A Polished Finish

NIGHTMARE of your WORST DREAMS!!!! The subcontractor installing the countertops FLOODED MY HOUSE and I had NO KITCHEN for 8 MONTHS!!! ENTIRE KITCHEN had to be ripped out and the flooding was on TWO FLOORS of my house. A POLISHED FINISH was NOT COOPERATIVE and their insurance was even worse to deal with!!!!! FIled a formal complaint, finally, with the State of Georgia Insurance Commissioner's Office. $70,000 and 8 months later, I finally have my kitchen back. And I started over with countertops and installation from a REPUTABLE COMPANY. RUN..... RUN from this company!!!!!

Most unprofessional company I've ever dealt with. They were a complete nightmare to deal with from start to finish. Started on my first phone call. If my builder didn't require using them, they wouldn't have gotten an ounce of our business. Stay away from Heather. She's the most negative, awful customer facing person I've ever dealt with in my life. She's never once followed through on anything we've asked for, and complains through the whole process. We closed two months ago and we're still waiting on her to get her act together. Complaints to ownership and management have gone ignored. Next step is BBB. STAY AWAY! They just want your money and clearly could care less about their customers. Sad. Unacceptable. Disgusting.

This company is absolutely horrible to deal with. So bad in fact they deleted my complaint and review I put on face book about the horrible quality of install and communication with all pictures attached! To start where the issues began. It all became a issue the day the granite was installed. Up until that point everything seemed to be alright. The day of install the installers pretended to not speak English. They damaged our brand new $500.00 sink base cabinet with drilling holes, scratching it and bolting in a 2x4 to hold the sink up, when they should have used a anchor kit. When we presented the issue we were brushed off. On top of that the sink that was installed was also damaged. Not a single piece of granite was installed level and some are off level by over a half inch in a 6 foot span!! We have tried to resolve these issues since the day everything was installed with no luck from the company. Every email we sent trying to come to some sort of resolution lead to their sales associate Joel putting blame on us for their faulty install and horrible comunication. I am still awaiting a follow up on a resolution to our issues. We have all documented pictures, emails, and text messages. I will never use this company nor recommended anyone to them.

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