Mr Rogers Appliances of Tampa

A guy came out to clean out vent and he only sucked out from dryer with a vacuum. I was told they were supposed to go on roof and he didn't so I asked him and he said not necessary. I had to repairmen out since then and they both say the dryer has no suction and it is not the dryer it is vent - he was supposed to go to end (roof) and suck that out too. I called and they did not call me back.

Very good experience with Mr. Rogers Appliance repair. Initial call, we left a message and they called back within 10 minutes. Scheduling rep was very kind, easy to talk to, and was able to work us in the next day on a holiday weekend so we could have use of our dryer. Service tech was right on time, quickly diagnosed the issue and was able to get us up and running that day. Very professional and helpful throughout and we would certainly use them again.

Mr Rogers agreed to come out same day to install a dishwasher and even did me a personal favor as a repeat customer. They took my old dishwasher to a friend of mine from church that needed one badly. They then installed the old dishwasher at the friends house and hauled away her old one. That's going the extra mile. Will always recommend them!

Requested a quote and got someone who barely spoke English to call me, had to have everything repeated multiple times, not very reassuring if they outsource/pay badly enough for their appointment booking.

Very well... professional and knowledgeable

They came out for the quote and got me the numbers on time

I called them on a friday, but no one is answering, and a voice recording answered and I left my name and telephone number, told them that the service is for a washing machine repair. a woman returned my call 2 days later, and mentioned the name of the company, and I told that somebody else had already fixed the problem.

Horribly! Since 12/23/17 we have been trying to get this issue resolved. But Sear's Home Warranty determined that we needed to use Mr. Rogers. They are completely inept. One theory after another as to what the problem was. Sear's Home Warranty is just as bad though. Until 3/29/18 we experienced a refrigerator alarm that would not shut off. A compressor fan that cycled on and off every few seconds. A visual temp display that flashed on and off constantly. An emergency temp alert that needed reset multiple times a day. Endless calls to Mr. Rogers and Sear's trying to get someone to fix the issue. Each blamed the other. Mr. Rogers supposedly installing a "main board" that was sent to them from Sear's after 3 months of searching. Only to find out on 3/29, when I had finally had it and hired a reputable appliance repair company, that the main board was not replaced with a working board! Of course when I told Mr. Rogers that their repair didn't work and nothing was working correctly, they blamed it on Sear's and said that the Freon level was probably low, but they wouldn't be able to check that. Sear's would have to do that. Never ever have Mr. Rogers in your house to evaluate an appliance repair issue. They fired the 1st guy they sent here. Said he was no good...but they followed his initial determination of the problem anyway! Dishonest beyond belief!

I could have done it myself. The vacuum was a little handheld that the worker left behind.

The technician was on time and performed the work quickly and efficiently. We had used them before for another appliance repair and have been very pleased with their service.

Determined repair not cost effective.

It went great. The technician arrived on time, was polite, efficient and even put a new bulb in the freezer, without being asked. We were very happy with the service.

They were on time and did a great job

This is the worst experience I've ever received from a company. I have an extended warranty and they were too busy to help me with the claim that they were hired to do. I was left without a working machine for 3 weeks while they were "short-handed" and taking care of other customers. When I asked for a cell phone number to speak with the service manager, Erwin he made sure to tell his office staff not to give out his cell number. I had a lot of issues with the misdiagnosis his technician gave to my warranty company and now they will not repair my machine. When I finally did speak with Erwin he refused to give me a refund of my service call fee. There were many days I would call the office and no one would answer the phone. There are so many issues with this company I can't even begin to list them all here but I can honestly say STAY AWAY, RUN!!! DO NOT USE THIS COMPANY!!!!

Terrible experience. First service call to determine problem. On/ off switch broken. Ordered part and they made second service call. "Repaired" problem. Didn't check that all was working. I immediately realized new problem-timer wouldn't move and dryer wouldn't shut off. Dryer kept running. I called repeatedly to get it fixed. Required a third service call. Serviceman didn't show because problem with office schedule. Had already paid in full. Scheduled another service call. When serviceman came out, he couldn't fix problem they created. Couldn't get another service call since they said no one could repair it. I asked for reimbursement. Was told they would mail me a check. Never mailed to me. Waited 3 weeks. Ultimately I went to the store to get the check. Communication with the office was terrible throughout these months. Very frustrating experience

He showed up on time and quickly diagnosed the problem. He could have charged us the cost of the repair, but he was honest and told us that for the cost of the repair and the age/brand of the machine, we would be better off to just replace it. We felt very comfortable with his assessment. He was also willing to talk about which brands he had personally observed to be the most reliable these days.

