Get matched with top above ground pool installation pros in Cedar Rapids, IA

"Chad and his crew were great to work with. Communication was there explained everything would recommend he installed a pool for our campground in Indianola Crows Nest Rv.."

"as advertised"

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."

"3 springs and still no pool. I wish I could give zero stars. BEYOND POOR COMMUNICATION SKILLS AND MANY EMPTY PROMISES TO OUR FAMILY AND MOST OF ALL OUR KIDS. SO MANY DAYS TAKEN OFF WORK AND WASTED.. March 2021 we put our deposit down. Randy said they would install our pool that spring. We waited patiently come July he told us they were behind in pools. We understood and waited patiently once again because things happen. 2022 spring we decided to pop in there to get an update. He told my husband you can put up the pool yourself if you want. We understood they were busy and were told to start calling him weekly. The end of June Randy came out marked our yard said beginning of July we would have our pool. June 28th permit for pool was there. We took off work 3 days and July came and gone along with no calls. Spring 2023 came and couldn't get a call answered so we went in quite upset as we have waited 2 1/2 years, with promises to our children we would have a pool the last 2 summers. Even his pool staff inside the store wasnt surprised by our story and expressed how frustrating the empty promises to many many customers is. Randy understood our frustration and set a date Wednesday June 7th 2023 our install would begin. We got up early, took off work once again to find out they pushed the date back once again. At least this time they called us. But This was the final straw. We demanded our deposit back and still haven't even gotten that. How a company that continues to stay in business with this kind of customer service boggles my brain."