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"I am leaving a review before the work is even started. I received a quote from another company and scheduled the work. When they showed up, they tried to triple the cost. I told them to get out of my house. I then called Rooter Pro Plumbing to come out and give me a quote. Jerimey Jackson came out and looked over the situation and then put me on a conference call with the owner. They agreed to match the quote I received from the other company even though it was seriously underbid. They are a great company to work with. They are scheduled to come out this week to start the project. I would highly recommend a company with such integrity in the employees and the owner. I look forward to working with them."

"$80 service call and a 500% markup on parts? That’s excessive. I completely understand that businesses need to make a profit, but being charged over $500 for a 20-minute visit is more than what many highly skilled professionals—attorneys included—earn for their time. Before scheduling the service, I asked for a quote on both the part and labor. Unfortunately, I was told they couldn't provide that information in advance (which, in hindsight, should’ve been a red flag). I trusted the positive reviews and moved forward anyway. When the technician arrived, they spent about five minutes confirming what we already knew: that we needed a specific part. We expressed concern about the cost, and a manager offered a modest discount, which we declined. We ended up paying the $80 just to be told exactly what we had already suspected. Afterward, we contacted another company that provided the part at cost ($100) and completed the service for $135. Bottom line: if you're trying to avoid unnecessary expenses--which I think right now most people are, it’s worth calling around. I’d recommend saving yourself the service call fee and going with a company that’s more transparent from the start- one that respects your time and your wallet."

"BUYER BEWARE! Had a pipe leak within my wall. Caught it fairly early with minimum damage. The Roto Rooter rep Brian came out and inspected and said I needed water mitigation based off the moisture in my walls. When I say the leak wasn't that bad, it really wasn't! He stated that my insurance company would cover it all and that he deals with my particular company all the time and not to worry. I obviously was taken back by the cost of almost 4k! Fast forward, my insurance company are questioning duplicate charges and Roto-Rooter is saying I owe almost 3k or a lien will be placed on my property! This whole water mitigation is a scam and the salesman did not tell the truth. They should have picked up their fans a lot earlier than they did. I'm sure they were trying to milk all the money they could. Over 5k for a bunch of fans in my home. I WILL NEVER REFER ANYONE TO THIS PLACE! Contacting my lawyer and will have my day in court if necessary. BUNCH OF SCAM ARTISTS IF YOU ASK ME!"

"Exceeded my expectations, Reliable and Honest!! Not the 1st time to use this service!"

"I can’t say enough great things about Casteel for all the services they provide. But, for this post specifically, we moved into a home just over 1 year ago knowing the system was very old (1994) and could have issues sooner rather than later. A recent service visit from Casteel validated that not only was our system old, but operating inefficiently and under capacity. We had a Steve follow up with us later that same day who analyzed our current system and calculated that it was under capacity. The home, when built, did not have a finished basement which, when added later prior to our occupancy, simply tapped into the existing system resulting in doubling the space the initial system was not rated to handle. Steve designed for us a new system sufficient for our needs and at 3 price-point options. We elected to do a complete replacement. Though that option was the most expensive, it was attractively discounted. We still got a great deal, a 10-year warranty, plus 2 years semi-annual service check ups. The installation team arrived on time as scheduled led by Kyle and another Steve, plus several other team members to install our new HVAC and heat pump. They dropped tarps within the interior of our home from used exterior doors to the basement and attic work locations. They did an excellent and professional installation to include upgrading to current code, Re-plumbing all lines, installing new thermostats, and adding a return air vent in the basement which had not been done when the basement was finished. They worked long and hard all day long, installation is clean, neat, and professional in appearance, and cleaned up afterwards exceptionally. I commend each and every one of them for a job well done! I highly recommend Casteel for all your heating, air, plumbing, electrical needs. I have used Casteel for all of these services because each and every time Casteel is punctual, professional, friendly, knowledgeable, neat, and highly-competent providing their services. This is why I continue coming back to Casteel."

"I am a repeat customer of Mr. Plumber. Called and scheduled a visit for replacement of rear hose bib."

"Although the technicians are very nice. As a company Ragsdale has failed us miserably. We spent about 18K to have our whole system upgraded and new insulation in the attic. We followed the recommendation of their sales person to the letter. He ASSURED us that in spending all that money we would not have any more issues cooling our home. Immediately there were more issues. The A/C unit they installed outside dies in 3 days. It was a lemon I guess. And when they went to replace that they also saw that the sales person didn’t notice that the circuit breaker was not the right one to handle the new unit. They had recommended we add new intakes in two rooms so we had done that as well. Like I said we did everything he told us we needed to do to solve any cooling issues. Still two rooms don’t cool well, my office and our master bedroom. We have reached out a few times and they send someone to look. Every time they have different recommendations from a second unit to another thermostat, tinting the windows, keep the blinds closed etc. I have tinted the windows and we keep the blinds closed, but another unit or another thermostat are just not things we can afford to pay for out of pocket. Two times I was told a supervisor would reach out to us but they never did. The guy today, again he was very nice. Said we should buy wireless sensors to connect to our thermostat so it knows to keep cooling. That’s another $100 out of our pocket. He said there should be a second cooling vent in our master bedroom as well. Yet another thing they didn’t recommend when we bought this system that we were assured would be more than enough to cool our home. All these things we would have considered and/or done if we were told they were needed when we spent the money. But the I think commissioned sales person didn’t really know what he was doing now. He was just looking to make a sale and didn’t care wether it actually fixed the issue or not, he got paid either way. Again today I try to call and speak to someone before I left this review. I sat on home for 5-10 min with the recording telling me my place in line and to hold to speak to someone. Just to get the general voicemail to leave a message. We are stuck with them now, they do the warranty work so they do the yearly maintenance to keep the warranty. But I would NOT recommend til his company to anyone right now. They have completely failed us and taken our money without actually doing what their sales person assured us would happen. Very disappointed avoid them for your own good"

"Jason is an excellent communicator and was able to repair our kitchen sink within 48 hours of my Angi quote request. We required a specific disposal brand and model, and he made a special trip to secure that for the job. His workmanship was excellent. The disposal and drain work perfectly now. He is respectful, tidy, and prepared. It is hard to find plumbers willing to travel for “small” household jobs, and we appreciate Jason’s prompt attention. He has an excellent work ethic and commitment to excellence. He even repaired a pipe that wasn’t properly sealed without charging extra. We will call on A1 Plumbing for our next plumbing job."