Get matched with top water softener pros in West Suffield, CT

"Jim was fantastic throughout the process of replacing my water filtration system. Highly recommend."

"Replaced immediately. We were extremely pleased with his response time, cost and professionalism that we hire him to replace our garbage disposal and kitchen faucet. Definitely will call him again if we need plumbing services. He and his employee were both very pleasant."

"They were fabulous. Prompt return call after initial inquiry, they were conscientious of water, dirt on shoes on my floors and put towels down. Honest, educated and absolutely fair pricing for honest work. Would call again for any type of issue."

"They were very responsive and flexible when I needed a new central vac system. Stephen worked around my availability when doing the install. Was extremely knowledgable of the system and products. Stephen was also very repectful and clean with the install."

"They were very professional, showed up time. They did a great job and were very fast--did it in a timely manner. I have hot water now, so I am very happy."

"was very kind and professional got the job done very well and in a great time recommend to anyone"

"Fast response very knowledgeable plumber and efficient work. Will call again !"

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumers' needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large, or small the job.

"I try to leave reviews on every business that I’ve been in contact with. I can say that this company, “Joe the Plumber” in CT (a Perras Family Co.) is simply awesome. I had used them years ago on my first house here in Glastonbury. They were great then. Maybe 10 years later (this morning) we woke up with no water on our ‘new’ home (24 years old), also in Glastonbury. I called the first number I had on my iPhone at 7am (spoke to a very professional person named Willy) and within 3 hours Wayne Perras (the service tech) & Co were here addressing the problem. After 24 years, the well pump gave out. It was in a 400 feet-deep well. They completed the job in 5 hours. I didn’t have to wait until Monday, which was one of my concerns. Wayne was very straight forward. No BS. Gave me the quotes. I agreed, since it sounded reasonable. I had changed the pump on my other house (not as deep & smaller pump) so I knew around how much it would cost. Wayne was great, knowledgeable and had a friendly and respectful disposition. I will certainly use them for another related project this Summer. I truly & honestly recommend this family company. It was a Godsend that the first number I had on my phone was for Joe the Plumber (the Perras)! THANKS GUYS!"

"Service went pretty well. I called on a Sunday afternoon and the phone was immediately answered by a receptionist. She dispatched someone who was nearby, and he called within 15 minutes. We ran through some diagnostics over the phone, and he decided he needed to visit.

The service person was a little rough around the edges, but otherwise was professional and competent. He arrived at the house, checked the water system electrical system to ensure the water tank had no issues. He then went out to the well and pulled the pump from the well.

Once he had the pump out, he diagnosed that it was completely shorted and that we would need a new pump. He didn't give a lot of good technical answers when I asked what happened, so it seemed like a foregone conclusion that I needed a new pump. I would have felt more comfortable if he were able to review why they pump had failed in a more detailed and scientific fashion.
He quoted me $800 for the replacement pump, of which he had a few on his truck. Again, I don't know enough if this is a good price. He didn't sell me on the features of the pump, which perhaps he should be more read up on.

He installed the new pump, added chemicals to the well to kill any pathogens, and we started to bleed the iron rich water. All in all, he was there for 90 minutes.

Complaints - He was not careful with the pump tubing and nearby flowerbed. It's almost as if he didn't care. I mentioned to him to please be careful, but he didn't seem to like flowers very much. He also wasn't very knowledgeable about his product."