Get matched with top water heater pros in Ames, IA

"Great crew, left my basement cleaner than it was, they even took an old water heater that was sitting down there free of charge."

"Needed a new water heater. They were able to diagnose, quote, and replace all before lunch Great service, product, and price!"

"Very prompt to respond, show up, submit quote and finish job. They also installed a new water heater. Very friendly and professional. Saved us money by using existing switches! Wonderful to work with and would definitely hire again and tell neighbors and friends to."

"I called on a Friday and they were able to send somebody on Monday morning. I'm not sure if it was because they contacted me through Homeadvisor or because I was hesitant to have them come out without even a ballpark price, but they waived the trip charge. I told them that I had a leaking shower faucet and expected that the cartridge just needed to be replaced. I received a phone call and text 40 minutes before the tech's arrival as promised. Jake showed up on time and offered to wear the booties everybody brings these days, but between the time he spent sitting in his van and then writing up a quote after glancing at the faucet, it was at least half an hour before I even had the quote. My choices were $412 for the cartridge or $700+ to replace at least the valve and maybe more and then repair drywall. I assume the quote was written this way to trigger the upsale, but I will be selling my home soon and the drywall that didn't even need to be removed for this repair is already being replaced as part of a separate repair project. I was surprised that he didn't bring shower cartridges on the van since it seems like a common repair, and I'd specifically told them that's what I needed. He was gone for over an hour to get one from the supply center. Once he returned, he turned off the water, then went back to the van for a bit. Once he started on the faucet, it took maybe half an hour to swap out the cartridge. When he was done, Jake had me sign a few times, then emailed me an invoice with no text describing the service performed, just the total. I told him I needed some explanation of what was done, and he re-sent it with a blurb explaining a Moen cartridge was replaced and has a one year warranty. About an hour after Jake left, I received a follow up phone call to confirm everything was completed to my satisfaction. I have no complaints about the work, everybody was pleasant enough to deal with, and I know they create their quotes straight from a pricebook, but 3 hours and $412 to complete a 30 minute repair that requires a part costing no more than $50 just seems excessive."

"Everything turned out good. They were able to get here almost immediately and take care of my issues and they took the old water heater away."

"First, this company has handled all of my heating needs/problems since 1986 when they replaced a 58 year old gravity furnace with a high efficiency forced air system. I was not always pleased with this first furnace, but the company techs always gave me good service and advice. I needed to replace this furnace due to a flooded basement that left the unit under water for 6 hours and it was 23 years old. I looked to Home Energy Center (HEC) because of the good service they had provided over the years, but it was their job to lose - I had some questions about the old furnace. I called to make an appointment for an estimate and Kevin came out on the date and time of my choosing (at that time as late as 7pm and Sat. available). Kevin knew about my old furnace and told me they had stopped installing that model a few years after my purchase - they had found something better (I believe mine was an early high efficiency model -92%), I was impressed that he didn't try to sidestep any of my criticisms and presented me with what I thought was a good heating plant. Kevin said it's normally a 2 week wait for the installation but they had a cancellation the following Monday (4 days) and if I opted for that date they would deduct $250. He already had my business so I thought this was a nice gesture. That Monday the 2 installers came at 7am sharp and got right on the job. They said it would take about 8 hours so when I came home at 330pm I was surprised to find they had finished up and left They did leave all the manuals and instructions for operation. HEC provides what they call a "happiness check" where a company rep makes a return visit to check out and familiarize the homeowner with the system. I called Joyce and set up this appointment for a week later and Steve arrived at the appointed time. He had a checklist of items to go through with me and answered all my questions. He again covered all the warranty information and said I would receive materials in the mail to apply for an energy rebate and the Federal Energy Tax Credit (2010 exp). I did get these documents as promised along with excellent instructions in dealing with them (thanks Joyce). Granted I have only had this furnace for 2 months but so far I have no complaints and the house is warm. I would certainly use HEC again and will for future service/maintenance calls."

"The workers were prompt and on time cleaned up the area after they were finished and did an excellent job. I would definitely hire this company again to do my next project."

"I called on a Friday and they were able to send somebody on Monday morning. I'm not sure if it was because they contacted me through Homeadvisor or because I was hesitant to have them come out without even a ballpark price, but they waived the trip charge. I told them that I had a leaking shower faucet and expected that the cartridge just needed to be replaced. I received a phone call and text 40 minutes before the tech's arrival as promised. Jake showed up on time and offered to wear the booties everybody brings these days, but between the time he spent sitting in his van and then writing up a quote after glancing at the faucet, it was at least half an hour before I even had the quote. My choices were $412 for the cartridge or $700+ to replace at least the valve and maybe more and then repair drywall. I assume the quote was written this way to trigger the upsale, but I will be selling my home soon and the drywall that didn't even need to be removed for this repair is already being replaced as part of a separate repair project. I was surprised that he didn't bring shower cartridges on the van since it seems like a common repair, and I'd specifically told them that's what I needed. He was gone for over an hour to get one from the supply center. Once he returned, he turned off the water, then went back to the van for a bit. Once he started on the faucet, it took maybe half an hour to swap out the cartridge. When he was done, Jake had me sign a few times, then emailed me an invoice with no text describing the service performed, just the total. I told him I needed some explanation of what was done, and he re-sent it with a blurb explaining a Moen cartridge was replaced and has a one year warranty. About an hour after Jake left, I received a follow up phone call to confirm everything was completed to my satisfaction. I have no complaints about the work, everybody was pleasant enough to deal with, and I know they create their quotes straight from a pricebook, but 3 hours and $412 to complete a 30 minute repair that requires a part costing no more than $50 just seems excessive."

"Very professional and straight forward. Extremely conscientious about situation and did a great job. Showed up when he said, cleaned area he was working in and fixed the problem - replaced the water heater in a timely fashion."

"According to the website, the person we met with is a "Foundation Expert."  Per his advice, we needed about $8000 in beams because the cement blocks showed bowing/cracking.  This house is only 650 sq feet and built in the 1950s.  He basically implied that the walls had extensive damage and the house would never sell unless we put beams up.  He deemed the repairs done by a previous homeowner as very bad and said they needed to be fixed immediately.  The waterproofing system was an additional $3500.
The whole thing seemed more like a sales pitch using the fear factor of a bad foundation.  And, I was put off by the "buy now" price difference.  They would give me a "realtor discount" if I agreed to do the work and pay the deposit right away.  Like I'd ever spend $12K without getting other bids and researching the heck out of it.
We decided to hire a structural engineer that wasn't trying to sell us something to inspect the basement and foundation.  Paying the engineer a couple hundred bucks was worth every penny.  After a full inspection, his professional opinion was that there were no structural issues.  The engineer report states that while the repairs made by the previous homeowner made were "unsightly" they are effective.  Meaning - the method they used was ugly, but the support it provided was effective and adding additional beams was unnecessary. 
I would highly, highly recommend getting a structural engineer before hiring any company to basement repairs.  It saved us about $8000.
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