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Norm's Carpet Cleaning
Carpets or Rugs - Clean at Home, Tile: Ceramic and Porcelain - Repair, Carpets or Rugs - Clean Offsite,
About us
Our goal is simple; we want you to be delighted! Our future depends on long-term relationships with our valued customers. So, here's what we promise. At Norm's Carpet Cleaning we're committed to providing prompt and courteous service, an honest evaluation of your cleaning needs, and the highest quality workmanship. Our first class service is unsurpassed in the industry. Superior quality along with our competitive pricing add up to the best value available in carpet, tile, grout and upholstery cleaning. As visitors in your home, rest assured that we will treat your belongings with care and your home with the respect that you deserve. Local & family owned.
Business highlights
48 years of experience
Services we offer
RV, Residential, aircraft, auto interior & floor cleaning., carpet, commercial, garage floor, grout, pet odor removal, rug, spot removal, tile, upholstery
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.890 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 8% | ||
| 1% | ||
| 0% | ||
| 2% |
Showing 1-25 of 90 reviews
Judy K.
Jul 2024
Had the best experience with Norm's today! Loved the guys that came to the house to clean my very dirty couch. I never saw it look that amazing!
Carolyn K.
Dec 2018
Norms returned my initial call within a few hours. I requested a quote due to the large area to be cleaned. Danny and Eric showed up on time to provide an estimate which was a lot less than other estimates I received. Danny and Eric showed up on time to clean carpets in my entire house. They were professional and polite and took great care with my furniture. I had many pet stains in one room which seemed to be gone after cleaning. Danny explained that if any returned, I should call them and they would come back free of charge and retreat the spots. I called them 2 weeks later about a few returning spots and they came back to treat within a few days. I am very happy with the service and responsiveness and will definitely use Norms again.
MARILYN J.
Nov 2017
Chris and his partner did an excellent job. They were running a little late, but called to let me know. Before leaving they explained what might cause the spot at bottom of the stairs to reappear, and in that event I could call to have it re-cleaned at no additional charge. Both were professional and courteous, and they did an excellent job!
Rocco D.
Jul 2017
Job was completed as planned. We do not feel that their Steam cleaning process left our carpet as cleaned as we expected. In multiple area I needed to clean areas myself. Missed to many soiled areas.
Response from Norm's Carpet Cleaning
"I apoligize for your inconveinence. We guarantee our work and will always return and reclean any areas for no additional charge, with no questions asked. What you possibly experienced, we in the industry call soil wicking. It is very common for spots to reappear on a carpet that looked fine when we are done. The Science: Carpet dries from the bottom up. Soil wicking is the upward flow of material to the surface of face yarns during the drying process. When we clean your carpet, our equipment cleans the fibers down to the backing of the carpet. Often times spills will penetrate the backing and even the padding under the carpet. As the carpet dries these minerals below the carpet backing are drawn to the tips of the fibers making a spot reappear. It is just the nature of the beast. This Public Service Announcement has been brought to you by Norm's Carpet Cleaning :)"
Cathy K.
May 2017
Great! It was a straightforward cleaning and they were faster than promised which was a nice surprise. I liked that they don't use alot of unnecessary chemicals, would definitely use them again.
David C.
Mar 2017
Great! The two young men were very accommodating and knowledgeable.
Lawrence C.
Feb 2017
Well. Crew was prompt, courteous, professional. Did leave some spots that were not visible until the carpet dried. I was able to remove them with some spot carpet cleaner and a brush myself.
Response from Norm's Carpet Cleaning
"Thank you for your kind words sir. What you experienced, we in the industry call soil wicking. It is very common for spots to reappear on a carpet that looked fine when we are done. We guarantee our work and will always return and reclean any areas for no additional charge, with no questions asked. The Science: Carpet dries from the bottom up. Soil wicking is the upward flow of material to the surface of face yarns during the drying process. When we clean your carpet, our equipment cleans the fibers down to the backing of the carpet. Often times spills will penetrate the backing and even the padding under the carpet. As the carpet dries these minerals below the carpet backing are drawn to the tips of the fibers making a spot reappear. It is just the nature of the beast. This Public Service Announcement has been brought to you by Norm's carpet Cleaning :)"
Tim H.
Feb 2017
They did a nice job. My husband used them twice in his office. The cost was $428 for the whole house.
Michael P.
Nov 2016
Norms did a great job. Very friendly. Good work. They even came back a second time for additional spot treating at no extra charge. We greatly appreciate their conscientious and thorough service.
Jas S.
Nov 2016
The carpets were really dirty and are about 20 years old. They did an excellent job and there were no hidden fees or surprises.
Eric T.
Jul 2016
perfect job...Thanks!
Kris P.
Jul 2016
unknown
Lauren M.
Jun 2016
They did an excellent job! Chris's son came out. They were punctual, professional and kind. There were no hidden fees or surprises. The finished project looks great!
Highly recommended!
Highly recommended!
Margaret D.
Jun 2016
The carpet in this area had been cleaned, but not professionally. Too much detergent was used and so after a week or two the carpet looked very dirty again. Actually, they looked so soiled that I thought all this carpet had been ruined, but I thought it was worth giving a professional carpet cleaner a try to see if the carpet could be restored. I contacted Norm's Carpet Cleaning and they came in and looked over the area to be cleaned, gave me an estimate, and proceeded to clean the carpets. They did a great job. All the carpeting looks marvelous. I am so pleased with their work. Very professional. I would definitely recommend them and would use them again in the future.
Kris P.
May 2016
Great cleaning, friendly and professional techs. Costs more but worth it for the better cleaning and no "up selling pitch". The price listed below is based on two levels of carpeted floors and two flights of stairs Plus numerous large area carpets.
RICHARD M.
