Northwest Metalcraft

It was repaired and working fine....I was worried I was going to have to replace the system. All good now.

Terrible, I was totally ripped off by the sales person. I was never told that the heat would just go totally up the chimney. I was not told the log didn't come with a blower nor was I told it would not heat the room. I was not given other options to choose from. Response to my complaints was indifference.

Very quick and clean job. Cleaned out dust , cleaned glass, checked the pilot and replaced embers. I expected more things to be wrong, but was very happy with the job. Great job

The firm provided excellent service, was able to perform the service sooner than other firms I contracted, and didn't oversell once he arrived. Gave me thorough instruction, was friendly and competent. Highly recommended.

Great customer service from beginning to end. Scott went above and beyond to make sure we were satisfied. Installer and repair techs were punctual and helpful. We love the fireplace and would highly recommend them.

I can't say enough about the staff, service and quality of work from this provider. My new fireplace refacing has transformed the whole family room. It is so beautiful and the job took only two days and Scott even came back to seal my new hearth! You will not be sorry if you decide to hire Northwest Metalcraft the staff tries their best to please and they do excellent work!

Northwest Metalcraft was quick, convenient, and professional. They were promptly on time, converted our fireplace quickly, cleaned it up and brought in a new grate. We were impressed at the speed and quality of service. I called on Monday, and they were out at our house on Thursday in the midst of the holidays. Great service.

The finished results exceeded my expectations. The new fireplace has become the focal point in the living room.

Chairs were recalled due to a potential hazard. Manufacturer could not produce a satisfactory redesign so they were replaced with a different model. Northwest Metalcraft did everything possible to make sure that we were satisfied. We are going back there to have our three fireplaces re-done.

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Smooth. Exactly as expected.

Very good experience. We've used them several times. We used them a year ago to put in the fireplace grate and to change our fireplace to a gas fireplace and actually put the gas lines in. They're a really terrific place. They've been in business for about 40 years. 

We went two other places and then we went to them. They had everything on display that we wanted to see, which we ultimately purchased the style they had on display. They came out and did an estimate to evaluate what they could actually put in the gas line. They measured everything. And then it took 2-4 weeks and then they came out and did the job. The installers are excellent. They know the product. They are very neat and conscientious. They are very good about explaining what the product is and how to use it. We've used them for a very long time. They are excellent. The price is pretty standard stuff. They are right on the ballpark. The quality of the product and the quality of the service is excellent. They call ahead and they're right there on-time. And if there's any issue where the guys tied up or they're going to be late, they call and let us know. 

The salesmen are very professional. The installers have been with them 20-30 years. They really know how to deal with people. They know the products and how to install them. They're really very good. We've had lots of house stuff done over the years. They're really the best. I'd absolutely use them again.

Met with Scott who gave us ideas and the latest trend in fireplace design. After the excellent quote I was given ,we went forward with the project .. I was visited by Three master craftsman Scott, Patrick and Tom who went to work creating our beautiful fireplace . I can't thank them enough for clean and professional job. . Would highly recommend.. Thanks guys

Recently had a chimney fire that resulted in the complete loss of my original fireplace and chimney. Consequently I needed to design a complete new fireplace from the firebox and venting to the stonework and hearth. Worked with some fantastic people at Northwest Metalcraft. From Brian who originally walked me through the myriad choices of fireboxes and their many options, to Scott who helped get everything scheduled to Pat and his crew of installers and designers! Everyone was pleasant, professional and extremely knowledgeable. The result? One amazingly beautiful new fireplace. It's not only functional but a work of art. The crew that did the stonework was also just plain fun to have around for the day. They obviously work together well and the camaraderie was refreshing. I would HIGHLY recommend Northwest Metalcraft as your premiere choice for all things fireplace! They made what has been a very painful process (having your house catch fire) end on a positive note. THANKS

They installed a gas insert fireplace, new mantel, new hearth, and new stone. They also mounted our tv above the mantel. Everything about this remodel was fantastic from start to finish. What a fantastic company! All of the employees are easy to work with and are thorough with explaining all of your design options. I have nothing but positive things to say about this company.

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Workers arrived exactly on schedule. They replaced my gas-log unit and showed me how to operate it. They were in and out in less than an hour. They were careful not to get fireplace soot on anything. Very professional and efficient.

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Salesperson was knowledgeable on products and guided us well in practical selection of stone and doors to meet our needs.  Installers were very skilled and experienced, thorough and accommodating.  Materials and work was very high quality.  Work area in home was always neat and debris cleaned up.  Work done timely and on schedule.  We are extremely pleased with the results - the fireplace and room is beautifully updated.