JERSEY JIM TOWERS

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After my initial phone call, they came out to do a survey and made several recommendations on location of the antenna. I wanted to cut my monthly cable bill, and since I've always recorded several programs I also had to get a suitable ATSC compatible unit which Jersey Jim provided, I also needed an amplifier. Mark came today and quickly erected the aerial, and then programmed all three TV's in the house and set up the DVD recorder. They were very professional, neat and fast and I would highly recommend them. The quality of the picture is wonderful and I'm receiving lots of unexpected channels, and of course the beauty is that I don't have any monthly bills for TV. :)

Repaired Yamaha Receiver... Fix held for 8 or 9 months, now acting up again. It is a known problem to Yamaha but they don't really support repair centers like Jersey Jim's.

The salesman was a grandson of the founder. He did a very good job of recommending a Samsung product because of its reliability and given our needs, recommended a Sony Blue Ray DVD player. We have been pleased with both products. The serviceman arrived on time and promptly set up the TV and DVD, attaching it to our cable DVR and programmed the remote control for us. He spent time explaining how to use the DVR too, since we hadn't previously used one. When he left we understood clearly how the equipment worked. He was very professional and we will certainly deal with the Company again when the opportunity arises.

Long long wait for stero to get repaired. Waiting on parts from manufacturer was what took so long.

Did as promised in a reasonable time period.

I dealt with Jim Jr. and he was absolutely great. He was professional, understanding, patient and very flexible. I did not feel pressured in any way. He respected that I had just begun to shop around and offered advice as to what to look for in comaparison shopping. I would definately give them another opportunity to earn my business in the future.

They were pretty much the only service people in town that could carry out this particular repair. They were also the only authorized service center in town. They seemed to be competent. The work didn’t cost me anything. The only problem I had was lack of information about the service performed.

That was too much for an estimate so I decided to not have him out.

Jersey Jim Towers have been very responsive and very punctual. If you ever need an appliance replaced they are able to replace it on the same day. They also gave me a booster box to help the reception to be more clear. They will bring materials with them so that they will be able to be more punctual with their services.

I gave Jersey Jim a call and they had a technician out to examine our TV within a day. He immediately diagnosed the problem and was able to schedule a "pick up" of our TV the next day. He quoted us a repair price of $400 at our home assuming his diagnosis was correct (it turned out he was exactly correct). Although it would have been great to get one of those new HD televisions, I couldn't logically pass up repairing our old 61" Sony for about 15% of the original cost and the fact that this price included the cost of picking up our 200 pound TV and a promised return to us within about 5 - 7 business days. Sure enough we got our TV back in excellent working condition and the repair price was exactly as the technician quoted us. Highly recommend Jersey Jim Towers for your TV repairs.

The first time they were supposed to arrive between 3 and 4 p.m. to pick up the TV and I had to call the shop at 5:30 since I had not heard from them. They eventually arrived by 6:45. They had the TV for 2 weeks and were unable to duplicate the problem and returned it back to me. A week and a half went by and the TV started shutting down again. They picked it up again late just like the previous time. 2 1/2 weeks and they were finally able to diagnose the problem. An additional 3 1/2 weeks later they received the parts and repaired the TV. They called to schedule the delivery of the repaired TV and stated that they would need to collect an additional $125.00 for installing the TV on the wall and setting it up. That is a charge that no one from the company had ever disclosed to me. They didn't charge it the previous time. They said that they could place the TV on the floor or on a stand/entertainment unit, but not on the wall. I had originally installed the brackets to the wall and to the back of the TV. It isn't any higher then it would be if it were on a stand/entertainment unit. All the had to do is set it on the wall, big deal (186 lb TV, 2 delivery guys). I probably wouldn't have a complaint if they would have let me know of this charge when they first picked up the TV. Then I would've had a chance to call other certified repair companies to compare rates and not just been blind sided while they make you feel that they have your property at ransom. Even the owner, Jim Towers Jr. didn't try to accommodate in any way. Really poor customer service. I wouldn't recommend them to anyone.

HE Left AFTER I TOLD HIM TO GET OUT. I GAVE HIM A CHECK FOR 232.00 and HAD HIM PUT ON THE BILL PAID IN FULL.

