Premier Plumbing, Inc.

"Thank you for choosing Premier, we greatly appreciate your business!"

"Thank you for your continual interest in Premier, we greatly appreciate your business!"

"For as long as we've been in business, a bathroom remodel has never taken us eight months from start to finish. Whether the project is small or is a multi-million dollar project, we do it right and in record time. The deal with remodeling projects is that it is often on the customers time. The only time a project takes remotely any time what so ever is due to things out of our control. Some times customers decide to frame up walls themselves. Some work at their own pace. We encourage customers to get their hands dirty and are more than welcome to the idea of them being part of their project, especially if their skilled in a trade or have passion. With us, we give our customers the flexibility to do as much or as little as they're willing to do. We encourage our customers to do what they know how to do and often guide them in the right direction if they feel they want to push their so called limits/experience on a project. We want the customer to feel comfortable and confident about the process. In the end we want the customer to be happy with the end result. We use subcontractors who are all bonded, insured and licensed in the trades that they work in. While we can do a project from start to finish, we leave the drywall and tiling to the experts that do it day in and day out. Most companies we deal with have been in business for decades and there's a reason for that. The drywall company is a multi-generation company that we have used. We have never heard anything negative about them. Throughout this entire project, we heard absolutely zero issues about them from the customer. We have pictures of everything and we're always willing to address any issues that you may have. None of the work that was done had to be redone. There was a minor issue with the tile, which was addressed. Finished off with a tile transition piece. After the tile installation the customer wasn't 100% satisfied with the results. While this isn't solely on us, the tile company was more than willing to come back to take a look at it and go over any concerns that she had. Throughout the project the customer has been unresponsive, especially towards the end. Multiple employees from our company as well as the tile company have made an exhausting amount of attempts to get a hold of the customer without response. Phone calls have been made with voicemails left as well as plenty of emails without response. When the customer finally responded, she claims we never communicated with her. Yet, we have a call trail from our company as well as communication history from our tile company on what days and times they made an attempt to schedule to come take a look at the issue she had. Her response was, "...he knows where we live..." So in the customers opinion, we're suppose to not call or email her but just show up unannounced. We schedule everything and if we cannot get a hold of you then there's no way to know when you're ready or available. We have crews that strictly do plumbing remodels day in and day out. We care about every single customer and even though our schedules get filled up quickly, we always make it work and would of squeezed you in for a time that worked for you. I'm not sure how you came to the conclusion you did after how everything concluded. We strive for satisfaction and we've been in communication throughout. We buttoned up on the issue that you had. Price has never changed and has been the same before the project started as displayed on the contract."

"Thank you for your repeat business and for taking the time to review. We appreciate it!"