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"Home security has never been my favourite topics, at first a bit confusing there's network apps, motion sensors and connected door alarms all of which seem to work flawlessly together. We called two places ADT Authorized Dealer - Safe Haven and New Security INC. Bill Wood from ADT Authorized Dealer approached us in August 2019 after buying new house. Many of us have had that one teacher who makes it all click together they are often energetic and fun seemingly always at the top of their game. Bill's smile, genuine personality and willingness to teach difficult subjects to us made him the clear choice a 2nd time this summer when we installed ADT. We feel great knowing who to call and who to let in our house when we needed them. Communicating via text message and follow ups afterwards were "Better than Expected"! Thank You ADT Authorized Dealer - Safe Haven."

"Last weekend had someone pry our side door open to our exterior garage and the ADT door sensor picked it up immediately. The alarm siren was loud and scared the person off. Someone from the response center called within 30 seconds. We’re fortunate that the security system did what it is supposed to. Feels like we made the right call going with an ADT security system."

"I chose not to hire them because the quote was much, much more expensive than I ever imagined it would be and the estimate did not provide any details to be able to justify or explain the costs. They always answered my questions, but I just never received written documentation of what I would be paying for other than a 1 or 2 line statement. Ex:) I only need one piece of flashing replaced, and they quoted me for all 4 pieces surrounding the door. Those other 3 pieces aren't' damaged, so I just wanted to know why they felt all 4 pieces needed replaced-but I'm not going to waste my time chasing that info. It should have been provided in the 1st estimate since it was additional work. They also added a cost for a sliding bath seat that my grandmother said she never even asked for, and after I reviewed the specs I realized it's free standing and doesn't need to be installed. But, again, there was no detail provided to help me understand why this additional work was added to the estimate. 

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"Install was easy. Up front cost was pretty low with Angie's List coupon. Monthly price is a little high compared to competing companies. Response time with alarms is excellent. I was advised to use glass break alarms within 10 ft of my first floor windows, which we installed correctly. I asked prior to installation if having one in the kitchen would cause false alarms due to dishes clanging, etc. I was told the glass break alarms are configured to a precise frequency that alarms with breaking glass. So, not a "no", but not really an answer. Well, every time we cook dinner, wash dishes or empty the dish washer, the kitchen glass break alarm gives a warning which would sound the alarm if it was set. This has caused us a number of false alarms while we've been away due to shifting bowls or plates in our drying rack. For the first several we've had to pay our police department $120 to check the house, and I was only notified after the first alarm that there was a cheaper option for a security company to drive by to check for a break in."

"It's all very user friendly and reliable. Jeremy helped get us setup with our new system - he was great, very informative and candid. Larry came out and installed everything, and he was a pleasure. I totally recommend 1st Security USA to anyone in the Washington DC metro area."

"The job went very smoothly. The tech ran a bit late, but he called to say so. He installed a keypad by the front door and assessed the house for security. He suggested, since there are several casement windows in the living room and adjoining dining room that a breaking glass sensor would work better and be more cost-effective than alarming all the windows. He did alarm a door that the previous company (inherited when we bought the house twenty-three years ago) had not considered significant. I feel safer with the current sensor choices than the ones I had before.
He took the time to make sure I knew how to use the system, so I am very pleased with the service. My one caveat: I was told that the motion sensor would not register my smaller pets (two cats) because they weigh under forty pounds. They must have set off the sensor, though, because the police responded. The system certainly alerts the authorities, but that motion sensor is very sensitive!
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"We like their service. We haven't had any problems. They are very good. This was the first time we've had an alarm/security system in our home. The supplier is ADT. I like that I can set my alarm every night before I go to bed."

"The experience was wonderful and I would call them again in the future.  I contacted the company and they responded the same day we set up an appointment at the showroom and went over products and design.  They came out to my house and took pictures and exact measurements.  I like that they are securing the permits for the deck since it looks very complicated to acquire.  T
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"Yvette Pringle provided courteous and professional feedback to me when I called to inquire about a new home security system.  My situation was unique because we were trying to find something that would work for a deaf person.  I appreciated that Yvette did her research to find out what would work.  She also offered different options in terms of a package and plan.  We did end up going with another company, but I really did want to recognize Yvette for her work.  She was very polite and helpful.
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