I called the Service Dept. on 2/4/08 to ask about getting a repair-was told by lady who answered that it was a $20.00 charge for diagnosis. Then, I would be advised of how much it would be to repair it. If I chose to get it repaired, the $20 would be deducted from the total bill. If I chose not to get it repaired, I could apply the $20 as a credit if I wanted to purchase new equipment from showroom. Or, I could take the unit home not repaired, and just be out the $20. I decided to get the diagnosis, so took the unit in the same day. When no one had called me (how much it would be to repair it) by Fri. 2/8, I called back. The lady said she would check. She came back with the answer that the unit was fixed and ready to pick up. I exclaimed that they were supposed to call me to let me know so that I could make a decision! She said that if it wasn't a "large" amount, the decision was left to the technician as to whether or not to contact the customer first. I asked how much it was, and she said $76.30. I thought that had to be the total, and that the $20 would be deducted. Since I didn't have any choice ANYWAY, I hung up and drove to the business to get my unit. When she told me the balance to pay, it was the $76.30! So, the total of the unauthorized repair was $96.30! I'm glad that they don't think that's a large amount, but I do-what if I just didn't have the money? Would they confiscate my unit? If it were to be up to the tech, they should have told me that up front. I asked to speak to the manager, who, I think, was named Joe Jr. I explained what I had been told and that I was unhappy with it not working accordingly, and he immediately had a very "up in your face-what are you going to do about it?" attitude. He said that I was welcome to go next door and apply the $20 to a new purchase. I asked if they had TV/VCR combos, and he said no, those weren't manufactured any longer. Then, his attitude changed, as if it finally registered on him that he was insulting a customer. His tone of voice became soothing, and he started making comments such as what a nice and unusual unit it was, and that the white color was pretty, and he bet it matched some decor in my home and that's why I would want to keep it, etc. I was so disgusted with the entire episode that I just paid the balance, and resolved to never do business with Jersey Jim Towers again. I was very disappointed in them, as I'd had a repair done 10 years ago, at which time, the service was very good. The final "rub" was-the screen had a big sticker on it, I guess to identify it to the tech. They didn't make any efforts to remove it. I tried to pull it off gently, but it left a patch of sticky goo on the screen. The lady had already disengaged her attention from me-I had to get someone to flag her for me again. I asked her to get the goo off the screen. She said all I had to do was use some rubbing alcohol on it when I got home. (I didn't have any). No one offered to take the unit to my car.

I pleased all the way through. Great! A very happy customer.

I scheduled an appointment on Tuesday for Saturday between 8 and 1. The company called Saturday morning and said that they were going to reschedule us to the afternoon (by 3:00). We rescheduled our plans for the afternoon, waited and called Jersey Jim's at 3:30 to make sure they were still coming. They assured us they were. At 5:30 the repair guy called and said he still had two more calls and would not be coming to our house. He told me that the owner rescheduled us to the afternoon. As it turns out, they rescheduled us to the last call of the day. We wasted an entire Saturday, one of the 2 days we have off all week waiting for these people, not to mention that our TV still is not repaired and we rented 3 DVDs thinking we could watch them. All I can say is they should be very glad this didn't happen next weekend, since my husband is from Pittsburgh. You have to be able to depend on companies to show up as scheduled. I won't call them again!

Did very little to improve our TV. My wife who was here for the repair felt that the repairman was more interested in selling us a new set than determining what was wrong and correcting it. His response was: Don't know why you are having the problem. Might be able to do better if I take the set to my shop. This is impractical as it is a big 52" projection TV. Charged service call only.

THEY ARE EXTREMELY KNOWLEDGEABLE, PROFESSIONAL RELATING TO ALL ELECTRONIC EQUIPMENT. I WOULDN'T USE ANYONE ELSE FOR INSTALLATION.

WHAT A WONDERFUL SURPRISE I HAVE JUST HAD. WE CALLED JERSEY JIM TOWERS WITH A PROBLEM ON OUR 60'' HITACHI PROJECTION TV. OBVIOUSLY A TV OF THIS SIZE WOULD REQUIRE AN IN-HOUSE REPAIR CALL. WHEN MY HUSBAND DESCRIBED THE PROBLEM WE WERE HAVING, THE YOUNG LADY WHO ANSWERED THE PHONE SUGGESTED HE TRY SEVERAL THINGS HIMSELF BEFORE SCHEDULING A CALL. THE FIRST THING HE TRIED WORKED IMMEDIATELY. WE WERE SAVED THE COST OF A SERVICE CALL AND TAKING TIME OFF FROM WORK TO MEET A SERVICEMAN. WHAT A WONDERFUL AND HONEST COMPANY FOR JERSEY JIM TOWERS TO SUGGEST SOME SELF-HELP MEASURES FOR US. THIS IS TRULY EXTRAORDINARY IN TODAY'S MARKET. THEY COULD HAVE COME OUT ON A SERVICE CALL, MADE THE SAME EASY FIX AND MADE A PROFIT FROM US, THE CUSTOMER.

EXCELLENT RESPONSE TIME; EXCELLENT WORK.

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They came to our house and checked 3 tvs. They picked them up and also droped them off from the shop!

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