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"Home security has never been my favourite topics, at first a bit confusing there's network apps, motion sensors and connected door alarms all of which seem to work flawlessly together. We called two places ADT Authorized Dealer - Safe Haven and New Security INC. Bill Wood from ADT Authorized Dealer approached us in August 2019 after buying new house. Many of us have had that one teacher who makes it all click together they are often energetic and fun seemingly always at the top of their game. Bill's smile, genuine personality and willingness to teach difficult subjects to us made him the clear choice a 2nd time this summer when we installed ADT. We feel great knowing who to call and who to let in our house when we needed them. Communicating via text message and follow ups afterwards were "Better than Expected"! Thank You ADT Authorized Dealer - Safe Haven."

"Last weekend had someone pry our side door open to our exterior garage and the ADT door sensor picked it up immediately. The alarm siren was loud and scared the person off. Someone from the response center called within 30 seconds. We’re fortunate that the security system did what it is supposed to. Feels like we made the right call going with an ADT security system."

"I chose not to hire them because the quote was much, much more expensive than I ever imagined it would be and the estimate did not provide any details to be able to justify or explain the costs. They always answered my questions, but I just never received written documentation of what I would be paying for other than a 1 or 2 line statement. Ex:) I only need one piece of flashing replaced, and they quoted me for all 4 pieces surrounding the door. Those other 3 pieces aren't' damaged, so I just wanted to know why they felt all 4 pieces needed replaced-but I'm not going to waste my time chasing that info. It should have been provided in the 1st estimate since it was additional work. They also added a cost for a sliding bath seat that my grandmother said she never even asked for, and after I reviewed the specs I realized it's free standing and doesn't need to be installed. But, again, there was no detail provided to help me understand why this additional work was added to the estimate. 

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"Delivery was delayed due to credit inquiry. After the concern was raised, shipment was rushed to us. Self installation didn't go as easy. Issue was resolved over the phone. The glass break sensor was a bit sensitive to loud noise such as cabinet door closing and door sensor repeatedly falls off and had to be reattached. Notification of alarm activation was fast and made to the right contact numbers. This prevented false alarm calls to the police."

"It's all very user friendly and reliable. Jeremy helped get us setup with our new system - he was great, very informative and candid. Larry came out and installed everything, and he was a pleasure. I totally recommend 1st Security USA to anyone in the Washington DC metro area."

"The job went very smoothly. The tech ran a bit late, but he called to say so. He installed a keypad by the front door and assessed the house for security. He suggested, since there are several casement windows in the living room and adjoining dining room that a breaking glass sensor would work better and be more cost-effective than alarming all the windows. He did alarm a door that the previous company (inherited when we bought the house twenty-three years ago) had not considered significant. I feel safer with the current sensor choices than the ones I had before.
He took the time to make sure I knew how to use the system, so I am very pleased with the service. My one caveat: I was told that the motion sensor would not register my smaller pets (two cats) because they weigh under forty pounds. They must have set off the sensor, though, because the police responded. The system certainly alerts the authorities, but that motion sensor is very sensitive!
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"We like their service. We haven't had any problems. They are very good. This was the first time we've had an alarm/security system in our home. The supplier is ADT. I like that I can set my alarm every night before I go to bed."

"The service was great! The two man team performed the work in under 2 weeks, from arrival on site. They even put the metal gazebo back on the deck and added boards to secure it."

"First the good:
The up front cost cant be beat since all of the sensors and control panel were no cost to cover 20 doors and windows.  Installation was pretty straight forward and the phone reps were fairly knowledgeable and professional.  I added a couple features like an extra key pad, siren and glass break sensors that cost aprox $350.  The extras were a little pricey but compared to the $2000 another provided quoted, it was still a deal.
The control panel is cellular based so cutting your phone lines will not effect the alarm.
Now the not so good:
The quality of the sensors has not been very good.  I have had 2 DOA when the packages arrived new and 2 failed within several days.  When I contacted Protect America they were very nice about sending me new ones, but it took weeks and a couple calls before I saw the first replacements.  The second set of replacements that arrived for the failed units ended up being the wrong sensors.  Their shipping department does not seem to have good quality control.  The next very annoying element is the wait time on the phone when you are trying to get anything set up.  I spent a couple hours on hold working through the set up the first time and at least an hour the second time when I installed the replacement sensors.
Some cautions; make sure you hide the main control panel because if an intruder disables it before the alarm has sounded for 60 seconds, the police may not be notified.  Also they only call to check if everything is ok if the alarm is not canceled for 60 seconds.  So you can not be sure if the signal is getting through.
Monthly monitoring fee is high, but since the system was intially free, even after 3 years it is still the cheaper route.
Now that I have the equipment, once our contract is expired I will find a different alarm provider that responds to every alarm.
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