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"They do a great job I can’t wait to have them back for a deep clean! "

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"OK - not really what I was expecting. That is my issue, I guess."

"AVOID AT ALL COSTS!!! Here is a list so you can read everything we’ve been through with this company. Spent over $11,000 in 2020 to have interior drain tile and a landing drain connected to a new sump pump Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022 Called Safeguard in September 2022. Safeguard refused to even check the system, sent us a quote for $1,800 more work to “fix us up” without even checking anything on our property Had a 3rd party company out to inspect the drain that Safeguard refused to check. Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village. Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter. Update as of 3/3/2023 AVOID AT ALL COSTS!!! Here is a list so you can read everything we’ve been through with this company. Spent over $10,800 in 2020 to have interior drain tile and a landing drain connected to a new sump pump. Had water enter through the doorway by the drain 3 times since 2020, with the most water coming inside September of 2022. Called Safeguard in September 2022. Safeguard refused to even check the system, sent us a quote for $1,800 more work to “fix us up” without even checking anything on our property. Had a 3rd party company out to inspect the drain that Safeguard refused to check. Discovered they breached our contract and connected the drain to village stormwater tiling without our consent or the consent of the village. Have never received as much as an apology. Instead, Safeguard blamed us saying the drain was clogged with leaves, and that is why we flooded. This was disproved by Roto-Rooter. The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work. They do say they will repair the work for free, BUT… They tried to get us to waive their liability should the village fine us for the stormwater connection. There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they’re not liable. They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else). As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT. Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they’re done. Even if they blatantly breach your contract (like with us), or the work is faulty, I believe they will not fix or stand by anything. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong they will not help you in any way shape or form to solve the problem, in my opinion. Instead, they will blame you as the customer and ignore you until you become too loud to ignore. Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY. The company refused to fix anything and did not respond to requests until I submitted a formal complaint on the BBB website exposing the breach of contract Have spent months (5) trying to come to an agreement we are comfortable with in order to have them out to fix the work They do say they will repair the work for free, BUT… They tried to get us to waive their liability should the village fine us for the stormwater connection There will be NO WARRANTY of this free work. So, if the concrete starts breaking a few months after the fix, they’re not liable They claim they did not connect the drain incorrectly, and they are doing this fix to appease us (even though I have my contact that clearly states what was to be done, and a signed letter from the president stating that they did in fact do something else) As a result, we asked for a simple 1 year work and materials warranty just to ease our fears about something breaking in the future. Their response- WE WILL NOT ALTER THIS CONTRACT Bob, John and Karen have been nothing but awful to work with. They are argumentative at best. The amount of times sarcasm and ALL CAPS have been used in emails by Karen, as well as the amount of times my husband has been screamed at over the phone or in person by Bob and John are immeasurable. As soon as you write them a check and they finish the work, they’re done. Even if they blatantly breach your contract (like with us), or the work is faulty, they will not fix or stand by anything. They claim they have one of the strongest warranties in the business- I assure you this is a lie. If they do work and it never breaks, consider yourself lucky, because if something goes wrong they will not help you in any way shape or form to solve the problem. Instead, they will blame you as the customer and ignore you until you become too loud to ignore. Do yourself a favor, spend a little bit more money and go somewhere else that actually backs up their work and treats their consumers well. This is not that place. RUN AWAY."

"Do not purchase from Empire! I finally get to tell my horror story wth Luna, which is the same company as Empire Today. I initially was going to have Luna install vinyl, so-called Luxury planks flooring for my home. On the day of installation they brought this piece of cardboard junk to install. The installer told me I would have caulking underneath my doorways because I had existing hardwood floors and carpeting and it would not look good. This came after their installer's recommendation which was NOT to install this vinyl plank because it was cheap. He even mentioned that customers of Empire had complaints over this flooring. After hearing this report we decided not to go with the vinyl luxury planks. My husband and I called the sales representative who had come to our home and we let him know we were not going to go forward with the installation, he became very angry saying to me that he had told me there was going to be caulking. I told him I was not about to remove my wood floors for cardboard. I asked him how much would it be to upgrade to hardwood flooring, he then changed his tune and said he would come by the next day to show me samples. He first tried to talk me into hard-wood flooring similar to what I already had (which we ordered) and then I changed my mind. The samples they give you are not very big but I finally chose one. This salesman failed to tell me that this type of flooring would stain easy, and that you can see every speck and crumb. This salesman got on his i-pad and his phone and told me we were approved for the upgrade in financing. Two days later he calls me to tell me that he didn't know what happened but we need to apply for the difference and we needed to call Wells Fargo. We called Wells Fargo and they did another credit check which now my husband had 2 dings go on his credit report. This was unnecessary. I complained later to customer service with this complaint that the day they were to install the new hardwood flooring, they were not coming because they didn't have all the wood to do the job. Thus, it was scheduled 3 weeks later. By this time, I was so upset because we had move so much of our belongings to be ready for them to install. I called customer service and they gave us a discount and they told me they would send their best installer for the hardwood flooring which was on November 25th (the day after thanksgiving). Well on that day their best installer did not come they had sent someone else and their team. The work was completed on December 3rd (it took 4 visits). These installers did a horrific job. I have nicks and scratches with lifted planks and big gaps along with loose flooring and visible nails in many places. When the work was completed my husband signed the paper that the work was completed but pending a walk through because I wasn't home. I have been in contact with a lady name Correna from Empire Today, and have have made numerous calls to her. Coreena has been the only one who has cared. I was so unhappy with the work from the installers and insisted in speaking with their regional manager. Correna spoke with him and he gave me an additional discount. I was told by Correna that the installers would come back and fix all that needed to be repaired. ( I also spent $2500 on their warranty). The date was set for the installers to come and fix their mess and that Monday I get a phone call that they are not coming because they did not load (the necessary wood) on the truck for the job and they said they would come the next day. (This was a voicemail). I frantically tried calling them back, I made many phone calls and I finally got someone and they set the date for Thursday (same week). Finally the installer arrived. The one who did the work. He started taking pictures. ( I had sent many other pictures to Coreena) I was under the presumption that he was going to start working and he tells me he was there to do an inspection. Why on earth would they send the same person who did a lousy job to come inspect his poor workmanship. He stepped outside my house and made a phone call, then came back to tell me that Luna would be in touch with me. I was furious! I called Coreena again and complained because I though he was there to fix the lousy job he did and his team. Also, I forgot to mention that during the installation they left tons of nails and staples all over my driveway and lawn where they were cutting the wood. (We had to hire someone to clean up the mess of nails). So again I call Coreena and now they send an installation manager to come and inspect the floors. He took some pictures and even mentioned they might have to do the work over. I answered and said to him all I want is a job well done. This installation manager said Coreena would be in touch with me by Tuesday or Wednesday to let me know what they were going to do. Well, I finally got an email from Coreena after attempting to reach her all last week and she mentioned that it was now up to the Customer Service Manager how this will be corrected. What a nightmare this has been! This was a major job that was priced at $28,897. $1600.00 for two small rooms (carpeting and tile), and the rest for the hardwood floors. Whether the job is $29,000 or $24,000, what diference does it matter when you aren't satisfied with the job they did in any case."