this business, has a lot of integrity. I hired him initially to mortar and Tuckpoint my chimney and the brick on the front of my home. I had a bit of water leakage in my basement and felt it was because of the missing mortar (now, no leaks). Not only did he do an excellent job on that (matching color and style), but he found defects with the way my recent HVAC had been installed and mortared the open clay flue to the furnace. He installed a liner into my furnace flue for a very reasonable price and stuck to that price for stainless steel, even though he ran into obstructions that caused him to have to open up the brick wall, in the basement behind the fp, to chip out the flue obstructions. He then closed the wall, and rebricked and mortared it, matching the original brick. He tied that furnace and hot water heater into the new ss lined flue. It's much safer! When I could see how well he works with brick, I tested his skills on cement, and he took my front cement porch, drilled out imperfections, filled cracks and built me a step to the front porch that had become a big step up. He also built me a cement step into the house from the garage (wooden step was decaying) and an additional step on a side door small stoop that had sunk. Not having to replace this cement work saved me thousands in cost. Ken also filled a significant opening into my garage from the outside connected to cement failure on a side floor/bottom of wall on both the outside and inside. He is incredibly dedicated to getting the job done in a way that satisfies the customer. Ken is rare in that he treats your home as if it's his and tries to give 120% to make it safe from carbon monoxide leaks and leakproof from water. It's not that common to find high integrity and low cost in the trades. I found him secretly mortaring a bottom side to my chimney, under the dirt, with black mortar, because he found a small opening left by the original builder. WOW."

"Great company with excellent customer service. A team of two guys, Pete and Ron, came out within a day to clean and inspect the fireplace. Provided 2 quotes to either repair or replace wood burning with a gas log. Planning to make a decision and have them back"

"Jon and his team were outstanding. The were extremely professional, with quick and effective communication. His level of high level of expertise was evident in both his scoping of the job and in his final product. When I asked for additional repair work, outside of the original scope, Jon was very flexible and was able to fit the other work in after completing the originally scoped work. The additional cost was much lower than I expected. All work was done at a high quality, and their cleanup afterward was top notch. I enthusiastically recommend JPL Masonry!"