Get matched with top foundation drain installation pros in Berlin, CT

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

Groundworks is the North America's leading and fastest-growing foundation repair and water management solutions provider. Groundworks is a vertically integrated company with its own manufacturing operations and a world-class software solution, allowing us to serve our customers more effectively. From the first phone call to the annual maintenance offered, our customers have peace of mind knowing we're there with one mission to repair, protect and improve their home. For state licenses visit Groundworks.com/licensing

"Both my wife and I are extremely happy with the work that Arnold, his dad, and his helper did to remove the old wall, prepare a foundation, and install a new colonial fieldstone wall. Plus, I got to keep the old stones for my own various projects! ARNOLD’S MASONRY & CONSTRUCTION LLC is an “old world” craftsmanship company who cares about the quality of the work & the details. It really shows in their final product! I would very highly recommend them for any projects!"

"It went very well. They were the first and only plumbers to respond to the project. It was just before the 4th of July and the appointment was made for Tuesday the 6th. I was called that morning by them to see if they could come earlier because they had finish the job before me. I said yes and they arrived 20 min ahead of time. First thing that was done was examining what I had purchased. When that was okay the old toilet was removed. The flange needed to be replaced. I had figured that since the toilet was very loose on the floor. We discussed options and possible problems with each step. I was quoted a range of cost above the quote of project. It seemed very reasonable. When it was done the low numbers of both quotes were used and I was charged $529 which word for me. All trash was removed and the area was left very clean. We were able to discuss next steps I was thinking of for that bathroom. I was giving some very good advice. Excellent work! I recommend them and I will used them again when they he time comes"

"A soft wall due to improperly installed gutter by some other entity or homeowner caused water to constantly leak into the wall from the exterior roofline. This soft wall grow moldy and become riddled with pests/bugs. The contractor identified the potential issues, agreed to explore and open the walls and discuss the conditions, made sound recommendations for repair and did exactly what was noted in the repair (replaced a load bearing exterior wall, fixed the sill plate, completed the roof, shingles etc. and closed up the walls on the inside with insulation and sheet rock.). The work was timely, well done, the workers were clean as they did the job and kept the rest of the property clean. The manager of the job David Apel was and is an excellent communicator with phone/email/text and photos of processes and progress. I am going to use this company in my own investment endeavors on other properties and projects given the level of finished work, the timing and especially the level of detailed communication."

"Again! I call on Perez Asphalt and paving. And again they did a great job! They also did my driveway. Prompt, Efficient, they were neat. They were focused on the task at hand. They showed up they did the job with patients, cleaned up and left. The best part was the fair price, someone else tried to charge me more than double for the same job. Good experience throughout!"

"Rich, the technician at Budget Dry, did an excellent job installing my new sump pump. He was knowledgeable and he communicated well. I would recommend Budget Dry."

"Plumber was very knowledgeable and professional. He found the problem and fixed it right away. I also had other issues going on that he was able to address. I highly recommend this company"

"Very pleasant and responsive. Good quality work, Took a long time to install but I wasn't in a rush so it worked out."

"The service was top notch. They were extremely responsive and went above and beyond to help us resolve our issue with basement flooding. Even more, they treated us like family."