A DAY AND NIGHT CARPET & UPHOLSTERY CLEANING

Not well. Do not use this carpet cleaning service. I scheduled a routine carpet cleaning for our basement carpet and stairs. There was no particular reason for the cleaning other than it had been two years since we had the space cleaned. A Day and Night sent two workers out to clean our carpeting and upstairs sofa. The workers left the basement carpet and stairs soaking wet. Although the area seemed wetter than I would have expected, I assumed that the workers knew what they were doing and that the carpeting would dry without leaving any odors. This was not the case. It took days for the carpet to dry and a strong, unpleasant, mildew odor remained. I decided to open the basement windows and give the area some time for the odor to dissipate. When this did not happen, I called A Day and Night to complain. They immediately scheduled a second crew to come out, who again soaked the carpeting, but did not remove the odor. I called again and spoke with a supervisor, who sent a third person out. This employee used a sensor to check for moisture under the carpet and got a positive reading in several areas, including the top of the basement stairs. He spent several hours cleaning and injecting an anti-mildew agent into the carpet. After he left, I spoke with the supervisor, whom I believer was named Vincent, and explained that the carpeting was again left wet and that I did not expect improved results. I suggested that at the very least, the cost to have the carpet cleaned should be refunded to me, given the time lost by having multiple cleaning crews come to my home. He refused to give a refund and suggested that I had lied about the odor being caused by his employees leaving the carpet soaked on two occasions. He suggested that I had a leak in the basement that had caused the issue, which is not the case. We have never had water in this basement and, in fact, the worst odor is at the very top of the stairs, where there could be no source for a water leak. I explained this and the fact that the entire area under the stairs and the ceiling above the stairs was completely dry. Still, he insisted that I was not being truthful and that his employees had not caused the problem. He claimed A Night and Day had never had a complaint of this sort from any customer, which is not true. A quick search on Angie's List showed another complaint of employees leaving a customer's sofa soaked and causing odor. As I expected, the third visit did nothing to abate the mildew odor. There was NOTHING wrong with our carpeting before A Night and Day came out to clean. Now, I have realized that the only solution is to replace our basement carpeting, which is going to cost thousands of dollars. This carpeting is maybe five/six years old and would have had many more years of use had we not called this service. Instead, we have a permanent mildew smell in our basement, which was not there before A Night and Day visited. Moreover, this company seems to engage in questionable business practices. During the first visit, the workers who arrived to clean one sofa and the basement carpeting offered to clean a second sofa in the basement if I paid cash for the service. When I told the supervisor this had happened, he told me employees are encouraged to provide additional cleaning for cash payment so that the business can save money on taxes. I would not use this service again and would not encourage anyone else to either.

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It went fine

The company came to clean my couch, my chair, my bedroom carpet and my daughter's bedroom carpet. There are FIVE main issues. 1. The company needed to return THREE times to clean the couch. After the first visit the couch was still dirty with spots. (One of which I know was not there before they started.) After the THIRD attempt at cleaning, the material on the couch is damaged and has many wrinkles and creases. This buckling of fabric was NOT present before. My housekeeper and I both mentioned to the tech after the third attempt that the couch seemed very wet. He said it would dry fine. 2. After first attempt Chair still dirty with many spots. They had to come back and redo. 3. Carpets still extremely wet 17 hrs after job finished. No coasters put underneath bedroom chaise with divot marks now in Carpet. There was Brown discoloration to edge of carpet when it finally dried. This was fixed when they came back a second time. 4. Wool Berber in my daughters room appears to be ruined. ( Worker said although carpet was CLEAN when they went in, a black spot appeared while cleaning?) The fibers in the middle of the room are frayed and damaged from rubbing. That is totally unacceptable. There is a white spot from stain remover residue around the rubbed area. They came back to fix that- HOWEVER, the white spot and frayed fibers in the middle of the room and still there. 5. On the first visit the company did not put a cover under their equipment on my hardwood floor. This caused a dulling of the finish. . When they came back I showed the tech. He agree it was the cause of dullness to the floor, and told me to by a product called resolve to treat the floor?! I didn't CAUSE the problem, I shouldn't be fixing it myself!! This company has certainly tried to help as they have come out multiple times to try to resolve the concerns. However, the fact that there is now water damage on the couch and the fibers on the carpet are ruined, and my wood floor has dull spots is unacceptable. This has not been done to my satisfaction.

It went very well, 2 gentlemen came and went right to work.