Sep 2015
Norm's sent someone out to give us an estimate, and they did a great job of explaining the process. The guys that came to clean the carpets were on-time, professional, and explained the entire process. They moved all the furniture, and put it up on small blocks to protect it and the carpets. Strangely enough we had a hot-water heater fail on us the night before, so an area of our carpet in the basement was soaking wet. They were able to suck up a lot of the water for us and suggested ways to make sure it dried completely.
We were not there when they performed the work, but they did a great job and when we returned home our carpets were clean, and the grout looked pretty good. We weren't expecting miracles on the grout, but overall, it turned out better than we expected.
We were not there when they performed the work, but they did a great job and when we returned home our carpets were clean, and the grout looked pretty good. We weren't expecting miracles on the grout, but overall, it turned out better than we expected.
Holly M.
Feb 2015
unknown
Edward K.
Feb 2015
Norm's is great. This is the second time I have used them for area rug cleaning. Both experiences exceed expectations. The first time we were in the middle of a remodel and the project got behind. I did not want my clean rugs coming back to a filthy house. When I called they were very understanding and kept my area rugs clean and safe until I was ready to take them back. The second time they were right on time, called before they arrived for both the pickup and delivery and were quick and friendly. Most importantly, my rugs always come back looking new and fresh! Oh, and did I mention this last time was right before the holidays - they said a week and I got it back in just a few days. Awesome.
Sue H.
Feb 2015
They showed up when they said they would; the 2 young men were courteous and let me know exactly what they would do. They were respectful of my home. They worked efficiently and the cleaning was done very well.
Suz A.
Dec 2014
It went great from initial quote/contact via email. The initial contact of price estimate was fast, and the next contact with how to prepare and confirmation of arrival time was great. Great follow up when I didn't receive something, the follow up ensured I did (when I dropped the ball). The estimate of price was on target when they arrived - no games, no up sell, no additional add on cost. In fact, price was better than I expected, due to Angieslist member discount.
They called about 20 minutes before they arrived, showed up on time. Waited at front door until I invited them in (very polite/courteous). Actual quote at time of service/arrival was fast and efficient and again a very fair price. The work was done efficiently, and the carpeting looks great/work was fantastic. Michael and Matt were very personable/friendly. They worked hard and efficiently, but able to take a moment and chat to make me feel at ease. I felt at ease to ask questions, etc. They take cash, check or credit card, and if you use credit card, they send you an email receipt right away if you want for both service and payment. This was a great experience - and I am a tough customer, but I don't have a single bad thing to say! Use these guys! Thanks Michael and Matt!
They called about 20 minutes before they arrived, showed up on time. Waited at front door until I invited them in (very polite/courteous). Actual quote at time of service/arrival was fast and efficient and again a very fair price. The work was done efficiently, and the carpeting looks great/work was fantastic. Michael and Matt were very personable/friendly. They worked hard and efficiently, but able to take a moment and chat to make me feel at ease. I felt at ease to ask questions, etc. They take cash, check or credit card, and if you use credit card, they send you an email receipt right away if you want for both service and payment. This was a great experience - and I am a tough customer, but I don't have a single bad thing to say! Use these guys! Thanks Michael and Matt!
Krista D.
Oct 2014
the job i contracted for included the carpet and floor cleaning AND carpet stretching. i was told by the owner,chris newman, the wrinkles in the carpets would look worse after the cleaning so for $300 additional he would personally return 1 week after the cleaning to stretch the carpets. after 4 phone calls and 4 weeks i have not so much as received the courtesy of a return call. with my 4th and last last phone call the receptionist apologized profusely and said she would give chris the message personally as well as mark the message URGENT. needless to say this didn't make any difference. i was advised by chris to leave everything off of the carpet areas so after nearly a month of having my home in disorder i have put things back realizing he has no intention of returning my calls or completing the job. while a decent cleaning job was performed i would not recommend or ever consider using norm's carpet cleaning again. it is a shame that i personally knew norm sr and norm jr whose reputations with carpet cleaning were impeccable. the fact that chris newman continues in business using their business name and offering such shoddy service is a shame.
Brian A.
Jun 2014
unknown
Tina M.
Jun 2014
I was able to get an appointment quickly as requested. They arrived on time, were professional and polite. They measured and gave me the price, which was slightly below the quote. They were respectful of my furniture and belongings. The carpet looks beautiful! I will definitely use them again.
Leverett S.
May 2014
Awesome is the only word to describe the experience. My carpets have never looked better. It is as if they rolled back the clock to when the carpets were newly installed 9 years ago! I called on 5/19 for the appointment and the team was there the next day. This is a family run business and their knowledge, professionalism, courtesy and service blows away the competition. Those big name national providers always try to up-sell, don't care about the service and have technicians who have no pride in their work. This is NOT what you'll get from Norm's. From Norm's you will deal with people who are passionate about what they do, care about their customer and provide a high quality service which is inclusive of everything for a reasonable price. When Norm's provides a price that's the cost, period, end of story. Other companies charge you for add-ons that should be part of the price. Norm's is not the least expensive carpet cleaning company but they are also far from the highest priced company. Simply put, if you want to work with great people, who do a great job for a fair price, call Norm's. The only people touching the rugs in my house from here on out will be from Norm's Carpet Cleaning.
Therese B.
May 2014
unknown
Licensing
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FAQ
Norm's Carpet Cleaning is currently rated 4.8 overall out of 5.
Norm's Carpet Cleaning accepts the following forms of payment: CreditCard
Yes, Norm's Carpet Cleaning offers free project estimates.
No, Norm's Carpet Cleaning does not offer eco-friendly accreditations.
No, Norm's Carpet Cleaning does not offer a senior discount.
No, Norm's Carpet Cleaning does not offer emergency services.
No, Norm's Carpet Cleaning does not offer warranties.