Get matched with top security door installation pros in Batavia, IL

"Home security has never been my favourite topics, at first a bit confusing there's network apps, motion sensors and connected door alarms all of which seem to work flawlessly together. We called two places ADT Authorized Dealer - Safe Haven and New Security INC. Bill Wood from ADT Authorized Dealer approached us in August 2019 after buying new house. Many of us have had that one teacher who makes it all click together they are often energetic and fun seemingly always at the top of their game. Bill's smile, genuine personality and willingness to teach difficult subjects to us made him the clear choice a 2nd time this summer when we installed ADT. We feel great knowing who to call and who to let in our house when we needed them. Communicating via text message and follow ups afterwards were "Better than Expected"! Thank You ADT Authorized Dealer - Safe Haven."

"We didn’t realize how many items could be integrated into our ADT security system. But after speaking with the helpful representative on the phone for about 10 minutes, we decided to go forward with their full home automation package. Not only are the doors and windows secure, but we can control lights, the thermostat, and the garage door."

"I am so very pleased with my new dog gates. They are custom made to go across every doorway to contain my dogs. To me the gates are a work of art and beauty. I canâ t wait to show all my dog owner friends. Thank you Dave."

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What exactly should I say about myself?

"Garage door spring broken and opener stopped working. Called office, they where responsive and came out the next day. Repair man was polite and professional and workmanship was great. He spent approximately two hours replacing the springs and gears in the opener. When complete the price seemed high for two springs and a plastic gear replacement. The parts could not have cost that much and for two hours of labor it seemed excessive. My fault, I should have shopped and compared them to others on price before agreeing to work just to keep them honest. I felt they would be fair based on the Angie's list ratings. I am a contractor myself and $425.00 for two hour of labor, two three foot metal springs and a plastic gear are excessive. I only have one price for all customers who price me before or trust me to be fair. Good quality but get other estimates first, it is a commodity repair."

"Delivery was delayed due to credit inquiry. After the concern was raised, shipment was rushed to us. Self installation didn't go as easy. Issue was resolved over the phone. The glass break sensor was a bit sensitive to loud noise such as cabinet door closing and door sensor repeatedly falls off and had to be reattached. Notification of alarm activation was fast and made to the right contact numbers. This prevented false alarm calls to the police."

"John promptly returned my call and we set up an appointment for the next morning to have him take a look at my garage door opener which was not working correctly.  John was able to figure out immediately what was wrong and got the opener working in about 5 minutes.  Since it was such an easy fix he helped me reprogram my opener and also serviced the garage door.  He noticed that when the door was manually lifted it was quite heavy.  He asked me if I had the spring replaced recently and I said yes...about a couple of years ago.  He adjusted the spring and then oiled all the hinges.  Great job.  Highly recommend John for the great work.
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I have an infant at home and wanted to ensure that my home was protected while I was away.  I looked at various security providers and felt very comfortable with Alert Protective as a company

Overall the process was very simple - Alert?s sales rep Adam came to my home and listened to my security needs and recommended a system that keeps my family safe.  The sales rep was knowledgeable on the latest technology and provided a demo on arming and disarming the system via smartphone.    The installation crew showed up on time and was very helpful in instructing my wife and I on the functionality of the system.  I also went with Alert to monitor my home annually.  Again, it?s a painless process in signing a simple contract and providing payment. 

False alarms happen, even with us trying to be vigilant to keep them from happening (Naperville will fine you after a certain number).  Alert?s monitoring center was quick to call my cell phone as they had an alert that my alarm was triggered.  The monitoring women on the phone was friendly as I explained that I was the cause of the false alarm.  I also had an incident where I accidently triggered the silent panic button a few weeks after installation.  Alert notified the Naperville Police Department and they sent a unit to make sure we were okay.    It proved to me that their technology works quickly!

Lastly, I had Alert install some home audio equipment and had the same level of service and a great outcome.

Overall, a great customer service orientated company!

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