Get matched with top plumbing and heating pros in Athens, GA

"No findings, no solution, no explanation… collected the fee… the issue is still there. I had Triad Mechanical Company for our HVAC issue that the outdoor unit is not running. I told Paul, the assigned technician, that we had tried resetting the power to the outdoor unit but that only brought the unit back on running for a few days before it stopped running again. I asked Paul’s help diagnose the issue for the root cause. However, when I came to the property just a few minutes later than Paul, he told me that he had done his work already, well, by simply resetting the power to the unit! (although I told him that we already tried that but it didn’t work!)… He didn’t have the patience to explain to me what diagnosis he had done (within that a few minutes) and he didn’t even bother to come off his truck to show me but saying “go ask your tenant”. He collected the fee and left. I will never trust nor use Triad Mechanical Company again!"

"They were everything and more. Very swift on their diagnosis. Swift repair. Great troubleshooting skills. Great customer service and very amenable and friendly. I will use them on other plumbing projects as well and recommend them to others. Price was within plumbing rates as well. Great work performed."

"Keep Smiling sent me Roy Wint and I'm very glad they did. Roy installed a replacement ceiling fan as well as four recessed lights. The result of the project is a much better lit and livable living room. I want to extend special kudos to Roy. He was very professional, polite, and friendly. A joy to have working on my home. He went out of his way to avoid creating any holes in the ceiling other than those housing the lighting fixtures. And he also did a safety inspection of my home's fuse box. I can't say enough good about this young man. I'll definitely be calling him the next time I need electrical work done in my home."

"Arrived earlier than I anticipated. Solved my issue quickly, eased my mind."

"They were as advertised. Mr. Rick looked at the work that need to be done gave me an estimate and completed everything in a timely manner. I was very impressed by how quickly he finished and cleaned everything up. I will definitely use them again. Very fair price."

"I contacted Mr. Franklin for what I thought was regular maintenance. I had never had the septic pumped before and was unsure where the tank was located as there were no visible indication of the piping. Mr. Franklin poked around but could not locate the piping so he contacted the County Health Department and obtained a copy of the blue print outlining the location of the septic tank. Turns out the line was inactive and the tank did not need to be pumped. After all the trouble Mr. Franklin went through between the drive out here, the hour he spent poking around trying to find the septic tank and waiting for the county to call back, he refused to accept any money from me. He would not even accept a trip charge. In a world were honesty just doesn't seem to exist anymore, it is so good to know that there are still trustworthy businesses out there! Mr. Franklin's knowledge of what to look for toppled with the time he took just to educate me is just priceless! I wish all businesses was like Franklin Septic!"

"I had a mini split installed and it was installed quickly and very professionally done. Great job and I will definitely use them again."

"He was very thorough with the work that he did for me. He explained everything to the best of his knowledge. He was very down to earth."

"You can't go wrong with their level of integrity to fix your unit right. I've used their team more than once and each time it was an honest repair, no hidden agendas. Like a great mechanic/doctor they become your GO TO when you need one every time!"

"We signed with Premier home pros on May 14, 2025, for what was promised to be a 2-3 day, shower remodel. Instead, it turned into an 8 week ordeal with repeated return trips, broken promises, and mounting frustration. Nothing went right. Only after contacting the corporate office, did the local franchise agree to provide the promised pivot door at no cost. The installed shower pan was not level and flexed under foot. They had to cut out the initial shower pan and replace it with a new shower pan. The window kit had to be installed numerous times before they were able to accomplish its installation in a way that looked professional. Even their own, Field Manager could not believe the poor job that was initially done. It ended up being the most painful experience of dealing with a company in my 73 years of life. If you hire them, you best get everything in writing because their word means nothing."