Facing a near-complete rebuild of our basement room (my man-cave) after some structural and waterproofing work, I wanted to find a company that served as a one-stop shop with experience in big jobs but would treat my small relatively small job as it were just as important. I needed some flooring, framing and drywall and painting. Oh, and maybe some more electrical outlets, because I'm tired of running cords all over the place for the computer, the TV, etc.? And how about running some ethernet cable, too? How about a door to separate the room from the rest of the basement so when the furnace clicks on I don't have to turn up to the TV to hear it? And maybe make it look stylish and up-to-date if we wanted to sell our home someday? All for a reasonable price? And can it be done quickly, I mean, like, fast, because all the stuff in the man-cave is making the rest of the house look cluttered, and it's driving me nuts, and we can't have that! (Oh, while you're at it, can you install a new shower backsplash in the upstairs bathroom? And tear out the old stuff? Oh, there's a sliding glass door and mirror, can you take that out?) And I didn't want the hassle of calling all around town to find people who could do what I wanted done without all the delays. I wanted the convenience of getting all the work from one place. Shrug. Not a lot to ask, right? That's right. That's pretty much the impression I got from Chuck when he came to visit. That's right, the owner of the company came to visit us in person -- TWICE. Once before the structural and waterproof company was done, and then afterward so he could get a better idea of what his crews would be facing. Now, not being an old hand when it came to home remodeling, I pretty much trusted his vision with the final product. He helped me bring out the WOW in what could be this room with some added features I didn't even think about. So Chuck just wanted to upsell me, right? I didn't feel that way. Not when he kept trying to find ways to save money AND make things look amazing. Look, you're going to find a bunch of contractors out there who can claim they can deliver your project 1) on time 2) on budget and 3) by making something unique to what you want. Pick any two, right? Not with HSP. They'll nail all three. Let's add 4) and have patience for a nervous customer who calls the poor office manager asking when the next crew is coming out before the current crew is even finished with their work. That's these folks. They listen, they work with your schedule, and they were definitely patient with me. I'm not saying your man-cave remodel from the cement block walls and slab floor to completion will take just a few weeks as mine did. But I challenge you to find another company that can get tear-down, framing, drywall, flooring (did I mention the vinyl flooring not only looks like stately wood planks and doesn't FEEL like, well, vinyl?) and electric work done as quickly. Oh, yeah, what about that door to block out the furnace roar I mentioned earlier? How about a new painted and stained barn door! That's because having an owner of the company who is just as much an artist as he is a contractor and having everything under one roof helped a LOT. What was I left with when the job was done? A blend between a tech start-up office and a sports bar. Not everything went perfectly well. The drywall crew accidentally busted open a water pipe and ruined a bunch of the ceiling drywall they'd just put in. But character isn't shown when everything goes right; it's when a disaster hits. Were there any delays in the job because of this? No. Any excuses from the crew? Absolutely not. The guys put in some extra hours to make up for the accident and kept the schedule on track. Isn't that what you'd want from a home contractor? If you've gotten this far in this review, you're probably wondering "did HSP pay this guy to make this review"? Nah, they didn't. So let me tell you why I'm writing all this: because I hope your experience in your remodeling is just as great as ours was read less
Michael F.
