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TRUSTED BY NORFOLK, CT HOMEOWNERS

  • Average homeowner rating star icon4.5
    Average homeowner rating
  • Verified reviews icon63
    Verified sump pump installation services reviews

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Avatar for Connecticut Basement Systems, Inc.
Connecticut Basement Systems, Inc.
4.3(
589
)
Sump Pump - Repair or ReplaceSump Pump or Interior Foundation Drains - Install

Serving Norfolk, CT and surrounding areas

Approved

In business since 1987

Free estimates

Warranties offered

"I posted an initial review on 2/21/19 on a job done on 1/11/19 to fix groundwater from coming into our basement. The drainage system and sump they installed was not collecting all the water that was coming in, as we had leaking from several areas along an uneven rock ledge. I had reached out to our salesperson by phone and email and never heard back, so I was very frustrated. About 3 weeks after I posted the review, I did get a call from Jeff Allen, one of the supervisors. To make a long story short, he sent out one of their waterproofing specialists to look at the problem. We had already hired an independent mason to try to remedy the problem but he had not yet had a chance to do the job. Jeff convinced me that CT Basement systems would do absolutely whatever it took to fix my water problem. I cancelled the independent mason. Danny, a mason from CT Basement Systems came out and used a very ingenious method to divert all the water to the originally installed water guard trough and then to the sump. It is working beautifully!! I think Danny is a genius and I am so impressed and thankful for Jeff's perseverance and kindness in making this happen. I am now a very happy customer."
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+12

67 neighbors recently requested a quote
Recommended by90%of homeowners
Premium Northeast Plumbing LLC
4.9(
4
)
Sump Pump - Repair or ReplaceSump Pump or Interior Foundation Drains - Install

Serving Norfolk, CT and surrounding areas

Approved

In business since 2023

Credit card accepted

Customers say: Quality work

"I gutted the master bathroom and redid it, hired Premium Northeast Plumbing to do all the plumbing work. Andrew the owner is awesome, professional, knowledgeable, personable and punctual. I would strongly recommend this company for any plumbing work."
Response time1 day
7 neighbors recently requested a quote
Recommended by100%of homeowners
Avatar for Precision Landscaping and Excavating
Precision Landscaping and Excavating
4.2(
33
)
Sump Pump - Repair or ReplaceSump Pump or Interior Foundation Drains - Install

Serving Norfolk, CT and surrounding areas

Approved

In business since 1994

Free estimates

Warranties offered

"Ron was very professional from the start to finish. I had a blocked basement drain repaired and a new day light drain installed to this basement drain. The work was outstanding. The basement doesn't flood anymore. Thanks Ron for a great job well done."
 Landscaping Projects
New Walkways
 New Retaining Wall
 Before and After Wall
 Before

+52

Response time7 hrs
9 neighbors recently requested a quote
Recommended by88%of homeowners
Avatar for M & M Construction LLC
M & M Construction LLC
4.6(
76
)
Sump Pump - Repair or ReplaceSump Pump or Interior Foundation Drains - Install

Serving Norfolk, CT and surrounding areas

In business since 1965

Free estimates

Credit card accepted

"Excellent work.  Was refreshing to work with a contractor who did the simple things such as showing up when they said they would, completing work as specified, completing in a timely fashion and communicating all along.  AJ was great to work with and originally came out for drainage work and tying our sump pump discharge into buried PVC pipe to drain in the backyard away from the house.  We were also in process of running a gas line to the house and when asked if they'd be interested in excavating the trench, which was no small task at ~450 ft along driveway and several trees/stumps/rocks, AJ was more than willing to take on the job.  AJ coordinated with the gas company and dug the trench per their specifications and backfilled with sand all within a couple of days.
Once the gas line was installed, AJ and his team completed the drainage work which consisted of tying in sump pump discharge, three gutter downspouts and a yard drainage box to pick up excess surface water at a low spot near driveway.  The discharge was run approximately 100 ft to the rear of our yard and a pop up emitter was installed to keep all water away from the house.  All excavation was backfilled and top soil added and graded with seed and straw laid.  Grass seed began coming up within a week and has filled in nicely.  
Throughout the process AJ kept in contact with what was going on and what they would be doing next.  The work was completed faster than we anticipated and the crew kept the site clean each day when they were done.  AJ went out of his way to make sure we were happy with the work and made sure the job was completed to satisfaction including following up with me to make sure we were happy after the job was complete and he had already been paid.  The crew was great, worked hard and put in a full work day and then some everyday.  The were several challenges with this job including a tight work space with many trees, roots and rocks.  The crew took great care to make minimal disturbance to surrounding trees, shrubs, etc.  We were very happy with AJ and crew and would happily use them in the future especially considering the reasonable price.  We even had the neighbors comment on the quality of the work done and how fast the work was completed.
"
Blue stone 1
Blue stone 2
Retaining Wall (Before)
Retaining Wall (After)
Channel Drain

+26

Recommended by93%of homeowners
Showing 1-10 of 45
Sump Pump Installation questions, answered by experts

You should be fine. Most high-grade grinder pumps have a 24-hour holding capacity within the tank. You can continue to use the facilities so long as the power outage does not stretch into days. In a worst-case scenario, attach a generator to the grinder pump, providing it has sufficient electric capacity.

A sump pump's lifespan is typically 7 to 10 years, though the general range can be anywhere from 5 to 15 years. The specific type of pump is a major factor: pedestal sump pumps last an average of 20 to 25 years, whereas submersible sump pumps last between 5 and 15 years. While pedestal pumps are less expensive to service, they are also louder and more prone to clogging.

Several other factors influence longevity, including the pump's quality, usage frequency, and maintenance schedule. A high-quality pump that is well-maintained in a dry climate may last for two decades, while a lower-quality, poorly maintained pump in an area with a high water table or frequent flooding may fail in six years or less.

Regular maintenance, including annual inspections and tuneups from a professional, can significantly extend the pump's life. It is time to consider a replacement if your sump pump runs constantly, cycles frequently, shows visible rust or corrosion, or trips a circuit breaker. As a preventative measure, many homeowners replace their pumps every eight years. It's also worth noting that a manufacturer's warranty can indicate expected lifespan, and some home insurance policies may not cover water damage from a pump that is past its recommended replacement date.

One common reason a sump pump stops working is improper sizing. Different locations need different sizes and power ratings of sump pumps depending on the typical amount of water the pump needs to manage. If your sump pump is too small for the quantity of water, it can overwork and either burn out or reduce the life of the unit. If the pump is too big, it can overwork and burn out early. 

If you notice any new sump pump noises, such as persistent clanging or gurgling, then you likely have a sump pump problem on your hands. Foul odors coming from the pump can also indicate problems. Additionally, if your unit turns on but doesn't pump water, you might have to address electrical problems. In any of these cases, it's a good idea to hire a professional to address the issue.

To maintain your sump pump, start by checking it every three to four months to ensure it’s in working order. Clear any debris from the pit because blockages can prevent the pump from operating efficiently. You should also test the pump by pouring a bucket of water into the pit. If it turns on automatically and drains the water, it’s functioning correctly. Inspect the discharge line for clogs, and ensure it directs water away from your home. Once a year, clean the pump itself, and consider having it professionally serviced for optimal performance.

The Norfolk, CT homeowners’ guide to sump pump installation services

From average costs to expert advice, get all the answers you need to get your job done.