Founded 1978 • With Angi since August 2001
Service Provider Response
It’s unfortunate that Mr. [Member Name Removed] isn’t happy with the way the project turned out. We stand by our work and our contract clearly state what will be done and what to expect. In regards to our demanding payment, our contract clearly states that the balance was due upon completion - not the next day or the next week after returning from a trip.Service Provider Response
The estimate was given in a timely manner. Unfortunately, customer was not interested in doing the extensive work that was needed.Service Provider Response
Thank you for your great review!Service Provider Response
Our contracts clearly state that if unknown conditions are discovered (as was the case with this customer), SGWP/Ram Jack Illinois reserves the right to cancel contract, restore the job site and refund the deposit less any our of pocket expense SGWP/Ram Jack Illinois incurs. We refunded 100% of deposit.Service Provider Response
Thank you for the great review! We appreciate your business.Service Provider Response
Member paid $250 for a pre purchase inspection, this is industry standard. THIS WAS REFUNDED. Member provided engineering of what he wanted done - work could not be done as engineered, there was no way to stabilize the structure as engineered. Member needs to get a properly designed solution. Though the $250 pre-purchase inspection is NOT REFUNDABLE, we, as a good will gesture, returned it to the member.Service Provider Response
Thanks - we appreciate your positive review!Service Provider Response
I don't believe we ever did work for you. We had an appointment for a consultant to assess your water issued set for 6/17/13 but you cancelled it. Please remove this incorrect review.Service Provider Response
We are sorry the customer isn’t completely satisfied with our service. However, our contracts are clearly written and include a customer preparation sheet which alerts customers to the fact that waterproofing work can in fact be considered major construction on a home. We ask customers to cover items with plastic, to prepare for dust, remove stairs and landings in work areas and remove drywall or paneling on walls in certain cases. The photos taken on the job show the area was not prepped correctly. Our foreman did try to protect the area. The photos sent to us by the customer show very minor nicks in the drywall which could have been touched up, and in my opinion, certainly did not require repainting the entire room. As a gesture of good faith we did offer to split the cost with the customer. Customer agreed to this settlement and cashed our check. It’s a shame when unscrupulous consumers try to hold hard working people hostage to gain monetarily and then proceed to bash those same hard working people with negative unjustified complaints. Respectfully Robert Shipyor Director of sales /marketingService Provider Response
We’re not sure what the issue is. We saw the customer on 8-26-13 gave him a proposal at that time. Did not hear back from him until November when he asked us to revisit him. At which time he informed us he wanted a different way of repairing the issues. He was unwilling to spend the money needed to repair his home. With the Thanksgiving holiday and needing to check with management for a different repair process we had a 2nd proposal within 2.5 weeks. We did not hear back from the customer until his report to Angie’s. What’s most confusing is the customer stated the work was done in October. We saw him the 2nd time in mid-November, offered his 2nd proposal on December 2nd and is reporting negatively in February? WHY?Service Provider Response
We are thrilled you were happy with our work! Thank you for taking the time to post.Service Provider Response
Thank you for the post! We are glad that you were completely satisfied with you experience.Service Provider Response
Thank you for your post. We are glad our sales staff and crew impressed you.Service Provider Response
Thanks for your post. We aren't sure why we didn't get the original email messages that were sent through Angie's List - I have reached out to support for help on that. Glad you will use us in the future!Service Provider Response
I hope you choose to go with us when you decide to have the work done.Service Provider Response
Thank you for your positive feedback. Please contact us if you decide to have any of the work done!Service Provider Response
Thank you for the positive review! We are glad you chose Safeguard Waterproofing - Ram Jack.Service Provider Response
On the day of our most recent natural disaster to hit the Chicaogland area, the same day that our Governor declared a state of emergency, a day we received well over 500 phone calls and E-mails for help, we disappointingly received a complaint to the Better Business Bureau, one that we have proudly been complaint free for four years. This is something we take extremely seriously and strive to receive this award each year. We received a call from the member, stating he was concerned about the pump that we installed. We elected to move this homeowner to a priority status and sent a crew out immediately. When we arrived we offered assistance in pumping out flood water from their basement (a service we do not offer) so that we could assess the situation and honor our warranty, which is to fix system failure if any. We found our system was trying to keep up with the massive flood water but understandably under these extreme conditions was struggling to do so. The homeowner requested compensation for lost time of work and items in the basement, our warranty clearly states on our contract we are only liable to fix system a failure, this is an issue the homeowner needs to direct to their home owners insurance or FEMA. As a jester of good faith we replaced the main pump with a new upgraded model just introduced to us by our manufacturer, have waived the cost of the pump, labor and as well as any service fees that would have been charged for the emergency service performed on a system in working order. We do find it unprofessional and unfair for complaints to be written all over the internet before trying to discuss any issues with our company management, last week was a very long week as we tried to keep up with the desperate calls for support, our crew and staff had unbelievable workloads and hours trying to service everybody that needed our help. If an open line of communication had been attempted we would have made sure we would have worked with the customer to make them satisfied, unless it was something outside of our contract, which is what this complaint was about from the homeowner. Sincerely Robert Shipyor Director of Sales/MarketingService Provider Response
Thank you for taking the time to write a report. We are thrilled that you are pleased with our service!Service Provider Response
We are glad that you are happy with our work. Thank you for taking the time to post this great review!Service Provider Response
I'm glad that your experience with us was exceptional. Thank you for taking the time to write a great review!Angi Certified
For the past 15 years Chicago Carpet Care have been serving customers in the Chicago area and throughout this time it is that commitment that made us grow and succeed. And seeing as most of our carpet cleaning Chicago business comes from our clients referrals we understand how important it is to keep our high standards of both the quality of our work and courtesy of our technicians. So if your carpets or upholstery are in need of some freshening up, give us a call to our toll free number at (888) 449 3227 and let us prove to you why we consider ourselves the best out there. You have nothing to lose, our consultation meetings are free of charge, and I am sure you will find the rates we offer very affordable considering the great value we offer in return. Award winning.
Angi Certified
Award winning service is just a phone call away! J&S Plumbing is available by phone 24/7/365. You will always speak to a live person to provide excellent service for your plumbing needs. Just dial P L U M B E R (758-6237) from any Chicagoland area code: 312, 630, 708, 773 or 847. NO extra charge for nights, weekends, or holidays. J&S Plumbing is an licensed, bonded and insured plumbing contractor servicing the Chicago-land area since 1991. We provide a professional staff, licensed plumbers, rapid response time, technical skill & superior workmanship. We service a diverse customer base including hotels, hospitals, restaurants, apartment complexes, industrial facilities & property management firms. We also offer a wide variety of services ranging from residential and commercial emergency service plumbing, to full sewer & water service repair & replacement (including hydro jetting). No job is too big or too small. Take a look at our website http://jsplumbing.net for additional company information.
Angi Certified
G. Angel Sewer Service is family owned and operated since 1964. We provide professional, expert, and friendly sewer service for your home. No job is too big, or too small. Call us today for a free estimate! Servicing the greater Chicagoland area for over 55 years. our mission statement is Value driven through fair and reasonable pricing, quality workmanship and peace of mind warranties. We pride ourselves on the name of Angel. We are not a Spanish speaking company.