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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"He is a really pleasant guy to work with and is extremely attentive to detail."

"I am extremely happy with the work Plow & Property Projects did for me. Wes and his crew were all very easy to work with and did the job right the first time. Mainly, they replaced a shower stall I had that had a cracked floor and had leaked into the floor below it (damaging the ceiling). The new tiled shower they put in is amazing and I can’t even see where the ceiling damage was anymore after they fixed it. They also tackled some other things around the house that I’m glad to say will no longer bother me again! I highly recommend them and will go to them again for any future work I may want to do."

"Excellent communication, attention to detail, and professionalism from Matt Gove and his skilled craftsmen and crews. Very happy with the outcome."

"Raheem fixed my water shut off valve and also replaced the inside parts of a toilet. He was very professional and solved my issues quickly. I will call him in the future for my plumbing repairs.😃"

"Something general: I had Above & Beyond Remodeling redo my kitchen and bathroom, and they did an amazing job! The quality of their work was outstanding, and everything turned out exactly how I envisioned. The team was professional, friendly, and kept me updated throughout the entire process. They finished on time and stayed within budget. I highly recommend Above & Beyond Remodeling for any remodeling project!"

"DO NOT hire Jose to do any work in your home! Had him work on a couple things in my new house. He did not start on the agreed upon date. Showed up late eveyday. And didnt show up at all some days. He installed tub/shower valve BACKWARDS and he left it leaking. Had to hire plummer to fix. His work is horrible. Please save your self time and money and stay away from JJ restoration. He did not finish painting either and was sloppy with the work he did get done. He was always leaving and coming back. Oh and HE DOES NOT HAVE INSURANCE!! Beware please!!"

"Rafael and his crew were very professional. He kept me up to date with all work done and communicated well through the entire project. The work was outstanding and will hire again for my next project."