First, Schaal really needs to add "plumbing" to their catchy commercial jingle because whenever I'd tell someone who I'd called to come and fix my leaky toilet they'd say "They do plumbing too?" Yes, they do. Second, I have to mention Deb, who answered the phone when I called to schedule my appointment, has to be one of the best customer-service people I've dealt with. She was extremely friendly and helpful, so compliments to her.    The reason for my call was a toilet leaking into my basement when flushed. Also had the valve replaced as it sprayed water when flushed. Plumber arrived on time (a bit early even), explained what was possible that he might uncover (my house was built in 1940 so I knew other problems could be uncovered) and got the work completed in under an hour. Luckily he didn't uncover anything more than the basics - wax ring replacement, flapper/valve replacement. The price for the work done seemed reasonable I suppose, but that's one of those things I'm never sure of. When your toilet is leaking into your basement you don't want to get a bunch of estimates, you just want it fixed so you get the first people available out. Overall completely satisfied with the work and would certainly use Schaal again in the future.

Technician arrived on time, was knowledgable, worked efficiently and was congenial. I am quite pleased

He changed the capacitors outside and inside. Didn't show me the invoice. Didn't make sure the air conditioning would run for a short period of time

I contacted Schaal through Angie’s List Monday morning. By Monday afternoon I visited with Jeff Backous of Schaal and by Tuesday morning Todd and Michael were here installing the system. All 3 Schaal employees are stellar: outstanding work ethic and very professional. They walked me through all of the decision making and the bells and whistles of the project. I made a great choice to use Schaal.

Very well. The two service men were very polite and professional.

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Better than I expected. I paid more than I planned, but finance options that were presented were acceptable and the whole installation was done in a congenial and professional manner.

They are the best! On time, finished on time. Spent a lot of time with me.

The technician spent nearly two hours cleaning and servicing our air conditioner. We had a Groupon for this, reducing the price considerably, but the technician gave us the same level of service he would have if we had paid full price. He explained everything he did and advised us on the condition of our system, showing us where parts were failing. Because of the age of our AC and furnace, we elected to replace them and are now comparing installers and systems. We met with a sales rep from Schaal the very next morning to discuss Carrier equipment. Still in the evaluation process, but we would feel comfortable buying a new furnace and AC from Schaal.

Great service. Cleaned up after install. Great explanation of furnace function.

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They were very good. One person came out to complete the service. It took less than an hour to complete.

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They were great. They did the work quickly, competently, and did so on time and explained everything they did. The workers were superlative.

In short, the tech from Schaal's who came out to troubleshoot / repair my A/C unit. He instead totaled it out without doing a single thing, besides removing the cover of the unit. Lets just say Schaal's is in the business of selling you a new one instead of fixing the one you have. I suppose there's more money in for them. And the sale they're trying to make will likely be 125% over the market price if you're not careful. My A/C unit stopped working while I was out of town. I contacted Schaal's to repair the unit and they were prompt in getting someone over to the house. I was called by the tech to notify me that he was on the way. About an hour later, he contacted me by phone to report the bad news, my 12 year old A/C unit's repair costs were nearly as much as a total replacement. The tech described it as a catastrophic failure that is very uncommon. I was told the compressor and the fan motor were shot, which were caused by a short in the wiring. The total repair estimate came to $3,600. In speaking with the tech by phone, I came to the conclusion that I'd have to replace the unit. He offered to have someone from his company come out and quote me when I returned home. I agreed to that and paid him $73 for the diagnostic check. A few days later, an owner of the company came out and quoted me on a new furnace and a/c unit. I told him I'd be shopping for estimates and would like his most competitive offer. He basically came down $2000 off of his "book price" if I agreed to a year service contract for $150. So that was kind of sketchy. I thanked him and he went on his way. The next company I called came out and started to prepare a quote. He asked what was wrong with the unit and thought it was strange that 2 systems had failed. He offered to send a tech out and take a look that same day. When the tech arrived he observed the wiring harness was fried. As it turns out he noticed a few other things. The rep from Schaal's did absolutely no troubleshooting whatsoever on the unit. He didn't splice the wiring to test if it was eve getting power. He also didn't reset the breaker that was tripped from the initial short circuit. Because of these things, there was no way to know if the fan motor or the compressor had failed like he said they had. The 2nd company replaced the wiring harness for $175 and it has worked great ever since.

$200 in repairs, and no improved performance.

Great. The only small complaint I would have is that it was scheduled out about 2 weeks because they had a lot of installations at the time. I did call and ask once if they were going to be able to get to me sooner and they did do it two days earlier. They sales person- Dan- was awesome. They installers were awesome too. I would definitely go with this company. I think It's also Veteran-owned so that was even more of a reason to go with this company. I priced two other HVAC businesses and this one was cheaper and I think they were great.

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Who knows, they never called back,

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Technician was very thorough and checked the entire system. He made recommendations additional service and modifications to setup of our equipment. Very pleased and will use again.

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