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"It went fine."

"If you want to start the New Year Right, DO NOT get a broken appliance repaired by George’s Appliance of Brooksville!! On Sunday, November 25th, my Samsung Oven/Combo was overheating. The pot roast should have taken 2 hrs to cook and instead the entire meal was burnt up in 45 mins! George’s sent Jason out the next day and he diagnosed the problem to be the oven temperature sensor. He said the part would be in by 1pm the next day and he would come out to install it so we could cook our Thanksgiving turkey. Did anyone ever call us or come out..NO!! Finally we heard from Tiffany at George’s who advised us Jason would install the new part on Tuesday, Dec 2nd. Jason installed the part and apologized that Tiffany had not called us the day before Thanksgiving to say he would not be out. He said she was always good at running the office until she got this new boyfriend whom she spent most of the workday on her phone texting him!! Jason said he tested the new part and that the oven was fixed. WRONG!!..because on 12/5 my oven in 12 minutes turned our pizza black!! I called Tiffany back the following morning..she put me on hold and came back to say that Jason would have to order the other oven sensor and she would call me when it came in. When the following week I had not heard from her, I called and asked her what was going on? I asked her whether she had called the vendor to follow up to see if the part was in stock..had they shipped it and if so, what was the tracking number. Tiffany yelled “I TOLD YOU I WOULD CALL YOU WHEN THE PART CAME IN” and slammed the phone down on me. My husband, on his phone, called her back, got 2 sentences out of his mouth and she slammed the phone down on him too!! The good news is that I now have a working oven thanks to Combs Appliance who, after hearing my horror story, went above and beyond to get me a working oven. The problem was never the temperature sensor but rather the Control Board. A misdiagnosis by George’s Appliance together with having to deal with Miss Tiffany, a rude and drop the ball employee, is why I have warned you to stay away from George’s Appliance!!"

"Billy the repair man was punctual, he quickly diagnosed the problem and my refrigerator was repaired in almost no time. Billy was courteous, honest and very professional. I would not hesitate to recommend American Appliance to my family and friends. This is service at its very best."

"Terrible! Wish I had gone with another company. Here is the issue with Heavenly Heat. If your sauna arrives damaged or and issue arrives -- they have zero technical support. Your repairs will be done by any "joe" that heavenly heat finds to do the repair in your area. They will have no experience with Sauna's and are given no instructions regarding the chemical free aspect of these sauna's. The worst part is the buyer, me, was treated as if I was the problem for wanting my sauna repaired correctly. I would have refused the delivery had I realized I was receiving a damaged sauna and would have to spend hours and days trying to get this resolved. The owner, Bob Morgan, is extremely responsive before he has your money but after, is a different story. When inquiring about the sauna he would respond generally within 10 minutes. After you purchase, and particularly if you have a problem with it, you are treated as if you're a nuisance. My sister bought a competitors sauna around the same time and the service she received from knowledgable representatives was a world of difference from my experience. My other issue was that there were shipping delays and Bob would never communicate them. I would have to pursue him to get information. I think they make a decent sauna but I would not recommend for reasons stated above."