It was a trial. It worked out in the end, but it was a tough one. We set up a date for them to come and clean. Actually, they were doing four rooms and a hallway, which equals five and then I also had them do steps, a love seat, a chair and an ottoman. So I was going to have a whole bunch of stuff done. I had it scheduled a little further out than when I made the call and used my credit card. The reason I did it a little far out was because we were going to be gone. So I figured, "This is perfect. We'll do it the day before we leave, then it has all the time to dry." They called up, the night before and said that the guy's whatever equipment he had in the truck wasn't working, so he couldn't do it and we needed to reschedule. I was a little upset, but that's life. So we rescheduled it a little bit later. He was to come on 12th of August and then he was to come on the 19th. So he got here on the 19th and he set everything up and his machine thing didn't work. So now I'm going a little nuts because I rearranged furniture, moved things out of rooms and done all kinds of things and I had company coming on Monday. So they told me they could do this on Sunday. I'm like, "No, Sunday is not going to work because it's not going to be dry enough to put things back, I have people coming in the morning, I'm serving them a meal. This is like nuts." So, I called back, after they sort of had me scheduled for Sunday and I said, "I can't do it on Sunday. It has to be Saturday." So, they called back and they were able to have one of the technicians, Vincente, come out on Saturday. I would use Vincente again, he was fabulous. But to get this done was a little bit harder than I had hoped. I realize that having somebody's machinery break is something that doesn't happen everyday. I'm just thankful that they could get somebody to do it on the Saturday. I'm not a young young person, so it's not like I could whip everything back. It took a lot out of me to move things around and get things exactly the way I wanted so they wouldn't have a lot of work to do. I'm just thankful that they were able to come on Saturday. I had to change some of my plans, but it was the only way this was going to work. Although, Vincente didn't quite get there when he said he was going to, he did a great job. Vincente did an excellent job, after someone finally got here. It was the third try. They didn't come the first time, they couldn't work it on the second time and here we have it on the third time. For the person who came, I will give an A minus. I incurred additional charges because I had them do more work and I was notified ahead of time that it would cost more money for the different things I said I wanted. It was not a surprise. I added more to the $129. I would probably call them again only if Vincente could come. The prices that they charged were absolutely within a reasonable amount for extra. When you have extra things done, other than the five rooms, you're going to pay for it. For $129, I thought I got a good deal, it was a struggle to get it done.

Great. Removed many large spots.

Did a nice job. Would use tthem again.

No show, I will never use them.

No show, they could not come when we wanted them

The people on the phone were friendly and I made an appointment and waited 2 weeks for the day. On the day in question a truck showed up that said "Rush Carpet Cleaning".. .probably the first bad sign. After measuring, they started setting up and opened the door and left it open for the hose and my two black labs bolted. I was of course alarmed and he very cooly said, "well we had to get the hose inside", with zero regard or the fact that my dogs had bolted down the street and could get hurt. I was trying to get in my car to get them and he started pushing paper work at me telling me I needed to sign to authorize the work and the additional $30 for extra square footage! YES!! Missing dogs for which he was at fault, was superseded in his mind by his paper work!! I was indeed rude at that moment and told him that I had no $%$ing time for paper work when my dogs were missing and were my immediate priority. They could get hit by a car. It took me 7 minutes or so to get them and when I return, he wanted to give me a speech for using foul language! No apology, no sorry I caused such stress, sorry your dogs could have gotten hit by a car....oh no, his feelings were hurt because I used a swear word. I explained to him that is was simply unacceptable for him to focus on paper work, for $30 no less when he had endangered the life of my dog. I also explained that one of my dogs had knee surgery to the tune of $4500 and could not be allowed to go running as she may re-injure herself. He didn't seem to care and said he was just going to leave as he could not seem to work together. Angie's list refunded my money immediately and I was able to get someone else to do it. But I simply can't imagine anyone in the service industry having such horrible disregard for homes, owners and pets when they are working in homes daily.

After purchasing the Special Offer, you are led through steps requesting your preferred service dates and times. You are then able to provide an additional detailed remark. I learned AFTER THE FACT that the calendar you select dates from does not reflect actual available service dates/times. I placed online order on 5/3 and no one followed up with me via any method to alert me that my requested dates were not available. After not hearing from them, I reached out to them to see which of the dates I selected they were coming. They said they were not available for over two weeks after my chosen dates. There was no offer of apology, refund or other remedy. This appears to be a vendor that works to please themselves and their customers.

It went pretty good. They could have more-or-less finished up on time and they could have gotten here a little earlier. It was fair-priced.

They were good service I just don't want to use them again, I was looking for another type of system for them to clean but they were ok.

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Peter was professional from the time he entered our home from the time that he left.  He worked diligently with a large hand machine to remove many stains that we had on our carpet.  There was one stain, in our dining room, that another company was unable to remove last year, but he did so effortlessly.  I would recommend A Day and a Night Carpet Cleaning for my family and friends.  My house looks and smells better since the cleaning.

Our cleaning was scheduled for 8:00 AM. He showed up at noon. Once here he did an excellent job of cleaning the carpet but to get the advertised price of 5 rooms for $129.00 you would have to have very small rooms. Also, hallways are not included and stairs are extra but they did tell me about the stairs before coming out. The final price was $298.00 or $169.00 above the advertised special. That said, they did do an excellent job of cleaning the carpet.

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