They came very late, but did the job quickly.

STAY AWAY from these guys. We moved into a new home and the dryer was spinning but not heating. We checked the filter and the main breaker which (we thought) were fine so we actually got another dryer and the SAME exact problem happened, so we called for service to check outlets and electrical and possible vent cleaning. Two repair men came and spent a very long time taking my dryer apart (damaging the front panel in the process) and then told us we needed two parts replaced. When I questioned how two dryers could have the same exact issue and that I thought it was more an electric issue or vent issue they said "it's probably just two bad dryers, bad luck, etc" and assured me they tested all electrical connections and it was definitely not that. Then quoted over $300 to replace ONE of the parts. So I asked them to please clean the vent and leave, that I was pretty sure they were wrong and I was upset about the damage to my dryer. The next day my husband went back out to the breaker box, flipped the breaker again and found that one of them (the one for heating) was weak and had not fully flipped back. The dryer then began working fine. I made repeated calls to Mr Rogers over a two week period and after explaining what happened and that either 1- their technicians lied or 2-they have no idea what they are doing, they agreed to partially refund my money for the service call but not the vent cleaning, and while I do appreciate the partial refund I still feel that this company is either not honest or pretty incompetent. I DO NOT RECOMMEND THEM!

Found out the problem on the first visit. Ordered the part and successfully fixed the leak.

Horrible experience. I called them and spoke to a person on the phone who told me that I could count on them to honor the price that appeared on Angie’s List of $79. They booked an appointment two days later for the tech to come. The day for the service came, and no one came, I called and they told me that he was actually scheduled for the day after. I was extremely upset as my wife had taken a day off to be there. I told them so, and they worked it out to have a tech show up at 4PM! The guy took the entire dryer apart and when he put it back together told my wife that he had just put a piece together so it can work again for the time being as it needs to be repaired. He attempted to call the office to obtain a repair quote but no one answered him. He explained to my wife that the dryer had not been fixed, just had a workaround applied and he took off. I started receiving calls and calls and calls from Rogers, asking to collect payment for the “repair”. I called them back and the person had no idea who I was or what repair I was talking about and promised to call me back. They never did until today 1 week later, where I was greeted with a , wow we have been trying to reach you to collect payment. I explained all of the above, and they were in shock, but still wanted to collect payment as in their mind the dryer was working even though it still had not been truly repaired. To make things better they wanted to charge me $120!!! I had never been quoted that amount before and I had never agreed to that! I explained I had been told I would only be charged $79, which is what I had agreed to over the phone. They agreed to lower it to $79 per my poor experience with them..... What a joke, I will never do business with them again, and advice others to stay away.

Very quick and responsive service. I pointed out that the room had been freshly painted and they were very careful not to touch any of the painted services.

great, tech changed a solenoid/switch for the compressor and it was all it needed. show up on time, repair took less than 20 minutes.

I had to change the appointment several times and they were very accommodating. They arrived on time and completed the job quickly.

Terrible--they were out here 4 times and didn't know what they were doing. One time told me thay had to call the factory and would let me know--didn't hear from then till I called then had to intervene with manufacturer--finally got all the parts they said they needed and they still couldn't repair the cooktop. Found someone else who did.

I called their company and ask for a quote how much would it be if a person just comes and fix a leak in the refrigeration system by changing the filter and weld it. I didn't need diagnostics because i know what the problem is i just didn't have the tools to fix it. They put the service manager on the phone and he gave me a quote of $200 . I agreed and scheduled for the person to come. Some guy that works for Lowes during the day and afterward work for this company came and welded the pipe where the leak was, filled it up with freon and was out the door. Asked him how to be paid credit card or check he insisted on cash which i didn't have at the time. I wrote him a check for $200 and he was like no $300. I said the manager quoted me $200 and at this point, it was a very awkward situation. I asked to call the manager and they put it on me that i didn't missunderstood. I think i know the difference between $200 and $300 Be aware of this company as they give you one quote and charge you another for nothing extra done.