"Professional, reliable with a strong emphasis on fireplace safety."

"Great! The two guys showed up right on time, were polite and efficient. They also recommended ways for me to increase the look and functions of our gas fireplaces. We’ll work with them again in the future"

"The chimney project went smoothly. The result of the initial work on the fireplace was less satisfying. Richard Olsen, the owner, agreed with me and had the work redone. He made sure that the end result was something that we both were happy with. I was impressed by his professionalism and the pride he took in the work done by his company. I will not hesitate to hire him again or to recommend him."

"Absolutely outstanding.  If there were something higher than an A, they'd get it.  I have an old house, and the ash pit for our fireplace had not been emptied in many years--maybe never.  I had another highly rated Angie's List company look at it last year, and they told me they couldn't possibly clean out the ash pit without me spending a lot of money ($1500 or more) due to the heavy and wet state of the ash (old, leaky basement) and the need for extensive brick repairs and replacement of the ash pit door.  A Chimney USA did the whole thing for $380."

"We are so pleased to have use of our fireplace again without worrying anymore about smoke migrating to the basement fireplace. German assessed the situation and installed a liner, new damper and sealed the caps on both fireplaces. He also noticed an issue with our water heater flue and installed a new liner and improved the venting situation in the basement. All this, for less than others quoted for just the main fireplace! And done on time, with thorough clean up, and before the holidays too! You are making the right choice if you choose GPR."

"Bryan from Pratt's was great to work with. We had not used and of our fireplaces since we bought the house a few years ago. Two of them had old gas logs and the third had never been used since the house was built. I initially called Pratt's to inspect the chimneys and to discuss options on converting one from gas logs back to wood burning and another to have some sort of updated gas option put in. Upon inspection Bryan noted that all three had damage and it would not be safe to use without repairing them. He also determined none of them needed sweeping and that in fact the one in the basement had never been used. However, this one was not capped properly so the flue had accumulate some rust over the years. He showed me live video of the inside of the chimneys to show me the damage to them and why they were not safe to use as is. He proposed options on installing a gas insert in one, relining the one we wanted to burn wood in again and replacing the flue for the one in the basement. While we selected the options we wanted for the gas insert Bryan was very responsive and took the time answer all of our questions. When it came time to do the install Bryan ran into a couple of the issues with the gas insert installation. The backing for the insert was wrong for the manufacturer but Brian was able to track a proper one down so we didn't have to wait for the correct one to be sent by the manufacturer. The other issue was related to the existing gas line into the fireplace. It stuck out slightly too far for the insert to be centered properly and the line was completely cemented into the wall so it could not be adjusted. Brian went out of his way to talk to his contacts including the manufacturer on options that could be taken to slightly and safely modify the outside of the gas insert to be able to center it. Due to his efforts they were able to properly center the insert. The insert looks and works great. The new flues and caps also look great. Definitely recommend Pratt's Chimney service."

"We woke up to a terrible stench coming out of our fireplace. We knew whatever it was wasn't going to be pretty. We needed help fast. Gem was the first company to answer our call. They sent out Vincent within hours, and he found the culprits-dead squirrels who had gotten trapped in the chimney. Vincent removed them and disinfected the fireplace. Then he inspected both of the chimneys on our 100+ year old house. He showed my husband the camera pics. We needed a new cap on the fireplace chimney and repairs on both chimneys. He came back and fixed everything a week later when the cap came back. Vincent gets 5 stars. I would use them again. The only issue I had was with GEM phone customer service. They had a problem (on their end, not ours) with one of the checks and tried to pressure me into using Zelle. I would have preferred putting it on a credit card, but they don't take them. Credit cards and checks give customers consumer protections."

"I was very empressed with the technician and how would not give up and got my fireplace working again"

"Rob and his crew did a great job.. outside tuck pointing, crack repair, new damper, holes filled. Inside new mortar, smoke chamber fire proofed, new ceramic logs, silica, gas line. Showed us how to operate the new damper and light the fireplace. Perfect job."

"Franco’s Fireplaces were professional, responsive and economical. They did a quality job at a great price."