Get matched with top pavers and hardscaping pros in Richton Park, IL

"1. They broke the water main in two places, covered it up by continuing the landscaping, lied about breaking it, and offered to re-landscape again later for more money. 2. I told them I wanted ground cover around established trees and on the side of the house. Instead they planted grass there. They then planted the ground cover without first killing the new grass. It looks terrible because of all the grass growing around and rising above the new ground cover. 3. There are many, many large bare spots where grass should be growing. I told them about that but instead of seeding or reseeding the bare spots, they covered it up with the fiber blanket that concealed the fact grass seed wasn't planted until after I paid them. 4. They fixed my brick sidewalk but forgot they were to treat it. When I reminded them to do it, they didn't sweep off the dirt and just covered the dirt. 5. Tore pond liner, covered it up, and didn't reattach to new bricks despite many promises."

"Erick was easy to work with. He was thorough and helpful throughout the entire project. Very professional. They are quite pricey in my opinion."

"The quality of the work was poor, the sod was laid and not rolled out which is preventing the sod from catching and causing the lawn to look uneven, the grass seed/ dirt was spread sporadically over the front lawn without focusing on the bare spots which was the ultimate goal of the seeding. (for treatment/solution to holes in the lawn to promote grass growth in those areas.) Also there was very little grass seeds or dirt spread to back lawn. I brought this to Kevin's attention and he said he would take care of it and that he ran out of dirt, also his response to my calls or e-mails was not timely or not at all. I called and text him on several occasions requesting that he comes to complete the job and he never showed up to complete the job as promised. I also feel the additional cost he charged ($1500) to lay 4 to 5 rolls of sod for 20 ft. x 24 ft. area (480 sq. ft.) , was over priced and he took advantage of me and I am a victim of price gouging. His initial quote he gave me was 3400 (for the seeding, retainer wall removal, aeration, power raking, cutting the grass, plant 1 bush) but I just noticed he has put 3500 on the contract so even in that instance I paid him $100 more than what was agreed upon. The contract that he wanted me to sign was very extensive and "construction focused" and did not address everything we had discussed for this project. It basically was an agreement to ensure payment and cover himself if I did not pay. When I noticed the contract did not list line by line description of the scope of the work I brought that to his attention and asked him to include what the job would intel ( work order) listing what we had talked about. He told me he would bring it when he came to do the job. I didn't receive anything, but he had already came to to start the job. By the time he finally came to start the job I had received a warning from the village due to my grass had grown more then 5 inches waiting for him to come and take care of cutting the grass when he was to start the project. The overall communication and follow up with this company is not good and they do not provide detailed scope of work orders even when requested."

"I bought a new patio table from NW Metalcrafters to replace an older one that was no longer usable. The salesperson Brian was very helpful with the sale, letting me take home color samples to match the new table's finish with my old chairs that I had planned to keep. Several days after the table was delivered, I noticed that one of the legs was bent at a welding joint. I sent photos to NW Metalcrafters and they agreed right away to get a new table from the manufacturer as part of the warranty. Andrew was helpful in arranging and scheduling pickup of the old table and the delivery of the new table."

"Went with Kerry roofing to replace the leaking roof and leaking chimney on my mom's house. The chimney repair went great. They redid the entire top, installed a new liner, and tuck-pointed a good portion of the wall on the house around the chimney which was in also in need of repair. No more leaking chimney! The roof didn't go quite as well as the chimney work. The actual work was done on schedule but there were issues with it after they were done. But Tony was more than happy to get things fixed. Twice I called about somethings I saw that didn't look right and he was able to answer my questions (I'm not a roofing expert, was just comparing to other roofs) and then had a guy out to fix things when he determined that yes it wasn't done right. I realize this was a complicated roof, with many steep gables, but would expect an established roofing company to be able to handle the job, so was a bit disappointed there. But I appreciate that Tony is always a phone call away and able to answer my questions and send someone out if needed. They stand by their work."

"If I could leave less than 1 star I would. I was a return customer that needed a few fence posts replaced as they rotted out. The quote was very high but they had done a good job in the past. We asked them to check other posts as well to be sure and let us know which ones to replace. They proceeded to just replace all posts in the line while we were gone for 30 mins. At least 2 of the 3 posts were just fine and did not need to be replaced. They then charged over $800 for the additional three posts they added and refused to wait the 10 minutes until we arrived to take the invoice or deal with it. In addition they did not bother to check the remaining fence as we asked and failed to clean up. They left dirt and concrete everywhere. We then called the following Monday as this occurred on a Friday, asked them to come out to finish and dispute the bill. They did not come out as planned and then told us to make an appointment. That all their fees are fixed and each post starts at $350 for the first one and $275 for each one after. Never did they tell us this in the quote or prior to installing the posts. We are left with a mess to clean and paid exorbitant fees for terrible work. Stay away!"

"Chris and his team were very professional and on-time with all meetings and the project. They took the time to provide design options and ensured our design and functionality goals were met. The team was very detailed and did a quality job that turned out beautiful. Highly recommended."

"Prompt and professional service. They showed up when they said they would and finished on-time. The work was meticulously done and the end result was exactly what I was looking for. Mark was very accommodating with the crazy requirements of the village of Lake Zurich. I interviewed a lot of contractors for this project, Mark stood way above the rest. I highly recommend Mark and his great team."