Family owned business with over 20 years experience - Remodeling Basements- Remodeling General- Remodeling Kitchen & Bathroom-

"Very knowledgeable plumber. Willing to do beyond what is needed to accomplish task ( removal of water softening system) Very fair pricing."

"Absolutely amazing. They were done in a week and turned my unfinished basement into a fully livable space!"

"They cut out the old dry wall, removed any and all mold, then replaced the dry wall, placed a tub and shower unit, they had their plumber come in and adjust our piping and install our new shower head and tub faucet all within 6-7 hrs. The installers were very nice, respectful, polite young men-- I would 10/10 recommend this company!!"

"Samir was very knowledgeable, friendy, and very quick. My system was backed up due to flushing wipes down the toilet he came in knew exactly what and where the problem was!!! And got the job done. Reasonable prices I would highly recommend ."

"Our basement has a huge sloping rock in it-the foundation was built around it when the house was built in the 50's. Over the past 5-6 years, water has seeped in more and more at the top of the rock where it meets the ground right next to the foundation and rolled down the rock to the cellar floor, threatening to flow over to the finished side of the basement. First we put a new drainage system outside the house but that did not help. Five years ago we had another basement company come and they told us all we would need is a dehumidifier and that would dry up the water. We bought their big dehumidifier but nope, that did not make a dent in it, it has just gotten worse each year. I called CT Basement Systems late last fall and a very, very nice representative came, looked at the rock and the water flowing down it and was confident their system would take care of the problem. I have a friend that used them for water in her basement and she has raved about them and has never had a drop of water since her system was installed. I paid the deposit and the technicians came exactly when they said they would. They did a great job, were very professional and left the cellar area very clean in spite of all the dust that must have been generated by the jackhammering. I am very happy with the job they did. However, there has been one unexpected problem. Before the drain was put in, I had been buying absorbent socks, flood bags and all kinds of things to soak up the water. Now we just let the water course down the rock into the drain guard, which then funnels it to the sump. We discovered that some of the water drains down to our brick chimney, which abuts the big rock . Instead of continuing it's flow down the rock to the drain, some water is soaking into the gravel around the chimney and then coming out on the other side, where there is no drain guard, making puddles on the floor again. We think the rock needs a thin lip of cement to direct the flow down and away from the chimney area. So, I called the salesman. No call back. I emailed him. No reply. I called and left another message but nothing. I called the company and asked if they would give him a message to call me. No response. So, I can only surmise that they are completely uninterested in this, now that the job is done. I now have a mason coming to do the cement. It is too bad, because I was so impressed with the salesman when he came and also with the installers. I would recommend the product and the installation service beyond a shadow of a doubt. But the lack of customer service after the fact is a huge disappointment. I actually do not mind having our own mason come and do the job. If they had called me back, I would have told them that- I really just wanted to get their opinion on the problem. But they apparently just don't want to be bothered."

"The installers were so respectful of our house. They were neat and cleaned every thinh up. I love my walk in shower."

Local owner-operated business specializing in plumbing and heating. Owner has been in the plumbing field for 20 years. We pride ourselves in good communication, competitive pricing and professional service from start to finish.

"They are good and prompt, but expensive. Project, replace toilet wax ring. Replace lavatory sink tail piece and lavatory sink stopper assembly I needed this done fairly quickly as the toilet was starting to drip water into a ceiling area below. The telephone staff who set up our appointment were great. Response time was short. Once the technician arrived, he was up front with pricing, so I knew what their price would be. I did postpone other less urgent work because of the price. The cost for these two items was almost $1000. Past experience with other plumbers would have been in the $700 range. However, TMS was available, and they were not If the price had been more in line, I will probably use them as my regular."

"Chris Reynard and Long Baths helped to install a wonderful new walkin shower in our home. We would recommend them for your next project."