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"BLUF: Quality of work is superb, administrative management/communication atrocious. For cost, would expect a seamless experience. Background: My wife moved into a house made in 1969 with a fair amount of work necessary to really modernize the house. It was by luck, while at a farmers market we would run into Bordner. The two girls at the farmers market, gave minimal information but scheduled the follow up with a professional to do measurements and give the shpeal. We asked for a consultation for a front door/side window project. Official Consultation: The rep showed up on time and went through the entirety of customization, quality, etc etc. He was very professional. He did some basic measurements and we agreed on two side panes and the main door. The project was quoted roughly 8,000 dollars. At the end of the consultation they had a cheesy free vacation deal that felt a little scammy/time share based so we just ignored that. We were told it would take roughly 2-3 months for the door to be made and to expect an install date at the end of November. Communication: No communication gain to until 1. About a month in when we were told the door width was too small and to change the design--we agreed as the house has many quarks such as this but, would have been nice to know that earlier on... Next Communication 2. About another month goes by and we are hearing nothing, so we call and the person who picks up no longer works for the company? He gives us numbers that go to random people not affiliated with the business. We reach out to the general Bordner phone line and are told someone will get back to us Sometime later it is communicated to us that the rep we spoke with screwed up and that we needed new measurements. Jerry the owner comes to our house to redo the measurements--cool, shows some level of care. Following Communications After this the project is delayed and it requires me emailing Jerry to get any sort of update on the project. The door is delayed due to a "defect" at the factory. Then finally we have a scheduled install date of January 2nd, then the installer is sick. I understand people get sick but, I would think the company would reschedule someone else as we've already at this point been delayed, rescheduled, and hassled. The next install date, it's too cold. The finally install on 1/24/24--roughly 2 months delayed. Project: The installer called prior to the install gave an Estimated Time of Arrival. Very professional kept the work site clean. Good deconstruction of old material and high quality install of the product. Worked with us with a couple of hurdles. Slightly, standoff-ish but, I am not paying the guy to be my friend or make conversation--he loved my son though and hell that means the most to me haha. The door install at this time appears to be of high quality and no issue. There were a few blemishes on the siding--which I am resentful for because I had to wait so long--but I place no blame on the installer for this. Overall impression: The end goal was accomplished, but for 8,000 dollars for a front door, frame, side pane install I would expect better customer service, project management, and communication. I am not running their business nor do I wish to, but they are likely making decent margins on every install so it's not like it's a general contractor doing everything on their own. I would not recommend the company in the future, simply based on the cost and the headache I had to manage. If the company was more affordable with the headaches it would be understandable or if the cost was the same and the company was as easy as order and install cool fine, I am will to pay for that. It felt like I was on my way to becoming an employee with having to continually communicate."

"Super helpful"

"Thomas & Logan completed the installation in a professional & timely manner. Totally satisfied with the service."

"Paid and never completed job. Sloppy and had to hire another contractor to rip SLOooooWwww May-Sept and still not finished $3,500 job Paid in June then doesn?t give a damn "

"Highly recommended!! Very professional with great pricing! I will continue to use their services! "

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"Jen2 Excavating is an exceptional company in multiple ways. Yes, Marcus Garcia and his Jen2 team are prompt, polite, hardworking, from start to finish and estimate and price the work accurately and fairly. There is more to the story. We attempted to contact eight Pueblo and Pueblo West Companies to clear the tall grass, weeds, and brush that was rapidly overtaking our desert landscaped property. We sent them all a brief standardized description of the work and the land areas involved. Jen2 alone, responded immediately, came out the same day to estimate the work, and a week later our acre size yard was restored and cleared, and we were delighted with the work done. The other service companies contacted either failed to respond altogether or sent prefabricated emails and text messages within the time it took Jen2 to finish the work. So, start by contacting Jen2 if you have tall grass, weeds, and brush removal job, and avoid the disinterested candidates."

"They did a beautiful job and explained everything that was being done. "

"Great service. Came and took care of the problem followed up with a return visit at no charge for another problem. I live an hour away. Tony then called to make sure i was happy and all was working like it was suppose to. I highly recommend them!!!"

"Very professional and knowledgeable! Michael came out in a timely fashion for my free inspection and let me know all of my options to get my home fixed. They even have affordable financing options! I would highly recommend their business to anyone in need."