"When temperatures dropped to -50 with wind chill, the pipes to our basement bathroom sink froze. And as soon as everything began to thaw, (on Friday night) we found that we had a ruptured hot water pipe. Water was shooting out of the wall all over the bathroom. When it became clear that our usual plumber wasn't going to show up on Saturday, I frantically called half-a-dozen plumbers from Angie's List. Only Charlie got back to me and agreed to show up after his next job. On a day that he was clearly being overwhelmed with calls from all over the city, Charlie kept his word and showed up with his partner Dimitri. They quickly figured out there were no other leaks and repaired the pipe. On top of it, Charlie spotted two other unrelated plumbing issues in our HVAC room. They were minor now but could have turned into bigger problems down the road. His thoroughness and attention to detail allowed him to spot these hidden problems and save us headaches down the road. We had our water working in under an hour (on a Saturday evening!) and he charged a very fair price given the demands upon his time. He left our house at 5pm, his phone blowing up from other customers. I asked if he was going to have an end to the day soon, but he said he still had hours to go...he had promised other worried homeowners that he would help them today. THAT's the kind of dedication I want from my plumber. Call Charlie with confidence."

"It went very well, from picking up the new toilet, to installing the new toilet to hauling away the old toilent"

"12-18-24. Great service work by Dave and Mike (?). Friendly professional guys. Knowledgeable of repairs needed. Installed new faucet in main bathroom; power-rodded slow water drain in bathtub; replaced pvc P-trap and angle stops piping underneath bathroom sink that was corroded and leaking. Neat and tidy cleanup afterwards. Average pricing. Great job! Will use this service company again."

"Our project which was rather complicated went very well. We wanted to move an existing basement window opening and install an egress window. The sales rep, Craig, was responsive and respectful. The crew worked quickly and professionally. But it was Stoyan who was the expert and who really helped us through the multiple steps of this project with a sense of urgency to take advantage of the good weather in December. They know what they are doing. Great experience and we would use them again!"

"The team did what I needed, a kitchen faucet installation and repair of leaky supply lines. Perfect job, clean, very detail oriented. Timely. Will definitely book another plumbing job with them."

"We are new homeowners and had a hole in our septic tank made of concrete block, which was sending wastewater into the foundation/basement of the home. It was my first time using Angie's List, and I would recommend Illinois Sewer and Drain to anyone. Joe and his team of experts solved our issue immediately at an affordable price. They even went above and beyond to install a sump pump in our basement to help with the rain water. Quality work!!"

"Eddie was awesome! He removed the clog in my bathtub drain within 15 minutes of his arrival. He was prompt, courteous, friendly and professional."

"Terrence Spranger was my plumber. His quote was fair. He was on time to the job. He replaced my hot water tank and shut off valve. He suggested placing a tray under the tank that has a drain hose just in case the new tank eventually leaks then it won’t run all over my basement. He had the model and serial numbers added to my receipt for insurance purposes. He was very personable and put the customer first. He went beyond what was expected of him to do. Thank you"

"My situation was particularly difficult, with my drain clean out being in my crawlspace in a cramped spot. Bob really impressed me with his ingenuity, and more importantly his confidence in how to best do the job. Bob and Kevin got my main sewer line cleared and everything cleaned up in 2 hours. I highly recommend R.A. Mechanical."

"Maggie is the Best! She got us a tech to fix our drain and replace our broken toilet ."